Fiona Jackway
Cairns,QLD
Summary
With over 15 years of experience in the Human Services field, I have dedicated over 12 years to working in the Cairns region. Specifically, I have nearly nine years of experience in intensive case management with Youth Justice, and four years of experience in alcohol and drug case management with Youth Empowered Towards Independence. My primary focus has been on working with at-risk youth, with an emphasis on early interventions to drive meaningful changes
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Manager
Court Link- Dept of Justice and Attorney General
06.2024 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Applying high level of professional practice, judgement and decision-making to manage case loads using evidence base practice.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Inform and advice Court users and stakeholder about programs and support available from Court Link.
- Provide written and verbal submission and preparing progress and final reports for Courts.
- Liaise, consult and negotiate with judiciary, legal profession and court staff.
- Maintaining effective relationship with stakeholders including government and non government organisation to initiate negotiate and facilitate linkages and access for participants to a range of appropriate services.
- Maintaining accurate records for data to support program delivery and effective outcomes.
- Enhanced communication between clients and services through consistent follow-ups and progress updates.
Senior Case Manager, Volatile Substance Use Coordinator
Youth Empowered Towards Independence
08.2019 - 05.2024
- Case manage vulnerable young people with significant trauma backgrounds, diverse and complex needs and often high-risk taking behaviours
- Identifying undiagnosed disabilities and mental health and referring to relevant services including NDIS for future support
- Utilising range of activity base outreach and therapeutic interventions and support to motivate, empower and support young people
- Reduce, cease, or become safer with the Alcohol and Drug use
- Address employment, housing, education, and training barriers/needs
- Maintain comprehensive clients records and report outcomes/statistics according to program funding and organisation requirements
- Attend Townsville Women's Corrections, Cleveland and Brisbane Youth Detention Centre as part of the Through Care Program to support young people with transitional planning and social and emotional well-being check in
- Support and care coordinate with courts, police, schools, legal representative, health, Services Australia, Community Corrections, Youth Justice, Child Safety and other relevant stakeholders
- Coordinate with relevant stakeholder with regular care team meetings and attend panels for client needs and safety
- Mentoring and training new staff.
Case Worker, Court Coordinator and A/Team Leader
Department of Youth Justice
11.2009 - 08.2019
- Case Worker: Managed individual caseload and conflicting priorities
- Completed detailed, evidenced-based assessments
- Conducted case reviews, initial interviews and formal warning meetings with young people
- Produced excellent written communication that aligned with departmental standards
- Designed, implemented and facilitated culturally appropriate interventions
- Prepared legal documentation for court including pre-sentence reports, warrants and affidavits
- Worked collaboratively with internal and external stakeholders namely family support services, legal professionals, court and other government and non-government agencies
- Experience conducting interviews and managing challenging, complex young people and behaviour
- Facilitated multi-agency meetings
- Work collaboratively with team and external stakeholders
- De-escalated conflict situations and managed challenging behaviours
- Court Coordinator: Representing the department by attending court
- Undertaking comprehensive pre-court preparation including appropriate referrals and to consider written material to formulate confident court submissions
- Liaise with a range of internal and external stakeholders including Magistrates, Judges and legal representatives, police, Community Justice Group and community organisations
- Comprehensively complete post documentation and case notes
- Attending Saturday court and Watch House visits
- Acting Team Leader: Strategic decision making to assist with service delivery
- Supervising youth workers with coordinating programs and time management
- Mentoring and training staff
- Mentored new staff through the completion of assessments, intervention plans, legal documentation
- Supervised and supported staff
- Maintained an up-to-date knowledge of legislative requirements
- Program oversight
- Building and maintaining relationships with external stakeholders.
Teacher Aide
Brisbane Youth Detention Centre
01.2007 - 11.2009
- Supported young people both individually and in group settings, whilst working alongside the teacher when conducting a group exercise
- Established rapport with the young people by developing a relationship of trust and confidence through encouragement, praise and positive social interaction
- Worked with young people from a range of academic levels, on reading and writing tasks and assisted with spelling, sentence structure, punctuation and pronunciation.
Education
Year 12 Senior Certificate -
Kirwan State High School
Bachelor of Human Services -
Griffith University
Certification
- Queensland Open Drivers Licence
- Queensland Working With Children Check (Blue Card)
- First Aid and CPR
- COVID-19 Immunisations
- Young People and Drugs - Dovetail
- PSR and Application and Advance PST Training - Youth Justice
- Protecting Children - Queensland Family and Child Commission
- Aggression Replacement Training Co-Facilitation - Youth Justice
- Aboriginal and Torres Strait Islander Cultural Capabilities Training - Youth Justice
- Foetal Alcohol Syndrome Disorder Training - National Organisation for FASD Australia
- Vicarious Trauma - Blue Knot
- Trauma Informed Practice - Blue Knot
- Blurred Borders - Legal Aid Queensland
Professionaloverview
- Domestic Violence Workshop - Cairns Regional Domestic Violence Service
- Mental Health First Aid - MHFA
- Emotional Regulation Impulse Control (ERIC) - Deakin University
- Therapeutic Crisis Intervention Training - Tact Training
- Volatile Substance Use - Just North
- Sexualised Behaviour Training - TRUE
- Griffith Youth Forensic Service Level 1 and 2 - Griffith Youth Forensic Service
References
- Katherine Kelly, Current Team Leader, 07 4280 6076, Katherine.Kelly@justice.qld.gov.au
- Eilish Browne, Previous Team Leader, 0424 293 038, Eilish.Robertson@health.qld.gov.au
Timeline
Case Manager
Court Link- Dept of Justice and Attorney General
06.2024 - Current
Senior Case Manager, Volatile Substance Use Coordinator
Youth Empowered Towards Independence
08.2019 - 05.2024
Case Worker, Court Coordinator and A/Team Leader
Department of Youth Justice
11.2009 - 08.2019
Teacher Aide
Brisbane Youth Detention Centre
01.2007 - 11.2009
Year 12 Senior Certificate -
Kirwan State High School
Bachelor of Human Services -
Griffith University
Similar Profiles
ZOLEA MURRAY-TUMMINGSZOLEA MURRAY-TUMMINGS
NA at Ministry of Attorney General Superior Court of JusticeNA at Ministry of Attorney General Superior Court of Justice
JENNIFER EPHGRAVEJENNIFER EPHGRAVE
Client Service Representative at Ministry of the Attorney General; Superior Court of JusticeClient Service Representative at Ministry of the Attorney General; Superior Court of Justice
Ja'alla LuscombJa'alla Luscomb
Media Intern at Department of Justice and Attorney GeneralMedia Intern at Department of Justice and Attorney General
Judith TanuiJudith Tanui
Community Health Aide at Crystal Home Care-KitaleCommunity Health Aide at Crystal Home Care-Kitale
Cheryl MortensenCheryl Mortensen
Retail Sales Manager at Woolworths GroupRetail Sales Manager at Woolworths Group