Fiona Muridge
Kulgun,QLD
Summary
I am looking to bring a positive attitude, outstanding record of service and willingness to work hard to any energetic team. I have always given 100 percent in all fields of employment. I strive to Help and make others happy. I Believe in being professional, kind and respectful to all clients, customers and fellow employees. I strive to be excellent in my job wether it be from data entry to making sure that an area is clean and tidy and up to standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Personal Care Worker
Churches Of Christ In Queensland
05.2018 - Current
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Maintained appropriate filing of personal and professional documentation.
- Delivered assistance to elderly clients in daily activities, including but not limited to, bathing, dressing, physical transfers and care for incontinence.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Ensured safety and well-being of each patient in alignment with care plan.
- Developed rapport with patients to create safe and trusting environment for care.
- Cooked tasty, nourishing meals for patients with special dietary requirements to promote better nutrition.
- Monitored progress and documented any status changes accordingly.
- Encouraged patients to participate in group activity to help boost mood and improve overall memory.
- Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
- Checked vital signs on basis and contacted RN Registered Nurse regarding any patient health concerns or behavioral changes.
- Checking BGL's Blood Glucose Levels of residents in line with care plan.
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
- Furthered skills by actively taking part in employee training and taking classes in subjects to improve my knowledge.
- Administered , dispensed medications to patients and remained vigilant for negative side effects.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Supported patients with limited physical skills to help with dressing, grooming and feeding needs.
- Kept close eye on behavior and emotional responses of clients, consulting with Registered nurse on Duty to address concerns and protect each person from any harm.
- Reported any unusual or urgent circumstances in patients’ condition or environment immediately to Registered nurse on Duty.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Developing a understanding of medications and medical terminology through consistent research, continuing education and experience.
- Prepared daily meals to meet patient dietary needs.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented vitals, behaviors and medications in client medical records.
- Helped clients maintain optimal health by overseeing medication administration.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients’ bedroom clean.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Conferred with supervisor to discuss patient condition and medical care.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Assisted in training new staff members, sharing expertise and best practices for improved team performance.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Assisted in training new staff members on company procedures, facilitating their successful integration into the team.
Community Care Worker
Churches Of Christ In Queensland - Head Office
04.2017 - 05.2018
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Maintained appropriate filing of personal and professional documentation.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Established and maintained clean and comfortable environments in home by vacuuming, cleaning windows and dusting.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Displayed absolute discretion at handling confidential information.
- Monitoring clients well being notifying Head office or RN if a concern arises.
- Observing for hazards within the home.
- Requesting/ suggesting extra aids for clients within the home were needed.
- General upkeep of household to be of clean and safe environment for the client.
Waitress/ Bartender
Monika Patrick
08.2014 - 05.2017
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Provided friendly and attentive service.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Set dining tables according to type of event and service standards.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Displayed enthusiasm and knowledge about the restaurant\'s menu and products.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Skillfully promoted items on beverage lists and restaurant specials.
- Consistently provided professional, friendly and engaging service.
- Waited on multiple customers at the bar and throughout the bar area.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Rotation of stock, Stock control, Informing Manager of stock required.
- End of day till and eftpos settlements.
- Preparation for trading.
- Built loyal clientele through friendly interaction and consistent appreciation.
- Verified that guests at the bar were of legal age.
- Cleaned, mopped and vacuumed the bar area.
- Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
- Accurately took to-go and special orders via phone.
- Conducted successful cash audits at the end of each shift.
- Contacting customers in regards to their function held at facility. Making sure numbers, times, dietary requirements, special requests.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Waitress/ Bar Attendant
Tim Stanford
01.2015 - 08.2017
- Greeted guests in a timely and professional manner.
- Waited on multiple customers at the bar and throughout the bar area.
- Received beverage orders from wait staff and delivered beverages to guests.
- Maintained full knowledge of beverage lists and promotions.
- Enthusiastically and appealingly described food and drink specials to guests.
- Carefully followed safety and sanitation policies handling food and beverages.
- Poured drinks using standard pour according to specifications.
- Set up glassware and liquor prior to events.
- Processed orders on a computerized Point of Sale system.
- Upheld strict cash handling procedures.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Verified that guests at the bar were of legal age.
- Consistently provided professional, friendly and engaging service.
- Displayed enthusiasm and knowledge about the restaurant\'s menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables according to type of event and service standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
- Provided friendly and attentive service.
Censis Field Officer
Australian Bureau of Statistics
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- Provide research material Door to door in area.
- Collection of research material Door to door.
- Entering of data collected reporting to supervisor of collection progress.
- Being delicate in having peoples personal information.
- Polite and courteous to all citizens approached.
Console Operator
Kerri Tow
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- Trained new cashiers on procedures, customer service and sales techniques.
- Prepare and display food.
- Working console for fuel distribution.
- Process Till and Eftpos settlements at end of shift.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Supervised the cleaning, maintenance and care of building and grounds.
- Assisted diners with obtaining food from buffet/serving table as needed.
- Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Pharmacy Assistant
Martin Sala
05.2003 - 07.2004
- Receptively answered customer questions and helped locate desired items in the pharmacy.
- General Duties in preparation of opening for trade.
- Transmit orders of stock.
- Download and receive and enter stock.
- Refilling of stock checking out of date stock cleaning of the stock.
- Stock taking and entering into computer system.
- Organizing banking and change.
- Totalling tills end of day and entering into system.
- General Cleaning and displaying products.
- Separating and organizing scripts in number and forms.
- Correctly completed pharmacy paperwork, including daily and weekly reports.
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
Cook/ Sales Assistant
V. J Davis
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- Promptly and empathetically handled guest concerns and complaints.
- General Duties in preparation of opening for trade.
- Ordering of stock from suppliers
- Organizing tills beginning and end of day.
- Organizing Banking and Change from and for trading.
- Cooking and preparation of food.
- Waitressing.
- Organizing specials for the week.
- Dealing with suppliers with complaints, Promotions.
- Training of staff.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
Conflict resolution - Customers and Staff Complaints.- Organizing staff rosters.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Prepared all food orders within a 2-3 minute time frame.
Delicatessen Shop Assistant
Robert Spedding
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- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Consistently provided friendly guest service and heartfelt hospitality.
- Greeted customers and provided excellent customer service.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Handled currency and credit transactions quickly and accurately. Minor account keeping Takings and Stock purchased entered daily. Prepared for morning trading and finalize end of day till.
- Training of new staff.
- Ordering of stock from suppliers.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Diligently restocked work stations and display cases.
- Assembled food orders while maintaining appropriate portion control.
- Prepared specialty foods such as slicing preparing meat for display rotation of stock. Prepared Sandwiches and sandwich station, following specific methods that required quick prep time.
- Verified that prepared food met all standards for quality and quantity.
Education
Certificate III in Individual Support - undefined
Traxion Training
Upper Mount Gravatt, QLD2019
Certificate of Attainment - Hospitality
RSA AND RSG CERTIFICATES
2013
Certificate 1 in Community Pharmacy - Pharmacy
The Pharmacy Guild Of Australia
2004
High School Diploma - undefined
Ferny Grove High School
1992
Skills
- Exceptional customer service
- Engaging personality
- Handling difficult customers
- Positive attitude
- Highly reliable
- Attending multiple customers
- Quick learner
- Organized and efficient server
- Quick problem solver
- Thrives in fast-paced environment
- Committed team player
- Cash handling expert
- Guest relations professional
- Courteous, professional demeanor
- Meal preparation
- Privacy and confidentiality
Certification
Certificate III in Individual Support, Certificate 1 in Community Pharmacy, Certificate in RSA : Responsible Service Of Alcohol, Certificate in RSG : Provide Responsible Gambling Service.
Extra Training Cerificates
- Manual Handling Competency Skills Assessment
- Privacy and notifiable Data Breach
- Fire and Evacuation Instruction Record
- Fire Extinguisher Training
- Chemical Awareness
- Compulsory Reporting
- Manual handling of Clients and Residents
- Food Safety Essentials
- Infection Control for Seniors and Supported Living
- Health and Safety Induction
- Hand Hygiene Competency Assessment
- Professional Boundaries
- Medication Assistance for Care Workers in Community Care Virtual
- Virtual Dementia Tour
- Medication Assistance for Care workers in Residential Aged Care
- Elder Abuse Prevention
- Bullying, Harassment and Discrimination Prevention
- Food Safety
- Personal Safety In Community Care
Hobbies / Interest
I enjoy water skiing as we are members of a ski club, We do a lot of bush and caravan park camping with our children. I also enjoy entering Fun Runs and Obstacle Runs with friends. I love to be outdoors I am one of those people that like to keep busy but also like to have down time every so often and read a book. My main priority in life is my family in being able to provide for them but also spending quality time as a family.
Additional Information
REFEREES: Rosie Stanford: Royal Hotel Kalbar. Ph:0414 575 630
Amanda Bird: Churches of Christ. Ph: 0419 029 898
Timeline
Personal Care Worker
Churches Of Christ In Queensland
05.2018 - Current
Community Care Worker
Churches Of Christ In Queensland - Head Office
04.2017 - 05.2018
Waitress/ Bar Attendant
Tim Stanford
01.2015 - 08.2017
Waitress/ Bartender
Monika Patrick
08.2014 - 05.2017
Pharmacy Assistant
Martin Sala
05.2003 - 07.2004
Censis Field Officer
Australian Bureau of Statistics
NaN NaN - NaN NaN
Console Operator
Kerri Tow
NaN NaN - NaN NaN
Cook/ Sales Assistant
V. J Davis
NaN NaN - NaN NaN
Delicatessen Shop Assistant
Robert Spedding
NaN NaN - NaN NaN
Certificate III in Individual Support - undefined
Traxion Training
Certificate of Attainment - Hospitality
RSA AND RSG CERTIFICATES
Certificate 1 in Community Pharmacy - Pharmacy
The Pharmacy Guild Of Australia
High School Diploma - undefined
Ferny Grove High School
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