FIONA KWOK
Melbourne,VIC
Summary
Highly adaptable and proactive professional with over a decade of experience in administrative, financial, sales, customer service, and team management roles. I bring remarkable versatility and determination to thrive in any setting. My expertise encompasses accounts management, payroll, logistics, administration, and sales leadership, underscored by a proven history of delivering results and earning leadership accolades. I excel at coordinating schedules, managing tasks, and supporting teams to maximize productivity and efficiency. With strong communication and interpersonal skills, I possess a quick learning ability and an unwavering commitment to excellence.
Overview
21
21
years of professional experience
Work History
Office Manager/PA to the CEO
Your Business Listing
01.2023 - Current
- Managed day-to-day operations, including scheduling, calendar management, and administrative tasks for the CEO.
- Oversaw approximately 100 accounts receivable and payable, ensuring accurate financial reporting and timely invoicing.
- Coordinated team activities, event organisation, recruitment, and onboarding processes.
- Streamlined office workflows and implemented efficiency improvements.
- Handled sensitive information with discretion and maintained confidentiality.
- Organized domestic and international travel for stakeholders.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Warehouse and Logistics Manager
Purewax
01.2020 - 01.2023
- Oversaw inventory management, ensuring optimal stock levels and timely replenishments
- Managed shipping and logistics operations, reducing delivery delays by20%
- Monitored accounts receivable processes, liaising with clients to resolve payment discrepancies
- Led a warehouse team of 15, implementing strategies to improve productivity and minimize errors
Director
DMC Group
12.2014 - 01.2019
- Managed an independent company with sales turnover exceeding $1.8 million
- Supervised 40+ contractors, 5 direct reports, and administrative teams handling payroll, budgeting, and resource scheduling
- Monitored accounts, implemented cost-saving strategies, and ensured compliance with financial policies
- Delivered campaign-driven brand development, achieving consistent growth
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Senior Roles
DMC Group
01.2010 - 01.2014
- Partner (2014): Expanded campaigns internationally, overseeing recruitment, resource scheduling, and leadership development
- Assistant Owner (2013 –2014): Launched nationwide campaigns and training programs; mentored future leaders
- Team Manager (2011 –2013): Managed daily operations, sales performance, and team development
Senior Event Manager
Image Cubes
01.2004 - 01.2010
- Developed, produced, and delivered events, managing budgets and client expectations
- Acted as the primary contact for supplier contract negotiations and client procurement needs
- Monitored accounts receivable processes, following up to ensure timely payment of invoices by suppliers and clients
- Built and maintained strong relationships with diverse internal and external stakeholders
Education
Commerce
University of Melbourne
Parkville, VICSkills
- Software Expertise: Microsoft Office (Advanced), Google Drive, Salesforce, Employment Hero, Xero
- Core Skills:
- Accounts Receivable & Payable
- Payroll Processing & Compliance
- Budgeting & Financial Management
- Recruitment
- Human Resources
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager/PA to the CEO
Your Business Listing
01.2023 - Current
Warehouse and Logistics Manager
Purewax
01.2020 - 01.2023
Director
DMC Group
12.2014 - 01.2019
Senior Roles
DMC Group
01.2010 - 01.2014
Senior Event Manager
Image Cubes
01.2004 - 01.2010
Commerce
University of Melbourne
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