Fiona Hubble
Maryborough,Victoria
Summary
Proven achiever with extensive experience in customer service and sales, notably at Commonwealth Bank of Australia, CBA. Excelled in client relationship building and sales support, boosting customer satisfaction and sales outcomes. Skilled in data entry and staff training, demonstrating a goal-oriented mindset through surpassing performance targets and fostering positive customer relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Customer Serve Representative
Commonwealth Bank Of Australia, CBA
03.2007 - 05.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Sales Assistant
Maryborough News Agency
04.2003 - 06.2006
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Console Operater/Manager on Duty
Shell Service Statiom
02.1994 - 12.1999
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
No Degree - Certificate 3 in Retail Operations
Goldfields Employment And Learning Centre
Maryborough07.2004
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Telephone reception
- Paperwork Processing
- Records Management
- Staff Training
- Client Relationship Building
- Sales Support
- Cross-selling abilities
- Sales expertise
- Product Promotions
- Up-selling strategies
references
Stephen Wallhouse Branch manager Commonwealth Bank Maryborough
Telephone 0438009431
Rhonda Da Bonde
Personal
Telephone 0407506535
Timeline
Customer Serve Representative
Commonwealth Bank Of Australia, CBA
03.2007 - 05.2024
Sales Assistant
Maryborough News Agency
04.2003 - 06.2006
Console Operater/Manager on Duty
Shell Service Statiom
02.1994 - 12.1999
No Degree - Certificate 3 in Retail Operations
Goldfields Employment And Learning Centre
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