Summary
Overview
Work History
Education
Skills
Further Education
Professional Referees
Contact Details
Secondary Education
Timeline
Generic
Fiona RUDKIN

Fiona RUDKIN

Kardinya,W.A.

Summary

Fiona has over 25 years experience in Corporate Management having owned a Childcare Centre before moving in to a consulting role in the Early Years sector. Following this role Fiona was the Manager of a Disability Employment Agency which allowed her to focus on her passion for training and developing staff.

Having lived overseas in Phuket for 5 years, Fiona consulted for a training organisation and ran her own successful tutoring classes for Thai speaking nationals.

Fiona has 6 year Medical Administration experience and was the Office Supervisor of our fast growing and extremely busy clinic at Capital Radiology East Fremantle.

Overview

29
29
years of professional experience

Work History

Centre Manager

Insight Early Learning
03.2023 - Current
  • Nominated Supervisor responsible for daily compliance within a 125 place service with approximately 56 staff
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Site Manager - East Fremantle clinic

Capital Radiology
01.2018 - Current
  • Site Manager responsible for compliant operations within a Radiology clinic

  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with clients through consistent communication with prompt resolution of concerns or issues.
  • Responsible for recruitment and onboarding of reception team.
  • Oversaw all daily office operations and equipment maintenance.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Maintained records and logs of work performed and materials and equipment used.
  • Coordinated training programs for employees ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
  • Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
  • Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
  • Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
  • Oversaw budget management, consistently delivering projects within allocated financial resources.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established team priorities, maintained schedules and monitored performance.

Stay at home parent

01.2016 - 01.2017
  • Supporting my daughter with elite level gymnastics

Casual Educator and mentor

Pachamama Early Education and Childcare
03.2016 - 08.2016
  • Guiding and mentoring role in a consulting capacity.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Established strong relationships with parents through regular communication, fostering a supportive network for the child's success.
  • Implemented management techniques that fostered a positive and inclusive learning environment.
  • Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the community.
  • Facilitated child-led, inquiry-based activities in to enhance learning experiences.
  • Trained and supervised educators to apply best practices and comply with procedure and practice.
  • Led professional development sessions for fellow educators contributing to a culture of ongoing improvement.
  • Roll out exploring of concepts with engaging, learning-focused activities.
  • Fostered curiosity and interest through creative hands-on activities.

Childcare Finance & Debt Officer

YMCA Perth
07.2015 - 09.2015
  • 3 month contract

Early Years Support Officer

YMCA WA
02.2015 - 06.2015
  • 6 month contract

Corporate Services Training and Safety Manager

Forrest Personnel
01.2012 - 01.2014
  • Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
  • Conducted thorough accident investigations to identify root causes and prevent future occurrences.
  • Developed and implemented safety programs.
  • Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
  • Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
  • Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
  • Developed and executed training programs for employees, improving overall safety awareness and compliance.
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
  • Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
  • Championed a positive safety culture by promoting employee involvement in health and safety initiatives.
  • Leveraged OSHA standards as a basis for developing effective safety protocols tailored to organizational needs.
  • Established emergency response plans, ensuring preparedness in the event of a crisis or disaster.
  • Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
  • Consistently achieved high levels of employee engagement in safety meetings, fostering an environment focused on continuous improvement.
  • Streamlined incident reporting processes for accurate documentation and data-driven decision making.
  • Managed relationships with regulatory agencies while maintaining open lines of communication for inspections and compliance reviews.
  • Coordinated facility inspections with external auditors to ensure adherence to industry best practices and regulatory requirements.
  • Investigated incidents, determining root causes and implementing corrective actions.
  • Monitored workplace activities to determine compliance with safety regulations and standards.

Site Manager

Forrest Personnel
01.2008 - 01.2012
  • Manager of a Disability Employment Agency for people with illness, injury and disability
  • Achieving DES star rating and compliant outcomes via external Auditing.
  • Liaised with stakeholders to achieve sustainable Employment.
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Responsible for recruitment, onboarding and performance management.
  • Oversaw budget management, consistently delivering projects within allocated financial resources.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Collaborated with stakeholders to develop comprehensive project plans outlining goals, timelines, and deliverables.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.

Market Retail – Self employed

Self Employed Services
01.2005 - 01.2007

Owned and Operated 2 market shops in Patong Beach, Phuket.

English as a Second Language (ESL) Training Program Assessor and Facilitator

TEXT–AND–TALK Language Academy
01.2005 - 01.2007

Consultancy role training and guiding TEFL teachers in Phuket, Thailand for a private language school.

Corporate Management Field Consultant & Child Care Manager

Peppercorn Management Group
01.2003 - 01.2004

Responsible for 28 childcare services covering all aspects of compliant daily operations within regional and metro WA

Co Owner, Licensee and Joint Director

Bunbury Child Care Centre
01.1998 - 01.2003

Owned and Operated a successful childcare service.


All aspects of an exceeding service were developed and maintained through embedded practice, learning programs that were compliant and child focused, safety driven, and committed to best practice.


Emphasis on training the highest quality educators.


Exceptional stakeholder relationships with a community focus.


I was offered a consultant role with the company that bought my service due to the skills set demonstrated in achieving a 5 page waiting list for care.

Medical Imaging Receptionist, Admissions and ED Clerk

Bunbury Regional Hospital
01.1995 - 01.1997

Education

TEFL Certificate - Teaching English As A Second Language (ESL)

Text And Talk Academy
Phuket Thailand

Teacher Assistant Certificate - Teacher Assistant

Edith Cowan University
Bunbury, WA

Audit Training Certificate - Auditing

EQUAL Training Group
Perth, WA

Cert IV - Disability Studies

Work Savvy
Bunbury, WA

Associate Diploma Of Social Science - Early Childhood Education

South West Regional College of TAFE
Bunbury

Cert IV - Frontline Management

Work Savvy
Bunbury, WA

Skills

  • Owned and Operated a Child Care Service
  • Owned international businesses in Thailand
  • Demonstrated competency in Child Care Consultancy
  • Experienced Nominated Supervisor within an Early Learning Centre
  • Skilled manager of multiple DES employment agencies
  • TEFL consultancy
  • Radiology clinic management
  • Established Corporate Management Skills
  • Trained in areas of Workplace Health and Safety
  • Working knowledge of HR practices
  • Trained in Conflict resolution and Problem solving skills
  • Skilled in Auditing and Compliance functions and systems
  • Maintain and enhancement of best practices
  • Development and implementation of staff induction systems including monitoring probationary periods
  • Design and implementation of JDF’s
  • Design and implement staff appraisals including Career Development Plans, Professional development and KPI’s
  • Monitoring of staff interpersonal skills
  • Demonstrated skills in identifying training gaps, up skilling and RPL
  • Experienced trainer and assessor for English as a Second language
  • Ability to read the room and guide, mentor and redirect
  • Proven time management skills
  • Trained in internal and external grievance procedures including No Triangles mindset
  • Demonstrated leadership and motivational qualities
  • Confident performing HR practices
  • Skilled in interviewing and staff selection processes
  • Proven administration skills in an Early Learning setting, DES, Medical reception
  • Professional rapport with Radiologists, General Practitioners, Allied Health professionals, varied hospital personnel, and patients/clientele
  • Proven administration skills in small and large business settings
  • Experienced in use of internal and government platforms
  • Knowledge of NQF EYLF
  • Record keeping skills
  • Debt recovery and management
  • Preparation and maintenance of accounts
  • Compliance driven
  • Compliant staff rostering
  • Manage staff annual leave planner
  • Proven communication and interpersonal skills both written and orally
  • Ability to work as a team member and autonomously
  • Role model professionalism to others
  • Strong organization skills
  • Maintenance of attendance records
  • Facilitated internal and external workshops to small and large teams
  • Liaise with other learning institutions and Stakeholders
  • Share knowledge with a variety of community organizations, departments and resource centre’s
  • Incorporation of multiculturalism, and non bias into the everyday environment
  • Disability and special needs inclusion focused
  • Working knowledge of fee assistance schemes
  • Payroll, manage petty cash and work within set budgets
  • Manage stock inventory
  • Implementation of staff meetings and distribution of meeting minutes
  • Organize fundraising events
  • Organize and participate in excursions and extra curricula activities
  • Prepare newsletters, memos and updates
  • Develop and maintain team spirit and self esteem
  • Ability to handle large call volumes and accurately book appointments
  • Working knowledge of Medicare procedures, rebates and compliance
  • Self driven with a personal desire to achieve
  • Demonstrate flexibility and ability to adapt where required
  • Provision of support and guidance to team members
  • Ability to smile whilst doing many tasks with a can do attitude

Further Education

  • 2014, Cert IV Frontline Management, Work Savvy Training Group
  • 2013, Cert IV Employment Services (Disability Focused), Work Savvy Training Group
  • 2013, Safety and Health Representative training, Combined Team Services Training Group Bunbury
  • 2010, TAA Cert IV Training and Assessment, RTO Solutions
  • 2009, Audit training, EQUAL training
  • TEFL Teacher Training Course, TEXT–AND–TALK Language Academy, Phuket Thailand
  • 1998, Associate Diploma of Children’s Services, South West Regional College of TAFE, Bunbury Campus
  • 1994, Teacher Assistant Certificate Course, Edith Cowan UniversityBunbury Campus

Professional Referees

  • John Lysaught, CEO Advance Housing, Former CEO Forrest Personnel, 0419 717 187
  • Penny Crittall, Bridging the Gap, Manager Training and Service Development, Former HR Manager Forrest Personnel, 0448 808 408
  • Nicola Hofler, Disability Advocate Sexual Health Quarters, 0433 724 188
  • Deb Balfour, Capital Radiology Site Manager - Booragoon, 0449 703 383

Contact Details

0417 962 333, fionarudkin@yahoo.com

Secondary Education

Bunbury Senior High School, Year 10 Achievement Certificate

Timeline

Centre Manager

Insight Early Learning
03.2023 - Current

Site Manager - East Fremantle clinic

Capital Radiology
01.2018 - Current

Casual Educator and mentor

Pachamama Early Education and Childcare
03.2016 - 08.2016

Stay at home parent

01.2016 - 01.2017

Childcare Finance & Debt Officer

YMCA Perth
07.2015 - 09.2015

Early Years Support Officer

YMCA WA
02.2015 - 06.2015

Corporate Services Training and Safety Manager

Forrest Personnel
01.2012 - 01.2014

Site Manager

Forrest Personnel
01.2008 - 01.2012

Market Retail – Self employed

Self Employed Services
01.2005 - 01.2007

English as a Second Language (ESL) Training Program Assessor and Facilitator

TEXT–AND–TALK Language Academy
01.2005 - 01.2007

Corporate Management Field Consultant & Child Care Manager

Peppercorn Management Group
01.2003 - 01.2004

Co Owner, Licensee and Joint Director

Bunbury Child Care Centre
01.1998 - 01.2003

Medical Imaging Receptionist, Admissions and ED Clerk

Bunbury Regional Hospital
01.1995 - 01.1997

TEFL Certificate - Teaching English As A Second Language (ESL)

Text And Talk Academy

Teacher Assistant Certificate - Teacher Assistant

Edith Cowan University

Audit Training Certificate - Auditing

EQUAL Training Group

Cert IV - Disability Studies

Work Savvy

Associate Diploma Of Social Science - Early Childhood Education

South West Regional College of TAFE

Cert IV - Frontline Management

Work Savvy
Fiona RUDKIN