Fiona Ritchie
GULMARRAD,NSW
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Dependable professional with strong organizational and communication skills. Experienced in training development and safety compliance, ensuring high standards in cleaning operations and team performance.
Overview
25
25
years of professional experience
Work History
Hotel Services/Wardsperson
Uniting Yamba
Yamba, NSW
07.2023 - Current
- Managed inventory and supplies to ensure timely availability of materials.
- Trained new employees on cleaning protocols and safety procedures.
- Coordinated cleaning schedules to optimize workforce efficiency and coverage.
- Resolved staff conflicts and maintained a positive working environment.
- Developed training materials to enhance team performance and knowledge.
- Communicated with management regarding staffing needs and resource allocation.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Provided guidance and support to team members when needed or requested.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuous education and advanced training.
- Contributed innovative ideas to enhance team performance and outcomes.
- Promptly identified customer needs to provide efficient solutions.
- Exceeded customer satisfaction by implementing creative problem-solving techniques.
- Collaborated with diverse coworkers to achieve collective goals and resolve product-related issues.
- Fostered a productive workplace environment through effective teamwork.
- Updated and maintained databases to ensure current and accurate information.
- Supervised cleaning staff to ensure compliance with company standards.
NDIS
Private
GULMARRAD
08.2022 - 07.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Implementation of design and craft-focused ideas for individual clients.
Property Manager
LJ Hooker
Alstonville, NSW
09.2021 - 06.2022
- Collected monthly assessments, rental fees, deposits and payments.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Built relationships with service vendors and submitted associated billing statements.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Facilitated tenant paperwork processing and verification.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Business Owner
Fiona's Fashions
Inverell, NSW
07.2000 - 05.2021
- Planned special events such as grand openings or seasonal promotions.
- Monitored store performance, analyzed sales data, and identified areas for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created weekly, monthly, quarterly business plans that outlined short-term goals.
- Created successful plans to maximize profits and reduce loss.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided top quality control and eliminated downtime to maximize revenue.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries via phone, email, and chat.
Skills
- Organizational skills
- Dependable and responsible
- Inventory management
- Event planning
- Problem solving
- Communication skills
- Time management
- Cleaning protocols
- Training development
- Safety compliance
- Excellent communication
References
References available upon request.
Timeline
Hotel Services/Wardsperson
Uniting Yamba
07.2023 - Current
NDIS
Private
08.2022 - 07.2023
Property Manager
LJ Hooker
09.2021 - 06.2022
Business Owner
Fiona's Fashions
07.2000 - 05.2021