- Outdoor Recreation
- Gardening
- Music
- Photography
- Walking
- Snowboarding
- Food & wine
Fiona O'Callaghan
HARRIETVILLE
Summary
Versatile friendly team worker with extensive experience in office management and customer service, notably at Harrietville Automotive. Excelled in maintaining confidentiality, enhancing operational efficiency, and leading team training at Mt Hotham Ski Company and Hoys Skis. Skilled in QuickBooks and organizational tasks, demonstrating a proven track record of improving customer service and satisfaction in office procedures.
An all rounder with local knowledge and experience in the Ski industry & hospitality sectors.
Overview
22
22
years of professional experience
Work History
Office Manager
Harrietville Automotive
05.2005 - Current
- Part time position over 20 years
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled customer bookings, quotes and inquiries
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly
- Oversaw workshop & office stock orders and inventory activities by ordering and maintaining stock and shipment receiving.
Retail Worker, Office Admin, Ski Hire Technician
Hoys Skis P/L
06.2003 - 09.2016
- Ski Hire technician: Fitting customers for ski/snowboard hire, chain hire & clothing. Training staff.
- Retail assistant: Sales of ski equipment and accessories. Maintaining customer computer information. Retail merchandising. Stocktaking. Setting up shop retail stock.
- Office Admin: Booking of Snow bus tickets, emailing customers for ski equipment bookings, Telephone enquiries and bookings.
Bar Tender, Accomodation Bookings
Harrietville Hotel/Motel
11.2002 - 11.2012
- Responsible service of alcohol
- Distributing drinks & food for customers
- Ordering and maintaining stock
- Maintaining a clean & stocked bar
- Accommodation bookings and enquiries, emailing & phone bookings, processing payments. Updating and maintaining online bookings for Stayz.com, Wotif etc
- (Worked summer months only)
Retail Manager
Mt Hotham Ski Company
05.2007 - 09.2007
- Retail sales
- Retail Merchandising
- Stock control and ordering
- Staff rostering
- Training staff
- Customer Ski Hire
- End of day settling of tills/ computers
Brewery Door Manager
Bright Brewery
10.2006 - 05.2007
- Managing the bar, food beverage & staff
- Staff training
- Rostering
- Food & beverage orders/ stock
- Food and beverage service
Education
Certificate III in Retail Operations
Swinburne University
High School Diploma -
Our Lady of Sion College
Box Hill, VIC01-1993
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Use of Quickbooks accounting
- Data entry
- Billing/ Accounts payable receivable
- Scheduling and calendar management
- Retail, hospitality & ski industry skills and local knowledge & experience
Interests
Timeline
Retail Manager
Mt Hotham Ski Company
05.2007 - 09.2007
Brewery Door Manager
Bright Brewery
10.2006 - 05.2007
Office Manager
Harrietville Automotive
05.2005 - Current
Retail Worker, Office Admin, Ski Hire Technician
Hoys Skis P/L
06.2003 - 09.2016
Bar Tender, Accomodation Bookings
Harrietville Hotel/Motel
11.2002 - 11.2012
Certificate III in Retail Operations
Swinburne University
High School Diploma -
Our Lady of Sion College
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