Fiona Pow
Summary
Focused Team Leader skilled in delivering caring and compassionate support to people with disabilities and mental health challenges. Well-versed in leading both one-on-one support and group education sessions to improve client well-being and coping skills development. Enjoys training and mentoring workers to achieve overall team success and creating a dynamic, positive workplace culture.
Overview
17
17
years of professional experience
Work History
Team Leader - Day Program
Johnny H
07.2023 - Current
- Lead a team of support workers and day program participants through the transition from Skipper Care to Johnny H
- Develop and facilitate a day program for a group of adults with intellectual disabilities, that encompasses capacity building skills and developing social confidence
- Manage conflict resolution among participants, fostering a positive learning environment
- Address and manage behaviours of concern by teaching and encouraging distress tolerance and emotional self-regulating skills
- Oversee the daily running of a Supported Independent Living home and it's resident
Senior Disability Support Worker
Skipper Care
04.2022 - 07.2023
- Provided assistance in daily living activities
- Developed strong interpersonal relationships with clients and families, earning their trust and respect through consistent empathy and understanding
- Assisted clients in reaching personal goals through targeted skill-building activities
- Oversee the running of a Life Skills day program for young adults with disabilities
Mental Health Peer Educator
ACT Recovery College
06.2019 - 07.2021
- Co-developing mental health educational courses
- Facilitating and delivering courses to the community
- Giving a lived-experience perspective to students
- Monitoring the wellbeing and providing support to students
Senior Disability Support Worker
Hartley Lifecare
05.2015 - 10.2018
- Provide residential support for people living with disability
- Assisting with personal care and hygiene
- Provide supervision of clients medications and additional support as required, such as PEG feeding, rectal medication and BGL testing
- Support clients in the community to achieve their NDIS goals
- Promote empowerment and right of choice within the community
Dog Groomer / Sales Associate
PetStock
05.2014 - 04.2022
- Providing dog grooming including breed specific clips, de-shedding and blow drying
- Training and mentoring new trainee groomers
- Managing the grooming salon
- Welcoming customers and providing personalised customer service and education
- Maintaining brand and product knowledge
Maritime Warfare Officer
Royal Australian Navy
01.2009 - 03.2013
- Provided leadership and mentoring
- Oversaw the management of sailors welfare and well-being
- Provided individual complex case mentoring and monitoring
- Prepared confidential briefing reports for presentation to command
- Managed the internal and external running of community service events and fundraising at the Australian Defence Force Academy
Pastoral Care Worker
The Canberra Hospital
06.2010 - 09.2012
- Visiting and providing pastoral support to patients at the Canberra Hospital
- Caring for the patients personal and spiritual wellbeing
- Providing a compassionate ear for patients and staff
Child Sponsorship Coordinator
World Vision
11.2007 - 01.2009
- Engage closely with the general public about World Vision's programs
- Manage the running of Child Sponsorship displays
- Provide guidance, leadership and management for volunteers
Volunteer Youth Leader
Girl Guides Australia
06.2013 - Current
- Girl Guides mission is to empower girls and young women to be confident, self-respecting, responsible community members
- Provide non-formal education to girls and young women enabling them to discover their potential as leaders of their world
- Develop and run a youth program
- Be a positive role model, influence and resource to girls
Education
Certificate IV - Mental Health
Australian Academy of Media
Canberra, ACT10.2024
Bachelor of Science - Geography
University of New South Wales
Canberra, ACT06.2014
Certificate - Clinical Pastoral Counseling
College of Clinical Pastoral Education
Certificate III - Business (Frontline Management)
Kangan Institute
Melbourne, VIC01.2008
Skills
- Coaching and Mentoring
- Team Building and Leadership
- Incident Management
- Psychoeducation
- De-Escalation Techniques
- Client Engagement
- Effective Communication
- Collaborative mindset
- Strong Attention to Detail
- Proven patience and self-discipline
Attributes
- Exceptionally organised
- Strong attention to detail
- Excellent interpersonal skills
- Proven patience and self-discipline
- Fast learner
- Compassionate and caring team player
- Ability to work well independently and as a team
Availability
Available on request
References
Available on request
Timeline
Team Leader - Day Program
Johnny H
07.2023 - Current
Senior Disability Support Worker
Skipper Care
04.2022 - 07.2023
Mental Health Peer Educator
ACT Recovery College
06.2019 - 07.2021
Senior Disability Support Worker
Hartley Lifecare
05.2015 - 10.2018
Dog Groomer / Sales Associate
PetStock
05.2014 - 04.2022
Volunteer Youth Leader
Girl Guides Australia
06.2013 - Current
Pastoral Care Worker
The Canberra Hospital
06.2010 - 09.2012
Maritime Warfare Officer
Royal Australian Navy
01.2009 - 03.2013
Child Sponsorship Coordinator
World Vision
11.2007 - 01.2009
Certificate IV - Mental Health
Australian Academy of Media
Bachelor of Science - Geography
University of New South Wales
Certificate - Clinical Pastoral Counseling
College of Clinical Pastoral Education
Certificate III - Business (Frontline Management)
Kangan Institute
Similar Profiles
Helen RobertsonHelen Robertson
Support Worker at Johnny HSupport Worker at Johnny H
Stareisha McMillanStareisha McMillan
Personal Care Assistant at Johnny JohnnyPersonal Care Assistant at Johnny Johnny
Leah GrantLeah Grant
Server at Johnny Rockets RestaurantServer at Johnny Rockets Restaurant