Fiona Nguyen
Oxley,QLD
Summary
Multi-talented administration officer with desire to take on new challenges with adaptability and exceptional customer service and organizational skills. Adept in using all applications in Microsoft Office Suite, performing clerical duties, producing paperwork and filing, and working effectively unsupervised and within a team.
Overview
5
5
years of professional experience
Work History
Dispatcher/Receptionist/Administrator/Customer Service Representative
Bike Scooter City
Sumner, QLD
11.2021 - 11.2022
- Assigned drivers to appropriate routes based on customer needs.
- Organized paperwork associated with deliveries including manifests and consignment notes
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Resolved customer complaints related to service issues or delays.
- Provided timely updates to customers regarding their orders or requests.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Answered customer requests with information about product availability, shipping information and status updates.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Greeted visitors in a professional manner
- Handled confidential documents in an organized fashion according to established protocol.
Cashier/ Kitchenhand
iFish Takeaway
Loganlea, QLD
12.2017 - 10.2019
- Preserved appearance of store by arranging and replenishing merchandise
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash or card
- Greeted customers and answered any questions they had about the store's products and services.
- Organized storage areas for efficient access to items when needed.
- Cleaned dishes, pots, pans and utensils.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Maintained inventory of kitchen supplies and equipment needs.
- Followed all health code guidelines when handling food items.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Received deliveries of food items and stored them properly.
Education
Queensland Certificate of Education -
Clairvaux Mackillop College
Upper Mount Gravatt, QLD12-2021
Skills
- Database Management
- Data Entry
- Document Control
- Filing
- Microsoft Office Suite
- Shipping and Logistics
- Complaint resolution
- Inbound and Outbound Calling
- Customer Service
- Computer Proficiency
- Clerical Support
- Mail handling
- Mail distribution
Languages
English
Native/ Bilingual
Vietnamese
Limited
References
Hong Pham (Dispatch Manager at Bike Scooter City) - 0434 202 540
Thanh Nguyen (iFish Takeaway Owner) - 0412 515 679
Accomplishments
- 2016- Academic Merit (Top 10% in Academic Cohort)
- 2018- Academic Endeavor (Excelled in all scopes of academics, preparation, application, and behaviour) & Academic Merit (Top 10% in Academic Cohort)
- 2019- Academic Endeavor (Excelled in all scopes of academics, preparation, application, and behaviour), Academic Merit (Top 10% in Academic Cohort), Captain and MVP of Under 18's Girls Volleyball Division A Team
- 2021- Received ATAR of 89/ OP 6 and Queensland Completion of Education (QCE), Captain and MVP of Opens Girls Volleyball Division A Team
Timeline
Dispatcher/Receptionist/Administrator/Customer Service Representative
Bike Scooter City
11.2021 - 11.2022
Cashier/ Kitchenhand
iFish Takeaway
12.2017 - 10.2019
Queensland Certificate of Education -
Clairvaux Mackillop College
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