Fiona Pole
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Passionate about equity, diversity and inclusion in the workplace. Documented strengths in building and maintaining relationships with a diverse range of stakeholders.
Overview
13
13
years of professional experience
Work History
Acting Site Manager
Vantage Fuels - Bowser Bean Kyneton
10.2023 - Current
- Complete store operational requirements,
- Tracking work results and analysing/following up where necessary,
- Maintain staff satisfaction and results by coaching, counselling and disciplining employees; planning, monitoring and appraising job results,
- Achieve the objectives of management budgets, with discretion to amend in consultation with company management; scheduling expenditures; analysing variances; initiating corrective actions,
- Identify current and future customer requirements by establishing rapport with potential and existing customers and other persons in a position to understand service requirements,
- Create and maintain merchandising displays to enhance sales,
- Maintain the stability and reputation of the store and company by complying with legal requirements,
- Determine marketing strategies by reviewing sales records in liaison with company management,
- Maintain efficient and successful operations by initiating, co-ordination and enforcing programmes, operational and staffing policies and procedures,
- Contribute to team effort by working in all facets of site operation,
- Establish and maintain a rapport with existing and potential suppliers to achieve maximum discounts and benefits,
- Complete daily, weekly and monthly reports,
- Lead the team by example and ensure company standards are maintained
Assistant Manager
Vantage Fuels - Bowser Bean Kyneton
06.2023 - 10.2023
- Completion of administration tasks to submit to head office as required,
- Supervise staff,
- Assist with staff conflict resolution, staff training and staff recruitment,
- Assist with the drawing up of rosters
- Observing and adhering to health and safety procedures and company policies,
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Work as part of a team, Observe and enforce quality control measures,
- Site Manager duties in the absence of the appointed Site Manager
Customer Service Representative (Casual)
Vantage Fuels - Bowser Bean Kyneton
06.2023 - 06.2023
- Advise and assist customers in a courteous and professional manner with product and service requirements,
- Use of the point-of-sale computer equipment, Follow general instructions from management, Site opening and site closing procedures,
- Observing and adhering to health and safety procedures and policies,
- Capable of implementing emergency procedures and using emergency equipment
- Ability to work as part of a team,
- Observe and enforce quality control measures,
- Conduct all work in accordance with the training provided and adhering to company policies and procedures,
- Multi-task,
- Ability to keep calm and work well under pressure,
- Display knowledge of the range of products and services offered by the business,
- Competent in the use of computers,
- Team player, working cohesively with fellow work colleagues,
- Prioritize tasks to ensure all jobs are completed in a satisfactory and timely manner
Operations Manager
MCM (Melbourne City Mission)
06.2022 - 04.2023
- Responsible for ensuring satisfactory program performance against targets, reporting, contracts and quality compliance,
- Provide leadership and expert advice to employees
- Contribute to the development, implementation and monitoring of practice innovation,
- Drive a positive workplace culture that ensure employees are productive and can actively contribute to reach common goals,
- Ensuring all employees receive high quality leadership, coaching, supervision and performance appraisals,
- Manage monthly budgets, expenditure and financial responsibilities
- Actively participate and initiate quality activities and special projects as required,
- Work with, develop and maintain relationships with external services and key stakeholders,
- Participate in presentations and public speaking,
- Participate in, and facilitate, meetings, debriefing, supervision, training, and forums,
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Team Leader – Intensive Support
MCM (Melbourne City Mission)
04.2022 - 06.2022
- Responsible for overseeing the provision of best practice, solution focused responses,
- Maintain a can-do solution focused attitude,
- Build and encourage strong relationships with service providers,
- Develop and enhance the skills and knowledge of staff, including identification of appropriate training needs,
- Provide high quality support, formal supervision and debriefing to staff,
- Continually develop, maintain and role model a positive workplace culture,
- In collaboration with the Operations Manager, create and maintain a continuous recruitment plan that ensures the ‘best-of-the-best' staff are employed,
- Ensure service specific guidelines and funding agreements are adhered to and compliance is achieved,
- In conjunction with the Operations Manager, monitor review and analyse budgets and operational functions,
- Complete regular reporting, information and data collection,
- Drive quality improvement activities and update procedures, as required,
- Participate in, and facilitate, meetings, debriefing, supervision, training, and forums,
Acting Team Leader – Young Adults Outreach Support Services (YAOSS)
VincentCare
02.2022 - 04.2022
- Responsible for leading a team of staff on a day to day basis
- Provide effective staff management & active leadership in the implementation of operational service plans into effective program performance outcomes,
- Develop and manage cooperative partnerships,
- Maintain budgetary requirements of allocated funds
- Conduct supervision with all staff
- Member of the Reconciliation Action Plan (RAP) working group
Young Adults Case Manager – LGBTI
VincentCare
12.2017 - 02.2022
- Adhere to case management principles that enables young people to identify and address their own needs in a manner that will provide them the opportunity to maximise their potential,
- Recognise the needs of people from diverse backgrounds,
- Act as an advocate and mediator with other relevant services and professionals,
- Collaborate with other services, both internal and external as required,
- Develop knowledge of, build positive links with relevant services,
- Actively engage with Culturally appropriate Support Services to assist in achieving the best outcomes,
- Coordinate the LGBTI Northern Network,
- Coordinate the improvement of service provision to all LGBTI clients across the Northern Community Hub,
- Member and Participant in the in Gender and Sexuality Working Group,
- Contributed towards the Rainbow Tick Accreditation process at VincentCare
- Presentations to external organisations regarding LGBTIQ+ issues and the Rainbow Tick Accreditation and its importance,
- Invitations from external organisations to help make their space more LGBTIQ+ inclusive and friendly
Community Rehabilitation Support Worker
Neami National
09.2014 - 12.2017
- Provide direct support and engage and develop trusting and professional relationships,
- Plan, facilitate and evaluate group rehabilitation programs,
- Work within a holistic framework
- Use a team approach to support work,
- Actively participate in reflective practice through team meetings, decision-making processes, service planning session, supervision and staff development activities,
- Assist the team to further develop best practice, review and develop policies, and project submissions,
- Work with community partners,
- Maintain records and resources,
- Collect, collate and maintain data
Acting Supervisor - (Various Occasions)
DHHS - Youth Justice Custodial Services
12.2012 - 09.2014
- Provide day-to-day management of a youth justice custodial unit, and provide direction and supervision of staff, clients and activities during the shift, including shift handovers and reporting to line managers,
- Ensure that an appropriate standard of care, supervision, safety and support of clients is provided,
- Provide leadership and positive role modelling for staff in managing clients displaying challenging and difficult behaviour in a professional and supportive way,
- Maintain information and reporting systems as required by legislation and DHHS Policy and practice standards,
- Ensure staff provide and maintain a safe and secure environment in the unit and across the centre,
- Provide a range of verbal and written reports; maintain prescribed registers and client records,
- Provide an environment sensitive to issues of confidentiality, gender, race, cultural background, disability, age and sexuality in dealing with clients, their families and other service,
- Effectively manage and provide leadership to a team of employees by: leading and supporting individuals to achieve their potential and contribution to organisational goals and outcomes, modelling behaviours integral to good people management and departmental values,
- Keep accurate and complete records of work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements
Youth Justice Worker
DHHS - Youth Justice Custodial Services
06.2011 - 09.2014
- Provide care, supervision, safety and support for young people, sentenced or on remand,
- Provide positive role modelling for clients displaying challenging and difficult behaviour,
- Liaise with other units, centres, agencies and community groups on a range of issues relating to clients,
- Encourage and maintain family contact and involvement with the clients of the unit,
- Maintain a safe and secure environment in the unit,
- Maintain accurate case notes, Provide an environment sensitive to issues of confidentiality, gender, race, cultural background, disability, age and sexuality in dealing with clients, their families and other service
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analysed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Certificate IV - Youth Work
Box Hill Institute of TAFE
Melbourne, VICSkills
- Stakeholder Collaboration and Engagement
- Inclusive Leadership
- Empathy and Compassion
- Creative Thinking
- Teamwork and Collaboration
- Coaching and Mentoring
- Team Building
- Emotional Intelligence
- Relationship Building
- Flexibility and Adaptability
- Friendly and Positive attitude
- Advocacy
Additional Information
- Food Safety Supervision
- Healing Orientated Practice
- Child Safety Standards
- Supervision Training
- Introduction to Supervision
- MARAM Comprehensive Risk
- Assessment and Management Module
- Violence Against Women and Mental Health
- Outcomes Star Training
- Panellist on the ‘Young Queer and Homeless – delivering best practice homelessness services’ session at the CHP Victorian Homelessness Conference 2019
- Awarded the Inclusive Practice Award – 2018 (VincentCare)
- Member of the Gender Equality Working Group – Moreland Council
- Facilitator and Chair of the LGBTIQ+ Northern Network
- Member of the Gender & Sexuality Working Group – VincentCare
- Member of the Rainbow Accreditation Working Group – VincentCare
- Member of the Midsumma Planning Committee - VincentCare
- Learning Matrix Review Working Party
- Member of the Queer FV Network
- Vicarious Trauma and Critical Incidents – Caranchie
- AOD use within LGBTI Communities – Thorne Harbour Health
- Complex Trauma: Transgender & Gender Diversity (Adults) – Dragan Zan Wright
- Complex Trauma: Transgender & Gender Diversity (Children & Adolescents) – Dragan Zan Wright
- LGBTI Aged Care Inclusive Training – Transgender Victoria
- Case Note Documentation and Professional Writing
- LGBTIQ+ Inclusion in the Workplace
- Member of Reconciliation Action Plan (RAP)
- Aboriginal and Torres Strait Islander Cultural Awareness Workshop
- Collaborative Recovery Model (CRM)
- Applied Suicide Intervention Skills (ASIST)
- Motivational Interviewing (MI)
- Optimal Health Program (OHP) Facilitator
- Reasons for Use Facilitator
- Crisis Intervention
- Working with Complexity and Risk
- Trans & Gender Diverse Youth Inclusive Practice (Zoe Belle Gender Collective)
- Living LGBTI Training (GLHV)
- Neami LGBTIQ Working Group
- LGBTIQ Portfolio Holder (Neami)
- Member of the Midsumma Planning Committee – Neami
Timeline
Acting Site Manager
Vantage Fuels - Bowser Bean Kyneton
10.2023 - Current
Assistant Manager
Vantage Fuels - Bowser Bean Kyneton
06.2023 - 10.2023
Customer Service Representative (Casual)
Vantage Fuels - Bowser Bean Kyneton
06.2023 - 06.2023
Operations Manager
MCM (Melbourne City Mission)
06.2022 - 04.2023
Team Leader – Intensive Support
MCM (Melbourne City Mission)
04.2022 - 06.2022
Acting Team Leader – Young Adults Outreach Support Services (YAOSS)
VincentCare
02.2022 - 04.2022
Young Adults Case Manager – LGBTI
VincentCare
12.2017 - 02.2022
Community Rehabilitation Support Worker
Neami National
09.2014 - 12.2017
Acting Supervisor - (Various Occasions)
DHHS - Youth Justice Custodial Services
12.2012 - 09.2014
Youth Justice Worker
DHHS - Youth Justice Custodial Services
06.2011 - 09.2014
Certificate IV - Youth Work
Box Hill Institute of TAFE