Summary
Overview
Work History
Education
Skills
Reference Check contacts
Timeline
BusinessDevelopmentManager

Fiona Rault

Mount Eliza,VIC

Summary

Customer-focused multi-site Business Manager offering diverse experience in customer service, business management and project coordination.

Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Ethical and responsible, understands and adheres to Standards of Business Conduct always.


Very Self-motivated and proactive, taking the initiative to pre-empt problems.

Communicates effectively, clearly and honestly with the ability to confidently have challenging conversations.


Able to adjust communication style to constructively have conversations, challenge thinking and create insights

Great at building strong interpersonal relationships.

Able to adapt approach and consult at broader business levels.

Overview

40
40
years of professional experience

Work History

Business Manager

McDonald's Restaurants - Multi-site
07.2012 - 12.2022
  • Successfully managed and operated 6 stores. Opening up two brand new sites throughout the build to open stage. ( Peninsula Link Southbound & Peninsula Link Northbound ).
  • Actively protect McDonald's Brand by ensuring critical McDonald's standards were met for QSC,people minimums,workplace safety practices and sanitation standards were maintained.


  • Take action as required to identify and rectify any matters that may have impacted on the integrity of the brand.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Make recommendations to assist in building a business that optimises market potential.
  • Assist in creating insights or new ways of looking at the business to drive success.
  • Maintain a thorough understanding of Workplace Health and Safety responsibilities and procedures with the Owner to ensure they are enforced at all times.
  • Actively work with the Owner to diagnose and provide recommendations to improve the results of the restaurants and create long-term restaurant objectives.
  • Proactively maintain a strong understanding of new platforms,products and initiatives to ensure a successful implementation.
  • To ensure there were active and relevant local Marketing plans for each restaurant in place.
  • Oversaw office operations for organisation by processing vital documentation,record keeping in order to maintain full compliance in all administration areas.
  • Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Hired exceptional staff to maximise productivity and deliver on the expected standards and sales growth.

Business Owner/Operator

Leading Edge Telecoms
07.2005 - 10.2012
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as principal stakeholder over organization's complete operations.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Input income and expense details into database to track business finances and address variances.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Store Manager

Telstra Shop
02.2001 - 09.2003
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximised sales and minimised shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Rotated stock to achieve optimum appeal and minimise shrinkage.
  • Minimised on-site cash with frequent deposits and high accuracy in predicting operations.

Business Manager

McDonald's Restaurants
03.1989 - 01.2001
  • Successfully managed and operated 4 stores. Opening up two brand new sites throughout the build to open stage. ( Hastings McDonald's & Towerhill McDonald's )
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
  • Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Kept operations in compliance with federal and state laws, industry regulations and requirements.
  • Built relationships with customers and community to establish long-term business growth.
  • Organized promotional events and interacted with community to increase sales volume.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Implemented systems and procedures to increase sales.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Retail Assistant

Milkbar / Cafe
09.1981 - 02.1989
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

First Aid Certificate -

First Aid
Completed With LivCor
10.2021

Fire Training Certificate -

Fire Training
Competed With Prepare To Act
02.2021

Food Handlers / Supervision Certificate -

Food Safety Supervision
Completed With RTO
03.2019

Associate Diploma - Early Childhood Education

University of Melbourne
Melbourne, VIC
10.1989

High School Diploma -

Padua College
Mornington, VIC
11.1985

Skills

  • Business Leadership
  • Customer Relationship Management
  • Supplier / Contractor Monitoring
  • Staff management / Recruiting and Hiring
  • Store management development and oversight
  • Policy Development and Enforcement

Reference Check contacts

Tony Kitto - Owner operator of McDonald's

Mobile : 0417366877


Lana Massoud - Restaurant manager of McDonald's

Mobile: 0438226060


Tiarna McWilliams - Restaurant manager of McDonald's

Mobile: 0466453382


Isabelle Worthy - Telstra Shop Owner

Mobile: 0409964192

Timeline

Business Manager

McDonald's Restaurants - Multi-site
07.2012 - 12.2022

Business Owner/Operator

Leading Edge Telecoms
07.2005 - 10.2012

Store Manager

Telstra Shop
02.2001 - 09.2003

Business Manager

McDonald's Restaurants
03.1989 - 01.2001

Retail Assistant

Milkbar / Cafe
09.1981 - 02.1989

First Aid Certificate -

First Aid

Fire Training Certificate -

Fire Training

Food Handlers / Supervision Certificate -

Food Safety Supervision

Associate Diploma - Early Childhood Education

University of Melbourne

High School Diploma -

Padua College

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