Fiona Hua
Sydney,NSW
Summary
Highly motivated and customer-focused individual with extensive experience in cashiering and customer service roles. Proficient in handling cash transactions, managing stock, and fluent in multiple languages. Seeking to leverage these skills to deliver exceptional service and contribute to the success of a dynamic team.
Overview
3
3
years of professional experience
Work History
Waitress & Cashier
Fan Inn Modern Chinese Cuisine
03.2021 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Assist with stock management including unpacking, shelf arrangement, replenishing and stock (drinks)
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Collaborated with staff members and peers to achieve the greatest possible outcome.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Volunteer in Chatty Cafe
Chatswood High School
04.2022 - 09.2022
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Effectivity follow up on the expire dates of the suppliers.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Verified prepared coffee met standards for quality and quantity before serving to customers.
- Trained new juniors, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Management -
University of Tech Sydney
Sydney, NSW11.2026
High School Certificate -
Chatswood High School
Chatswood, NSW10.2023
Skills
- Native fluency in English
- Native fluency in Mandarin
- Customer Service
- Quick Learner
- Fast Adaptation into New Environment
- Positive Attitude
- Excellent Communication Skills
- Stock Management
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Volunteer in Chatty Cafe
Chatswood High School
04.2022 - 09.2022
Waitress & Cashier
Fan Inn Modern Chinese Cuisine
03.2021 - Current
Bachelor of Management -
University of Tech Sydney
High School Certificate -
Chatswood High School
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