Fiona Pike
Brisbane,QLD
Summary
Dynamic Senior Executive Assistant with a proven track record and work ethic, excelling in extensive calendar management and stakeholder engagement. I lead teams to deliver exceptional support, ensuring operational efficiency and effective Administration management. My strategic approach fosters collaboration, empowering colleagues to achieve high performance in fast-paced environments. Highly skilled Senior Executive Assistant with vast experience in supporting C-level executives. Strengths include multitasking, problem-solving, and calendar management. Known for improving office efficiency by optimising administrative processes and utilising advanced technical skills to enhance productivity. Proven ability to manage high-stake projects and navigate complex executive schedules effectively.
Overview
17
17
years of professional experience
Work History
Senior Executive Assistant to the Group Managing Director and Chief Executive Officer
SUPER RETAIL GROUP
01.2023 - Current
- As the Senior Executive Assistant, I lead a team of EAs to ensure seamless support for executives and optimal office efficiency
- My role involves overseeing their performance and the daily operations of the team, delegating tasks, and providing guidance to ensure each assistant is empowered to perform at their best
- I focus on fostering a collaborative and productive environment, where each team member is encouraged to utilize their strengths while maintaining a unified approach to supporting the organization’s leadership
- My leadership style is built on clear communication, strategic planning, and a strong commitment to continuous improvement, ensuring that our team consistently meets high standards of performance and adapts to evolving needs
- By combining my leadership skills with a deep understanding of executive support, I ensure that the team delivers exceptional service, allowing executives to focus on high-level priorities
Executive Assistant to the Chief Operations Officer & General Manager, Inflight Experience
VIRGIN AUSTRALIA
Brisbane, QLD
01.2015 - 01.2023
- I played a key role in the daily operations of Virgin Australia, overseeing the office of the Chief Operations Officer and the GM Inflight Experience, managing a large workforce
- My responsibilities included frequent collaboration with the Integrated Operations Centre
- I possess extensive knowledge of various crew group Enterprise Agreements and work rules, including fatigue risk management.
- Throughout my time at Virgin Australia, I navigated through three company restructures and worked under three different CEOs due to the ever-evolving nature of the industry
- I was deeply involved in the company’s entry and exit from voluntary administration, as well as managing the impact of COVID-19
- I also played a crucial role in scaling up our operations to support the growing fleet
- Additionally, I oversee a team of three Operational Personal Assistants, taking a comprehensive office management approach to my role
- The role involves providing comprehensive executive administrative support, including managing multiple calendars across various time zones, organizing meetings, booking rooms, and setting up Teams links
- It also includes handling email management, responding on the Executive's behalf, and coordinating complex domestic and international travel arrangements
- Additionally, the role involves supporting the COO Leadership team and filling in for Personal Assistants when necessary
- It also encompasses the onboarding process for new General Managers, acting as the first point of contact for all administrative and onboarding needs
- The position requires ensuring that all Board papers are uploaded to the Diligent Board portal for Board and Committee meetings, and maintaining access
- Safety and risk issues must be prioritized, while also providing support for and scheduling personal appointments for the Executive, including family commitments
- Furthermore, the role involves knowledge of and approval for Purchase Orders, expense claims, and travel for the entire COO team
- Lastly, it includes managing key stakeholder relationships with CASA, Airservices, the Australian Transport Safety Bureau, and others
- Quickly established working relationships with incoming CEO, Executives and General Managers whilst supporting Executives including being up to date with the operation on the day
- During the period of Voluntary administration, with limited assistants continuing to work, I ensured the full C-suite knew of operational updates
- Always ensuring a high level of confidentiality and sensitivity ensuring I represent my Executive and the brand as first point of contact
- Event coordination including being involved in organising committees for Virgin Australia group parties, divisional Christmas parties and leaderships offsite including managing the daily run sheet of the event
Executive Assistant to the Mayor
MORETON BAY REGIONAL COUNCIL
01.2011 - 01.2015
- The role involves providing executive administrative assistance, including managing the Mayor’s calendar to ensure accuracy for the Public Record
- Responding to all correspondence on the Mayors behalf
- Responsibilities also include organising meetings, booking rooms, and managing event setups
- The position requires handling complex domestic and international travel arrangements, as well as coordinating the Mayor's schedule and speech notes for various events
- Acting as the primary point of contact for all administrative matters is a key aspect of the role
- Additionally, the position ensures that all Committee Meeting papers are uploaded to the Council Meeting Portal and maintains access to the portal
- It also involves managing key stakeholder relationships with the Office of the Premier and Local Government Authorities
Executive Assistant to Councillor Mike Charlton – Division 9 and Deputy Mayor
MORETON BAY REGIONAL COUNCIL
01.2008 - 01.2011
- The main duties of the role include managing the diary, which involves scheduling multiple weekend engagements with local community groups
- It also includes ensuring that Committee Meeting papers are prepared, including any pre-reading materials, and following up on actions before the meetings
- The position requires scheduling personal appointments as needed, along with general office coordination, including taking messages and actioning emails
- Additionally, the role involves managing key stakeholder relationships with various community groups and the Office of the Mayor
Skills
- Extensive multiple Calendar management
- Extensive international and domestic Travel coordination
- Meeting organisation
- Stakeholder engagement
- Office administration
- Document management
- Team leadership
- Risk management
Accomplishments
- Established working relationships with incoming CEO, Executives and General Managers.
- Ensured full C-suite was informed of operational updates during voluntary administration.
- Maintained a high level of confidentiality and sensitivity.
- Coordinated events including Virgin Australia group parties and leadership offsite.
References
Available on Request.
Timeline
Senior Executive Assistant to the Group Managing Director and Chief Executive Officer
SUPER RETAIL GROUP
01.2023 - Current
Executive Assistant to the Chief Operations Officer & General Manager, Inflight Experience
VIRGIN AUSTRALIA
01.2015 - 01.2023
Executive Assistant to the Mayor
MORETON BAY REGIONAL COUNCIL
01.2011 - 01.2015
Executive Assistant to Councillor Mike Charlton – Division 9 and Deputy Mayor
MORETON BAY REGIONAL COUNCIL
01.2008 - 01.2011
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