Fiona Liu
Clayton South,Australia
Summary
Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
KOTO GROUP
12.2023 - 01.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Hello Kitchen
07.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Business Administration and Management -
Sichuan Normal University
Master of Accounting and Business Management -
CIC Higher Education
Melbourne, VIC07.2025
Skills
- Problem-solving
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Attention to detail
- Stock management
- POS systems operations
Languages
English
Full Professional
Chinese
Native or Bilingual
Chinese (Cantonese)
Limited Working
Timeline
Assistant Store Manager
KOTO GROUP
12.2023 - 01.2025
Sales Associate
Hello Kitchen
07.2023 - 12.2023
Master of Accounting and Business Management -
CIC Higher Education
Bachelor of Business Administration and Management -
Sichuan Normal University
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