Fiona Ross

• Established welcoming atmosphere by greeting each guest warmly.
• Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
• Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
• Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
• Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
• Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
• Streamlined front of house operations by implementing effective organization and communication strategies with team members.
• Processed customer payments and balanced cash drawers.

• Maintained comprehensive records of customer preferences, enabling tailored wine recommendations that increased member satisfaction.
• Developed comprehensive training programs for staff, resulting in improved product knowledge and exceptional customer service.
• Managed daily financial transactions accurately while adhering to established budget guidelines.
• Organized successful wine tasting events, driving member engagement and fostering a sense of community within the Wine Club.
• Increased overall Wine Club revenue by streamlining operations and implementing cost-saving measures.
• Enhanced customer satisfaction by providing personalized wine club experiences and attentive service.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

• Database management