Fiona Myers
Perth,WA
Summary
Dynamic Endodontic Product Specialist at Henry Schein ANZ with a proven track record in sales strategy and team collaboration. Expert in training and mentoring, driving exceptional customer satisfaction while resolving complex issues. Recognised for enhancing product knowledge and fostering strong relationships, contributing to significant sales growth. Focused on supporting team success and achieving positive results.
Overview
17
17
years of professional experience
Work History
Endodontic Product Specialist
Henry Schein ANZ
Perth, WA
04.2019 - Current
- Conduct training sessions for internal teams to enhance product knowledge and sales techniques.
- Collaboration with Relationship Managers to identify sales targets and strategies to best develop the opportunity
- Participate in sales meetings and calls, delivering comprehensive product knowledge and support.
- Provide exceptional customer support by resolving issues and ensuring satisfaction.
- Utilise CRM systems to track customer interactions and gather feedback for improvement.
- Research competitor products and consumer interests to effectively address inquiries.
- Organise promotional events, including trade shows and seminars, to showcase products.
- Suggest specific products tailored to meet unique customer needs.
- Answer inquiries regarding product features, pricing, and availability with prompt customer service.
Dental Practice Manager
The New Dentist
Applecross, WA
08.2016 - 03.2019
- Provided leadership in developing operational plans to meet organizational goals.
- Motivated team members to consistently achieve or exceed performance expectations.
- Provided guidance, coaching, and feedback to team members.
- Assisted in the recruitment, hiring and training of new staff members.
- Conducted regular performance reviews for staff members to ensure quality standards were met.
Dental Software Trainer
Centaur Software
Perth, WA
02.2008 - 03.2019
- Assessed training needs through surveys, interviews with employees or focus groups.
- Delivered hands-on instruction on the use of various types of computer hardware and software systems.
- Organized and maintained detailed records of training activities, including participant feedback.
Education
Certificate III - Business To Business Sales
Leadership Management Australia
Melbourne, VIC12-2021
Bachelor of Commerce - Management And Human Resource Management
Curtin University
Bentley, WA11-2005
Diploma of Dental Nursing -
School of Nursing
Perth12-1987
High School Diploma -
John Forrest Senior High School
Morley, WA11-1983
Skills
- Team collaboration
- Team leadership
- Sales strategy
- Communication skills
- Relationship building and management
- Problem solving
- Training and mentoring
- Performance coaching
Accomplishments
- Henry Schein Endodontic Specialist of the Year 2022 and 2023
- Centaur Software - Highest Yearly Average for Client Training 2013, 2015
References
References available upon request.
Timeline
Endodontic Product Specialist
Henry Schein ANZ
04.2019 - Current
Dental Practice Manager
The New Dentist
08.2016 - 03.2019
Dental Software Trainer
Centaur Software
02.2008 - 03.2019
Certificate III - Business To Business Sales
Leadership Management Australia
Bachelor of Commerce - Management And Human Resource Management
Curtin University
Diploma of Dental Nursing -
School of Nursing
High School Diploma -
John Forrest Senior High School
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