Fiona Leota
Melbourne,VIC
Summary
Versatile and results-oriented professional with a proven track record at 7eleven, excelling in roles requiring exceptional interpersonal communication and organizational skills. Expert in enhancing team performance and customer satisfaction, demonstrated through innovative problem-solving and meticulous attention to detail. Skilled in data management and fluent in Samoan, adept at fostering positive relationships and driving operational success. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
14
14
years of professional experience
Work History
Serv
7eleven
Ring Road Highway, Adeer Park
03.2023 - 05.2024
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Conducted testing of software and systems to ensure quality and reliability.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
Service Crew Member
caltex ltd Chevron united.
Laverton, Victoria
03.2020 - 01.2024
- Organized tables for incoming guests in an efficient manner.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Assisted with filling soft drinks and pouring coffee.
- Unloaded deliveries, stocked and rotated products and monitored inventory to confirm sufficient food and supplies on hand.
- Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
- Maintained a clean work area throughout the shift.
- Organized and restocked supplies to support operations and team productivity.
Security Officer
armourguard ltd
Mount Albert, Auckland New Zealand
02.2014 - 10.2019
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Performed first aid and CPR when necessary during emergency situations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Chef
Zorbas cafe
Henderson, Auckland
02.2010 - 02.2015
- Checked quality of food products to meet high standards.
- Adjusted seasonings of dishes according to customers' tastes.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Planned menus, ordered supplies and managed kitchen staff.
- Met with clients to discuss menus and meal options for weddings and banquets.
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
- Checked quality of raw materials before use.
- Assigned specific duties to employees to maintain productive operation of kitchen and food service.
Education
GED -
Auckland Hotel And Restaurant
New Market Auckland01-1998
Skills
- Interpersonal communication
- Organizational skills
- Multitasking Abilities
- Data entry
- FLUENT IN Samoan
- Attention to detail
- Flexible and adaptable
- Time management
- Excellent communication
- Team building
- Problem-solving
- Social perceptiveness
- Data management
Affiliations
- spending time with family
- started going gym
- loves to travel
Timeline
Serv
7eleven
03.2023 - 05.2024
Service Crew Member
caltex ltd Chevron united.
03.2020 - 01.2024
Security Officer
armourguard ltd
02.2014 - 10.2019
Chef
Zorbas cafe
02.2010 - 02.2015
GED -
Auckland Hotel And Restaurant
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