Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fiona Hua

Sydney,NSW

Summary

Highly motivated and customer-focused individual with extensive experience in cashiering and customer service roles. Proficient in handling cash transactions, managing stock, and fluent in multiple languages. Seeking to leverage these skills to deliver exceptional service and contribute to the success of a dynamic team.

Overview

3
3
years of professional experience

Work History

Waitress & Cashier

Fan Inn Modern Chinese Cuisine
03.2021 - Current
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Assist with stock management including unpacking, shelf arrangement, replenishing and stock (drinks)
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Collaborated with staff members and peers to achieve the greatest possible outcome.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.

Volunteer in Chatty Cafe

Chatswood High School
04.2022 - 09.2022
  • Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Effectivity follow up on the expire dates of the suppliers.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Verified prepared coffee met standards for quality and quantity before serving to customers.
  • Trained new juniors, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Bachelor of Management -

University of Tech Sydney
Sydney, NSW
11.2026

High School Certificate -

Chatswood High School
Chatswood, NSW
10.2023

Skills

  • Native fluency in English
  • Native fluency in Mandarin
  • Customer Service
  • Quick Learner
  • Fast Adaptation into New Environment
  • Positive Attitude
  • Excellent Communication Skills
  • Stock Management

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Volunteer in Chatty Cafe

Chatswood High School
04.2022 - 09.2022

Waitress & Cashier

Fan Inn Modern Chinese Cuisine
03.2021 - Current

Bachelor of Management -

University of Tech Sydney

High School Certificate -

Chatswood High School

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Fiona Hua