Fiona James

Looking for part-time work

Personable and energetic customer service oriented individual, going above and beyond to help customers feel looked after and catered to. Over 15 years, I’ve gained experience in a variety of different customer facing roles, including FOH in restaurants and cafes and BOH in cafes. This restaurant and cafe experience was gained across continents - the UK, Australia and Germany - demonstrating adaptability and the versatile nature of the service I can deliver to many different customers.

I undertook hosting and food preparation/cooking during a ski season. Running a chalet of 8 rolling guests per week; I welcomed the guests, built rapport with them, took and answered queries, whilst cleaning the chalet and cooking breakfast and 3 course meals every night for the guests. Demonstrating highly efficient planning, problem-solving and communication skills.

I have customer service experience in an office setting - both from roles in the UK and in Germany. I worked for an IT helpdesk in Germany and for the NHS in the UK. In these roles I gained both over the phone customer service experience and face to face customer service experience. In the NHS role I was the first point of contact for the patients and their families, in a busy paediatrics outpatients department. Greeting them and helping them feel comfortable and welcome, guiding them to the right area to be seen, and making bookings. In both roles I serviced customers over the phone, answering queries and making bookings. Honing competencies in customer service, organisation skills and team-playing.

I pride myself on my adaptability, quick learning, focus, and friendly nature. I strive for, and enjoy, doing an excellent job, and genuinely enjoy people having a good time, therefore the service industry comes naturally to me.

I have managerial experience, wherein I ran a team and then a region of charity door to door fundraisers. I also stepped in in the NHS role and team-lead when there were staff shortages. I am a fair and good leader and I lead by example. I have also dealt with face to face and over the phone complaints in previous roles.

I aspire to manage a service-focused business.

• Trained new staff members
• Earnt "First period record" - locked in the most donors in the first period of the charity door to door internship - demonstrating the ability to learn quickly and pick up new skills
• 2nd to top fundraiser in the company (100+ staff)
• Recognized by customers for excellent, friendly and helpful service
• Managed team of 25 staff members

• RSA
• UK Driver's License