Fiona McIvor
Bowen Hills,QLD
Summary
Collaboration is the key to drive strategic HR initiatives, workforce planning and quality business outcomes. Workforce is one of the most significant inputs to the delivery of business outcomes and services. Future work is not about predicting the future; it is about exploration of many alternative futures and scenarios. The response to the scenarios is what matters – what is the potential impact on application of the scenarios you nominate. Technology is the how of change. People are the why of change. Strategic HR initiatives & workforce planning is a fast evolving, complex discipline requiring accreditation and quality control. Establishing a high-level credential in HR deliverables and workforce planning requires evidence of industry demand displaying extensive experience across many HR/Payroll elements such as planning, overseeing and co-designing the implementation of legislative and industrial change requirements across payroll and rostering system.
Overview
35
35
years of professional experience
Work History
Senior Business Analyst
Department of Education
06.2024 - Current
- Lead the analysis of Industrial Instruments Awards, Certified Agreements, Directives, procedures and policies
- Develop Requirement Traceability Matrixes, Configuration Tracking documents and business/functional requirements
- Collaborate with business representatives to help design and document business processes and requirements
- Analyse and evaluate the existing processes and identify gaps
- Elicit and analyse current ‘as-is’ processes, understand new requirements and develop ‘to-be’
- Manage requirements including documentation, prioritisation and traceability of issues, defects and risks
- Manage stakeholders
Principal Business Analyst
Queensland Health
01.2024 - 06.2024
- Company Overview: The Solution Compliance and Optimisation Work Program (SCOWP) is an ICT enabled technical change project
- Review historical issues mitigating unintended pay accuracy outcomes and retrospective data analysis
- Review work-intensive workarounds impacting payroll outcomes and accuracy efficiency of processes to improve overall accuracy of pay outcomes, employee entitlements and data volume management
- Enhancing the accurate and timely application and processing of legislative employees’ employment conditions and entitlements, automation of controls and calculations
- Reducing loss of productivity with enquiry management and rework at both the frontline and within payroll
- The Solution Compliance and Optimisation Work Program (SCOWP) is an ICT enabled technical change project
Business Analyst Improvement Specialist
Origin Energy
10.2024 - 01.2024
- Drive the end-to-end delivery of their portfolio of work across the P&C Services, associated processes, and HR systems
- Lead and facilitate meetings with senior stakeholders to forward plan cyclic activities, identify areas for improvement and provide recommendations based on best practice methods and systems capability
- Lead the creation and maintenance of documentation for existing and new business processes
- Support the development and implementation of testing for business processes and systems
- Stakeholder Management, Identification, liaison, and profiling
- Responsible for communicating business needs and requirements to stakeholders to obtain signoff/approval, or to identify opportunities for further improvement
- Responsible for ensuring changes adhere to P&E BAU Release process including coordinating the delivery through weekly sprints in Jira
Senior Business Analyst
Bolton Clarke
07.2023 - 09.2023
- Human force requirements for Rostering Project
Project Lead
QCAA
10.2021 - 07.2023
- This project was initiated to bring in the end-to-end Payroll from a Shared Service Agency to ‘inhouse’ at QCAA
- My role worked with the Vendor Aurion and internal Project Manager/Payroll Lead to set up and establish a new version of Aurion to pay casual markers
- The Aurion instance used by over 30 Queensland Government clients did not meet the business need therefore, new fully integrated system was required to enable all marking applications across QCAA to integrate with a newly designed Aurion solution
- I workshopped requirements, set up a streamlined implementation plan, worked closely with the vendor/integration specialists, prepare data loads to meet scheduled project milestones and planned the release through JIRA so the delivery of the project outcomes and expected delivery met business expectations
- Support the new business model for Assessor Jobs (QCAA Portal) and Aurion end to end Implementation and Portal upgrade using agile principles to design, build and implement a highly integrated suite of business solutions
- My role of Project Lead required experience with payroll systems including leading project deliverables, business processes and develop requirements, Epics and user stories for a payroll system implementations and upgrades
- Release scope and deployment activities
- Project engagement and deployment of system upgrades to meet the Project deliverables from Aurion implementation and QCAA Portal upgrade including integration between internal systems through to new Aurion HRIS
- Partnering with business stakeholders and development teams to define and clarify business requirements for Assessor Jobs and Aurion Implementation
- End to end accountability for defining the product and service vision and requirements based on customer needs and business objectives determining minimal viable product (MVP) for product launch and successive iteration and horizon mapping
- Clearly defining the acceptance criteria for each iteration and assess testing output to ensure it meets the defined criteria
- Communicating to stakeholder’s product decisions and timelines
- Coordination and ownership of data mapping, transformation and migration strategy
Systems Analyst
Virgin Australia
07.2021 - 10.2021
- Business Process improvement initiatives to scope current requirements in line with Virgin Australians enterprise agreements and how systems apply the full end to end application in the Oracle solution
- Compile a System configuration tracking document to effectively plan and manage compliance in legislative outcomes to uplift capability and enable stronger governance across the business
- ‘As is’ and ‘To be’ system and process design looking for continuous improvement opportunities
- Update business requirements documents and functional specifications for tracking/audit and compliance
Project Lead State-wide Rostering Consolidation
Qld Racing Integrity Commission
01.2021 - 07.2021
- Review of rostering practices and processes across the state to consolidation and implement best practice outcomes for the Commission
- Design requirements for Human Force/TimeTarget upgrade and enhancement
- Enabling of benefits realisation, stakeholder engagement, communications and training across the state
- Develop governance framework, documentation, implementation and evaluation of change management strategies, tools focussing on best practice workforce management and rostering transformation
- Consultation and interaction with executive team and executive briefings
- Project Management reporting including development and review of key deliverables
- Facilitation of workshops and fatigue related training sessions
- ‘As is’ and ‘To be’ system and process design looking for continuous improvement opportunities
- Update business requirements documents and functional specifications for tracking/audit and compliance
Project Manager
Uniting Care Queensland
09.2020 - 01.2021
- Lead initiative to drive change and realise benefits striving to identify opportunities and labour optimisation
- Manage a team focussing on innovative, continuous improvement initiatives across systems whilst improving business/process design, training and development opportunities to lift the capabilities and accountabilities of leaders
- Consultation and interaction with executive team, development and review key deliverables
Transformation Business Partner
Clinical Support Services Directorate
05.2019 - 09.2020
- Help identify, coordinate and deliver support involving business transformation and value optimisation for the Directorate and that it is delivered in response to customer / patient needs
- Directorate advocate ensuring successful delivery of business improvement initiatives to work/projects assigned, including establish, manage and/or coordinate team members to ensure delivery of work packages as per action plans around BPA, Best Practice Rostering, Workforce Harmonisation, Recruitment/onboarding strategies, Industrial/HR compliance activities
- Coordinate and manage workforce planning and business case for change activities between the Directorate, service areas and greater HR/IR teams within Metro North Health
- Provide expert advice, guidance, training and mentoring to the Directorate and other key stakeholders to uplift workforce capability across the Directorate e.g
- Leadership Essential Training, Cultural Awareness Training, iWFM Rostering and HR training
- Training and professional development opportunities across the directorate to teach the correct application of the PM approach to a diverse range of Metro North projects
- Co Facilitate Project Management & Change Management Training with QTC & UQ in line with MN32
- Assist the Executive Director Clinical Support Services and the Director of Operations (MN Medical Imaging) and Director of Patient Services (MN service teams) as directed
- Travel to all Metro North facilities to assist managers and employees with issues and training opportunities
- Up-skill and lift capabilities within the Clinical Support Services Directorate
Principal Consultant Governance
Metro South HR
11.2016 - 05.2019
- Member of the Princess Alexandra Strategic Workforce Committee, iWFM Steering Committee (invitee), Workforce Analytics Network
- Contributed to design and implementation of Strategic Workforce Plan and other HR initiatives
- Successfully implemented HR/Payroll and Rostering best practice training to ensure improved rostering compliance and reduced fatigue costs across Metro South Health
- Assisted workforce services and health professionals with the temp to perm and casual to perm directives to ensure compliance for Metro South Health in relation to future workforce planning activities
- Networking across all streams to provide an insight into issues or potential risks affecting employee entitlements
- Payroll/ER integration SME, governance, training, recruitment, legislation, policy and procedure interpretation
- Data specialist for Metro South and escalation point for all workforce/payroll issues across the service
- Create policies, procedures, guidelines, factsheets and supporting materials to support the governance framework
- Workforce analytics specialist for Metro South Health creating scheduled and adhoc reporting as requested by the Board, Health Executives, Directors and other health professionals 'Driving Outcomes with Analytics'
Principal Advisor HR Business Requirements
Qld Health
09.2013 - 11.2016
- State conduit for HR related issues, industrial changes and initiatives affecting employee pay outcomes
- Escalation points for interpretation of business requirements relating to governance, legislation, HR, policy and procedure interpretation ensuring correct outcomes for employees across Queensland Health
- SME for payroll issues when a discrepancy between advice received in local HR and the application and final result in the HR Payroll and Rostering Systems and pay results
- Data specialist and escalation point for payroll/HR System issues across the Department and Hospital Health Services
- Research and provide expert advice on the issues raised and determine if system issue, data issue, wrong terms of employment, interpretation issue
- Engage with relevant area when investigating (payroll, employee relations, HR, policy, finance and other stakeholders - provide relevant information back to enquiring party
HR / Payroll Team Leader
Rio Tinto Shared Services
03.2013 - 09.2013
- Manage team of HR/Payroll Practitioners, implementing standardisation of processing across the teams
- Business Change Workforce initiatives taking on the Western Australian mines HR functionality for 10,000 employees
- Ensuring procedures are followed and updated where required - resolve escalated issues and complaints
- Coordinating resources and delegating tasks across the team
- Training new employees and coaching team members to improve technical execution of payroll tasks
- Developing team members to assist them to fulfil their career development goals
- Authorising cash payments and ensuring the appropriate approvals are followed
- Monitoring and reporting on key monthly and quarterly metrics
Product Consultant
Aurion HRIS Corporation
04.2012 - 03.2013
- Implementing HRIS solutions, enhancements, upgrades and training for clients on AURION platform
- HR lead and manager of a team providing end to end activities across a variety of HR programs
- MyHR Implementations –/Workflow for ESS and MSS
- Aurion System Configuration (Adhoc Work, Project and System upgrades, Error Investigations and Problem Solving)
- Training Clients on Aurion Modules – On Site and Public Training Courses
- System Implementations on various Aurion Modules - HR/Payroll/Recruitment/L&D/Timekeeper
- Conduct workshops to scope and design future state
Principal Business Analyst
10.2010 - 04.2012
- Review business process models including ‘as is’ and ‘to be’
- Review and redesign end of fortnight pay run cycle, adhoc off cycle, EOFY procedures, end to end payroll processing, on-boarding and termination processes
- Audit reporting and analysis
- Produce workarounds, work instructions for payroll to ensure accuracy and payment and entitlements and Process improvement strategies
- Design future state – conducting workshops with key stakeholders
- Research, analyse and document business requirements specifications
- Business impact assessments
- Proven ability to identify key issues, perform research and analysis and develop and document solutions
- User acceptance testing of standard changes and major QHHR releases
- Liaise with internal and external parties
Manager / Team Leader
Shared Service Agency Rockhampton
02.2008 - 10.2010
HR/Payroll Manager
Qld Health and Shared Service Provider
07.1999 - 02.2010
- Core end to end Human Resource and Payroll competencies including Workforce Planning, Human Resources, Payroll Management, Data Metrics, Analytics and Reporting, Advisor, Award Expert, Policy and Procedure, Hire to Retire, Reconciliations, System Implementations, Overpayment Management, Change Management, Recruitment and Workforce Management, Training and Development, Professional Development Planning
HR/Payroll Officer
Queensland Rail
03.1990 - 02.1997
Manager Human Resources (Relief)
Department of Health
- Manage team of HR practitioners in all areas of business requirements relating to legislation, policy and procedure interpretation ensuring correct outcomes for employees across the Department of Health and Hospital Health Services
- Attended CaRM (Change and Release Management Steering Committee) when manager/leader on leave
Education
HR Practitioner - Workforce Change
Department of Health
01.2017
Workforce Planning -
Healthcare
01.2017
Change Management -
UQ
Implementation Science - ProSci
Metro North
Skills
- HR/Payroll Management
- Workforce Planning
- Data Metrics
- Analytics and Reporting
- Policy and Procedure Interpretation
- Project Management
- Stakeholder Engagement
- Change Management
Training
- Tackling the troubles of terminations
- Project Management UQ
- Poor Performance and workplace complaints
- Change Management UQ
- Managing ill and injured workers
- Fatigue Risk Management
- Workplace Investigations
- Implementation Science (ProSci) Metro North
- HR Practitioner (DoH) including Workforce Change
- Workforce Planning Healthcare 2017
- Impairment discrimination in the workplace
- Influencing Behaviour for Success
- Process in the Anti-Discrimination Commission
- Presence of IT SAP
- Workplace harassment, discrimination awareness
- SAP Production PAK
- Workplace harassment, discrimination
- Taxation and Payroll Training Seminar
- Performance Management
- Successful Management
- Communication with Clarity
- Diversity, Flexibility and Unconscious Bias
- Performance & Development
- Parliament and Government Processes
- Manage with Insight
- Riskman
- Aurion HR Modules
- Chemalert
- Various payroll, rostering and myHR training courses
References
- Ana Tout, Program Delivery Manager, Ana.Tout@health.qld.gov.au, 0410 687 846
- Lauren Mellifont, Manager Policy, Lauren.Mellifont@health.qld.gov.au, 0403 903 000
Systemapplications
- SAP ECC6
- Workbrain
- Aurion
- SAP - Success Factors
- WFS
- TMS
- Employee Central
- Employee Central Payroll
- MyHR
- DSS
- Springboard
- Riskman
- Chemalert
- Lattice
- Oracle
- Chris21
- Kronos
- HumanForce
- ESP
- EXPERT
- Time Capture
- Alloc8
- Recruit ASP
- Lotus Notes
- Quick Query
- Payman
- FAMMIS
- Prism Caspay
Timeline
Business Analyst Improvement Specialist
Origin Energy
10.2024 - 01.2024
Senior Business Analyst
Department of Education
06.2024 - Current
Principal Business Analyst
Queensland Health
01.2024 - 06.2024
Senior Business Analyst
Bolton Clarke
07.2023 - 09.2023
Project Lead
QCAA
10.2021 - 07.2023
Systems Analyst
Virgin Australia
07.2021 - 10.2021
Project Lead State-wide Rostering Consolidation
Qld Racing Integrity Commission
01.2021 - 07.2021
Project Manager
Uniting Care Queensland
09.2020 - 01.2021
Transformation Business Partner
Clinical Support Services Directorate
05.2019 - 09.2020
Principal Consultant Governance
Metro South HR
11.2016 - 05.2019
Principal Advisor HR Business Requirements
Qld Health
09.2013 - 11.2016
HR / Payroll Team Leader
Rio Tinto Shared Services
03.2013 - 09.2013
Product Consultant
Aurion HRIS Corporation
04.2012 - 03.2013
Principal Business Analyst
10.2010 - 04.2012
Manager / Team Leader
Shared Service Agency Rockhampton
02.2008 - 10.2010
HR/Payroll Manager
Qld Health and Shared Service Provider
07.1999 - 02.2010
HR/Payroll Officer
Queensland Rail
03.1990 - 02.1997
Manager Human Resources (Relief)
Department of Health
HR Practitioner - Workforce Change
Department of Health
Workforce Planning -
Healthcare
Change Management -
UQ
Implementation Science - ProSci
Metro North
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