Carlton Chikono
Parkville,VIC
Summary
Performance-driven and hardworking with stellar record of accomplishment in connecting to customers and understanding engineering design. Proactive, well organised and successful at meeting and exceeding targets with strategic approaches. Flexible and outgoing team player commended for demonstrating honesty,integrity,with customers,team members and supervisors.
Overview
11
11
years of professional experience
Work History
Senior Infrastructure Engineer
Exxon Mobil
02.2022 - 01.2024
- Reduced downtime and increased system reliability through proactive monitoring and maintenance of critical infrastructure components.
- Managed the successful integration of acquired companies'' IT systems, ensuring seamless transition for end-users and minimal disruption to business operations.
- Evaluated emerging technologies to determine potential benefits, risks, and impacts on current infrastructure environments.
- Streamlined data center operations by consolidating servers and optimizing storage solutions.
Data Center Technician
Equinx Sydney
01.2021 - 01.2022
- Installed, tested and commissioned fibre optic and copper infrastructure
- Decommissioned ICT equipment
- Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
- Mentored junior staff members providing valuable technical knowledge-sharing opportunities that fostered a supportive work culture within the team.
- Liaised with company clients and ensured high quality customer services
- Assisted with performing infrastructure readiness tests.
Customer Service Coordinator
TNT Express
06.2017 - 06.2020
- Liaising with Warehouse Distribution staff to communicate delivery expectations.
- Acted as initial contact in addressing customer concerns.
- Collaborated with cross-functional departments to resolve customer concerns and achieve project objectives
- Assisted in the recruitment process for new team members, conducting interviews and assessing candidate qualifications.
- Organised special arrangements for frights to be moved within crucial timeframes
- Managed high-volume inbound calls, ensuring prompt assistance and top-notch service.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Mentored team members in mastering customer service techniques to consistently exceed objects.
- Trained all new staff on effective service and operational strategies to maximise performance
- Coordinated activities with other departements ensure quality customer service
- Explained charges, fees, terms of sales, and service agreements to over [Number] customers daily.
- Recommended and upsold new products, resulting in [Number]% increase in revenue.
IT Technician
Greenbox Asset Management
05.2013 - 05.2017
- Oversaw installation of hardware and software for government agencies and independent firms
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Communicated effectively with Customer Service and Internal Team
- Installed SOE builds for desktops,laptops and mobile devises and assert management for EOL devices
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
Education
MBA - Entrepreneurship Management
Australian Institute of Business
Adelaide, SA02.2023
Graduate Certificate - Business Management
Australian Institute of Business
Adelaide, SA02.2022
Bachelor of Arts - Information Communications Technology
Western Sydney University
Sydney, NSW04.2016
Skills
- Operating System Administration
- Cloud Infrastructure Management
- Continuous Integration and Deployment
- Storage Area Networks
- High Availability Clustering
- Containerization Solutions
- Infrastructure Scalability Strategies
Timeline
Senior Infrastructure Engineer
Exxon Mobil
02.2022 - 01.2024
Data Center Technician
Equinx Sydney
01.2021 - 01.2022
Customer Service Coordinator
TNT Express
06.2017 - 06.2020
IT Technician
Greenbox Asset Management
05.2013 - 05.2017
MBA - Entrepreneurship Management
Australian Institute of Business
Graduate Certificate - Business Management
Australian Institute of Business
Bachelor of Arts - Information Communications Technology
Western Sydney University
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