Summary
Overview
Work History
Education
Skills
Timeline
Generic
Fiona Luhr

Fiona Luhr

Corio

Summary

Experienced professional with a diverse background in various industries. Successfully worked for Telstra's National Activation Centre, efficiently activating thousands of contract and pre-paid mobiles. Excelled at Medibank, effectively signing up customers for health insurance and handling mailing sorting tasks for Australia Post. Exceptional talent in data entry, thriving in a room filled with a computer and boxes of paperwork. Go-to person for packing boxes of goods. Passionate about records keeping and filing. Dedicated mother eager to prove value as a valuable employee. Known for organizational skills and dependability, with a proven track record of successfully managing multiple priorities with a positive attitude. Always willing to take on additional responsibilities to ensure team success and achieve shared goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

PARENTAL CARING RESPONSIBILITIES
01.2007 - Current
  • Time management
  • Prioritization abilities
  • Cleaning (disinfecting and wiping down surfaces)
  • Cleaning of all types on a variety of surfaces
  • Multitasking abilities
  • Financial management
  • Flexibility

Customer Service Representative

Salesforce
01.2003 - 01.2004
  • Inbound customer service
  • Outbound retention
  • Inbound sales
  • Review and update client accounts, ensuring all information is current and correct
  • Meeting KPI’s and adhering to company policies
  • Delivering exceptional customer service in a busy environment
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Prepare and submit sales contracts for orders

Customer Service Sales

Telstra
01.2000 - 01.2002
  • Customer follow up and retention calls
  • Working with upset customers in the appropriate manner in a structured, challenging environment
  • Using a phone to make/receive calls with clients or other departments
  • Performing administrative tasks and educating customers about services
  • Being the first point of contact for a diverse customer base to resolve enquiries

Education

CERTIFICATE III - CUSTOMER ENGAGEMENT

CERTIFICATE III IN CUSTOMER ENGAGEMENT
01-2018

CERTIFICATE II & III - TELECOMMUNICATION

CERTIFICATE II & III IN TELECOMMUNICATION
01.2000

HIGH SCHOOL & VCE -

ALBERT PARK HIGH SCHOOL
12.1995

Skills

  • Versatile Task Coordination
  • Active Listening Proficiency
  • Attentive Listening Skills
  • Skilled Information Gathering
  • Appreciating Diverse Viewpoints
  • Proficient Data Entry: 60 WPM
  • Customer-Oriented Phone Conduct
  • Empathy Development
  • Customer Relationship Management
  • Adept at Rapid Software Integration
  • Effective Solo Performance
  • Enthusiastic Perspective
  • Conflict Resolution Expertise
  • Informed Decision-Making
  • Commitment to Service Quality
  • Prioritization and Scheduling

Timeline

PARENTAL CARING RESPONSIBILITIES
01.2007 - Current

Customer Service Representative

Salesforce
01.2003 - 01.2004

Customer Service Sales

Telstra
01.2000 - 01.2002

CERTIFICATE II & III - TELECOMMUNICATION

CERTIFICATE II & III IN TELECOMMUNICATION

HIGH SCHOOL & VCE -

ALBERT PARK HIGH SCHOOL

CERTIFICATE III - CUSTOMER ENGAGEMENT

CERTIFICATE III IN CUSTOMER ENGAGEMENT
Fiona Luhr