Fiona Morrison
Glenview,QLD
Summary
I bring extensive experience supporting complex operations across major government organisations, with a proven track record of delivering precise, timely, and high-impact administrative support—demonstrated in my current role as a Corporate Services Officer within the Student Services team, Department of Education. I navigate a range of systems and policies with ease, ensuring compliance, operational efficiency, and consistency in fast-paced, high-volume environments. In this role, I provide essential support to the Deputy Principal Education Officer, Senior Advisors of Psychology and Senior Guidance Officers contributing to strategic decision-making by managing workforce data, optimising administrative workflows, and enabling targeted wellbeing service delivery across schools. Driven by a strong commitment to the Department’s values of equity and excellence, I champion inclusive and accessible practices that uphold human rights and remove barriers to participation for all stakeholders. I handle sensitive information with discretion and maintain a high level of integrity and professionalism in all aspects of my work. As a proactive, solutions-focused, and detail-oriented team member, I manage competing priorities effectively while fostering cross-team collaboration through my active involvement in the Wellbeing Social Club. My strengths in stakeholder engagement, continuous self improvement, and problem-solving position me as a trusted, high-performing contributor to the Department of Education and Student Services team.
Overview
18
18
years of professional experience
Work History
Corporate Services Officer
Department of Education – Student Services
10.2024 - Current
- Drive the continuous optimisation and enhancement of the SWP Master Information Data document, a centralised Excel-based tool capturing and synthesizing data for Student Wellbeing Professionals (SWP) across the North Coast Region, ensuring data accuracy and operational efficiency.
- Diligently manage and update key employee information for both DoE contract and permanent SWP staff, including leave tracking (annual, sick, and personal), streamlining leave management and enhancing workforce flexibility through effective backfilling processes.
- Capture, analyse, and govern critical workforce data, including base schools, school circuits, FTE allocations, and annual Workforce Wellbeing school allocations, driving strategic workforce planning and ensuring impactful service delivery.
- Ensure data governance by maintaining reliable, comprehensive datasets that serve as a foundation for strategic decision-making by the Deputy Principal Education Officer, Senior Advisors in Psychology, Senior Wellbeing Guidance Officers, and the SBS team, contributing to accurate wellbeing resource allocation, school funding models, and budget forecasting.
- Maintain and update SWD RAR RAA data in a centralised platform, including FTE allocations and detailed teacher/teacher aide hours, enhancing resource planning and supporting personalized student needs for regional educational initiatives.
- Streamline sessional data collection from SWPs each term, ensuring error-free submissions through advanced validation tools, maximizing data accuracy and supporting strategic reporting and planning for central office initiatives.
- Leverage Content Manager to efficiently manage and archive employee documentation, including Departmental Appointment Forms (DAFs) and Roster Variation Forms (RVFs), ensuring secure handling and compliance with Departmental HR policies and privacy regulations.
- Generate actionable HR reports through MyHR, including Employee Details and Employee Listings, to validate, reconcile, and analyse workforce data, enhancing data integrity and supporting data-driven decision-making in workforce planning and reporting processes.
District Coordinator Officer
Department of Transport and Main Roads
03.2023 - 10.2024
- Delivered high-level strategic support by monitoring, triaging, and managing executive correspondence, enquiries, and requests directed to the Stakeholder Management Team, ensuring timely, efficient responses and alignment with organisational objectives, fostering seamless communication and optimised outcomes.
- Spearheaded the coordination and facilitation of community consultation events, driving engagement on major infrastructure projects. Ensured stakeholder insights were accurately captured and systematically recorded, enabling data-driven decision-making and informed project delivery.
- Leveraged Consultation Manager (CMS) to track, manage, and analyze stakeholder interactions, maintaining comprehensive engagement records and collaborating closely with the Senior Manager to align stakeholder engagement strategies, ensuring continuous improvement and elevated practices across the North Coast Region.
- Engineered and streamlined office support systems, optimising stakeholder databases to enhance workflow efficiency, ensuring data accessibility, and increasing operational effectiveness, directly contributing to the Department's strategic planning and service delivery goals.
- Cultivated and nurtured key relationships with internal teams and regional staff, driving collaborative interactions and providing critical support for high-impact engagement initiatives, ensuring strong partnership alignment and timely execution of projects.
- Maintained robust records management by ensuring accurate and up-to-date data related to external stakeholders and community resources, while ensuring the secure handling, confidentiality, and compliant disposal of sensitive information in strict adherence to privacy regulations and data governance protocols.
- Supported procurement processes for infrastructure tenders, including document preparation, ensuring compliance with departmental procurement policies, and aligning with governance frameworks, contributing to transparent, accountable, and strategically aligned resource allocation.
Work Integrated Learning Placement Officer
University of the Sunshine Coast – Academic Support Unit
03.2022 - 01.2023
- Spearheaded the strategic coordination and placement execution of students into professional Midwifery and Paramedic placements across QLD Health Facilities and Queensland Ambulance Services (QAS), ensuring optimal placement outcomes and streamlined logistics to maximize educational and professional development opportunities.
- Orchestrated and managed comprehensive administrative processes, overseeing the full lifecycle of student placements, including documentation management, implementation, evaluation, and continuous improvement to ensure high-quality standards for professional learning experiences.
- Fostered and nurtured collaborative relationships with key internal and external stakeholders, including QLD Health Facilities, QAS Placement Teams, and University staff, ensuring alignment of learning outcomes with industry standards and the successful delivery of practical placement programs.
- Exhibited superior analytical and problem-solving expertise, consistently prioritising tasks, managing conflicting deadlines, and leveraging critical thinking to resolve challenges and deliver effective solutions in fast-paced, high-pressure environments.
- Applied comprehensive knowledge of UniSC’s policies and procedures to ensure compliance in all administrative and operational aspects of placement management, while upholding academic integrity and supporting departmental operational objectives.
- Demonstrated the ability to exercise independent judgment and initiative in handling confidential information and sensitive matters, ensuring discretion and professionalism when dealing with student inquiries and sensitive issues.
- Delivered empathetic, solution-focused support to students, identifying individuals in distress and providing timely guidance, directing them to appropriate resources within the Health and Wellbeing Centre for enhanced student well-being and academic success.
- Maximized digital proficiency in utilizing records management systems such as Sonia Planet, USC Central, Peoplesoft, and Microsoft Office Suite, ensuring data accuracy, seamless information flow, and systematic records management for operational efficiency and compliance.
- Collaborated with legal teams to ensure that Placement Partner Agreements were fully compliant with legal and institutional standards, ensuring seamless integration into the Sonia System for centralized documentation and audit-ready compliance.
Learning Support Officer
NSW Police Force – Education and Training Command
05.2007 - 08.2021
- Delivered strategic administrative and logistical support for the flawless execution of high-impact training events, conferences, and meetings for 20,000+ NSW Police Officers, both statewide and interstate, optimizing service delivery and ensuring operational excellence through meticulous document management, correspondence, and records administration.
- Provided exceptional customer service and problem-solving solutions to a diverse range of internal and external stakeholders, including educators, HR professionals, finance officers, and external agencies, fostering collaboration, efficiency, and alignment in all training-related initiatives.
- Conducted rigorous compliance audits and quality assurance checks on attendance records and qualification documentation, ensuring full alignment with business rules, RTO standards, and regulatory frameworks for seamless training operations.
- Delivered first-line technical support and remote assistance to officers in the field, resolving issues related to training systems, data integrity, and records management, minimizing downtime and ensuring continuous learning access.
- Collaborated and negotiated effectively with cross-functional teams, including accommodation officers, facilities coordinators, and finance managers, to ensure smooth logistics, timely execution, and successful outcomes for all training programs.
- Composed and managed official correspondence and utilized SAP systems to seamlessly administer training events, HR updates, and generate analytical reports, driving data-driven decision-making for continuous performance optimization.
- Ensured data accuracy and integrity by maintaining comprehensive records across SAP, RMS, iLearn, Lotus Notes, Microsoft Office, and the NSWPF Intranet Matrix, ensuring secure access and efficient data management for organizational effectiveness.
- Played a key role in the design and implementation of program support systems, enhancing workforce capabilities and fostering high-level stakeholder engagement to drive organisational growth and continuous competency development.
- Produced data-driven reports and actionable insights, using statistical analysis to evaluate service delivery, and spearheaded continuous improvement initiatives aimed at optimizing learning outcomes and overall organizational performance.
Education
Diploma - Professional Interior Design - Professional Interior Design
Interior Design Academy
Sydney, NSWCertificate III - International Travel And Tourism - International Travel and Tourism
TAFE Queensland
Brisbane, QLDSkills
- Strategic Communication
- Collaborative Leadership
- Proactive Problem Solving
- Advanced Time Management
- Confidentiality and Integrity
- Adaptability and Resilience
- Conflict Resolution and Negotiation
- Emotional Intelligence
- Cultural Competence
- Workflow planning
- Reporting proficiency
- Recordkeeping and file management
- Work Planning and Prioritisation
Professional Networks
Statewide
Student Wellbeing
Information Systems - School Resourcing
Information Technologies Branch
Strategic Communication and Engagement
Regional
Human Resources
Corporate Services
Senior Guidance Officers
Accomplishments
CUBIE Award for ‘Be Courageous’, 2024, QLD Transport and Main Roads - Recognised for demonstrating exceptional courage and initiative.
I was nominated and rewarded on my commitment to the Queensland Public Sector values and awarded amongst the categories Customers first, Unleash potential, Be courageous, Ideas into action and Empowering people.
Professional References
SAM ANDERSON
A/Deputy Principal Education Officer - North Coast Region, Department of Education
Mobile: 0404 489 789 Email: sam.anderson@qed.qld.gov.au
ODETTE CARTER
Senior Guidance Officer, Wellbeing Workforce - North Coast Region, Department of Education
Mobile: 0447 144 410 Email: odette.carter@qed.qld.gov.au
Timeline
Corporate Services Officer
Department of Education – Student Services
10.2024 - Current
District Coordinator Officer
Department of Transport and Main Roads
03.2023 - 10.2024
Work Integrated Learning Placement Officer
University of the Sunshine Coast – Academic Support Unit
03.2022 - 01.2023
Learning Support Officer
NSW Police Force – Education and Training Command
05.2007 - 08.2021
Diploma - Professional Interior Design - Professional Interior Design
Interior Design Academy
Certificate III - International Travel And Tourism - International Travel and Tourism
TAFE Queensland
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