Fiona Mckasah
North Turramurra,NSW
Summary
I am a proactive team contributor with practical experience in enhancing efficiency and delivering exceptional customer satisfaction at Bunnings. Proficient in forklift operations and committed to providing outstanding customer service, I thrive in fast-paced environments requiring problem-solving, collaboration, and adaptability. I'm trustworthy and dedicated with 8 years of experience serving customers and working for a business. Recognised for building trust with clients and enhancing operational efficiency, I bring strong communication and time management skills to every task.
Overview
7
7
years of professional experience
Work History
Trade Department
Bunnings Warehouse
03.2022 - Current
- Displayed excellent multitasking abilities during peak periods of workload while ensuring that each task was completed accurately.
- Answered questions regarding store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members.
- Worked closely with other departments to ensure seamless coordination when additional support was needed in locating or verifying information.
- Strengthened client trust in our services through prompt response times for all inquiries and consistent follow-up on open cases.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for delivery.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Upheld company reputation by maintaining a consistently clean and presentable appearance of the yard, contributing to a positive customer experience.
Cashier
IGA Grocery Store
06.2018 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimising discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Education
Bachelor of Psychology - Psychology
Macqurie University
Macquarie Park, NSW05-2025
High School Diploma -
Brigidine College
St Ives, NSW11-2021
Skills
- Honest and ethical
- Customer relations
- Problem solving
- Reliable and responsible
- Cooperative and friendly attitude
- Communication
- Time management
- Active listening
- Team work
Timeline
Trade Department
Bunnings Warehouse
03.2022 - Current
Cashier
IGA Grocery Store
06.2018 - 02.2022
Bachelor of Psychology - Psychology
Macqurie University
High School Diploma -
Brigidine College
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