Summary
Overview
Work History
Skills
Timeline
Generic

Fiona Salter

Banora Point,NSW

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Liaison

Feros Care
10.2021 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Customer Service Representative

SYKES
08.2021 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Warehouse Employee

McPhee Distribution Services
02.2018 - 07.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Helped train new employees in safe practices and warehouse procedures.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.

Skills

  • Event Planning
  • Spreadsheet Tracking
  • Paperwork Processing
  • Program Support
  • Supply Maintenance
  • Information Security
  • Account Updating
  • Product Knowledge
  • Data Entry
  • Call Management
  • Data Collection
  • Complaint Resolution
  • Scheduling
  • Appointment Scheduling
  • Customer Relations
  • Team Development
  • Customer Service
  • Professional Telephone Demeanor
  • Staff Education and Training
  • Conflict Resolution
  • Microsoft Outlook
  • Computer Proficiency
  • CRM Software
  • Call Triaging
  • Client Relations
  • Call Center Operations
  • Customer Relationship Management (CRM)
  • Service Standard Compliance
  • Shipping Procedures Understanding
  • Order Fulfillment
  • Delivery Scheduling
  • Active Listening
  • Documentation
  • Critical Thinking
  • Technical Support
  • Document Control
  • Prioritization
  • Microsoft Excel
  • Order Processing

Timeline

Customer Service Liaison

Feros Care
10.2021 - Current

Customer Service Representative

SYKES
08.2021 - 09.2021

Warehouse Employee

McPhee Distribution Services
02.2018 - 07.2021
Fiona Salter