- Enjoy participating in horseriding for overall physical and mental well-being
Fiona Morrisonn
Mount Helena,WA
Summary
Office Manager at CDA Air & Solar with proven expertise in office administration and exceptional customer service. Streamlined operations and enhanced financial accuracy, contributing to a balanced budget. Adept at scheduling and fostering team collaboration, ensuring high retention rates through strong member relationships. Committed to organizational excellence and continuous improvement.
Overview
16
16
years of professional experience
Work History
Office Manager
CDA Air & Solar
10.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed payroll, superannuation payments and long service payments
- Scheduled all payments to suppliers and ordered parts required for jobs
- Scheduled jobs with technicians and customers
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Member Service Specialist
RAC WA
03.2016 - 10.2020
- Maximised sales opportunities whilst handling customers enquiries
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
Retail Assistant
Adairs
01.2013 - 03.2016
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Lecturer
Fremantle Education Centre
02.2009 - 01.2016
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
Education
Fremantle Education Centre
Fremantle, WASkills
- Customer service
- Office management
- Organizational skills
- Office administration & payroll
- Scheduling and calendar management
Interests
Timeline
Office Manager
CDA Air & Solar
10.2020 - Current
Member Service Specialist
RAC WA
03.2016 - 10.2020
Retail Assistant
Adairs
01.2013 - 03.2016
Lecturer
Fremantle Education Centre
02.2009 - 01.2016
Fremantle Education Centre
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