Fiona Hupton
0452 123122
Mudgeeraba,Australia
Summary
Professional with experience in guiding individuals through recovery processes. Skilled in motivational interviewing, crisis intervention, and personalized care planning. Strong focus on team collaboration and achieving results. Flexible and dependable, adapting to changing needs while fostering supportive environment. Highly capable in building trust and rapport with clients, ensuring effective communication and progress.
Overview
20
20
years of professional experience
Work History
Psycho Social Recovery Coach
Phoenix 360 Degree Service
11.2023 - Current
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
- Enhanced team communication with regular updates and case reviews, improving quality of patient care.
- Developed strong relationships with patients, building trust and facilitating more effective recovery paths.
- Collaborated with mental health professionals to address underlying issues contributing to substance dependency.
- Excellent communication skills, both verbal and written.
Support Worker
Department Communty Services
05.2015 - Current
- Personsal care from hygiene, to shopping, light house wrk duties, to just company for client
- On a day 2 day basis i evaluate client issues & complaints & develop amicable solutions
- I currently review activies regularly to identify opportunities for improvement
Personal Carer
Anglicar
04.2011 - 04.2015
- Personal caring, hygiene, house cleaning, shopping, maintaining & updated clients records
- Collaborate well with team members to carry out daily requirements as needed for each clients
- Implemented plans to achieve at individual & group level
- Consulted with customers to understand desires and suggest best products to meet needs
Collection Assistant
AGC
02.2005 - 03.2011
- Data Entry, typing letters, updating personal details of customers, Actioning overdue accounts
- Helped resolve problems such as overdue pmts by carefully collectiong information & deloping knowledgeable solutions
Support Worker
Bridges Disability
02.2005 - 02.2010
- Trained new employees in all aspects of personal caring & all companies policys & procedures
- Daily caring for people Aged & Disabilitys
- Data entry on personal files
Education
High School Diploma - Year 10 cert
Windsor High
Windsor, NswCert 3 - Aged & Disabililty
kings college
Skills
- Multitasking
- Problem-solving
- Enforce policies
- Write reports
- Coordinate schedules
- Evaluate performance
Timeline
Psycho Social Recovery Coach
Phoenix 360 Degree Service
11.2023 - Current
Support Worker
Department Communty Services
05.2015 - Current
Personal Carer
Anglicar
04.2011 - 04.2015
Collection Assistant
AGC
02.2005 - 03.2011
Support Worker
Bridges Disability
02.2005 - 02.2010
High School Diploma - Year 10 cert
Windsor High
Cert 3 - Aged & Disabililty
kings college
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