Fiona Sander

During my time with CSG I had various roles starting as Job placement officer, moving into Business Development Unit Leader, Disability Employment Services Consultant to Disability employment services performance and partnership leader. All of these roles while varied and different levels of responsibility required high level communications skills both written and verbal, ability to build rapport with customers to achieve KPI"s and meet customers needs and requirements, sales ability, discretion, empathy and drive to succeed.

• Performed sourcing, interviewing, negotiations and hiring.
• Reviewed applications and resumes to support hiring activities.
• Provided leadership, guidance and support to staff members.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Monitored program performance and outcomes for successful delivery of services.
• Participated in community events to promote services and engage with public.
• Partnered with local organizations to expand access to social and community services.
• Developed and implemented training programs for staff.
• Collaborated with community members to develop and implement service initiatives.
• Established and maintained relationships with key stakeholders.
• Advocated for social and community service programs to increase awareness and funding.
• Conducted outreach activities to engage local stakeholders in programs.
• Coordinated with community stakeholders for successful implementation of social and community services to assist customers
• Conducted and/or attended community workshops to promote different programs and educate public on available services.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Utilized grant writing skills to secure additional funding.
• Trained, mentored and coached staff to improve performance and results for clients and the business.

Successful Tupperware consultant to Manager in the region. Worked this as a secondary position while working as employment consultant.

Building team, meeting sales targets

• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Met with clients, delivering presentations, and educating on product and service features and offerings.

• Managed caseloads of up 120 monthly clients in search of gainful employment.
• Interviewed clients and administered skills assessments to determine employability.
• Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
• Reviewed, tracked and coordinated employment referrals.
• Proofread and edited clients' resumes to improve interview chances.
• Developed job leads in order to increase placements.
• Tracked clients' progress to achieve KPI's
• Matched clients to open positions based on skills and work requirements.
• Recognized client employment barriers and devised strategies to resolve.
• Forged relationships with employers to gain insight into job openings and career opportunities.
• Provided clients with on-the-job training and employment related support to maintain and retain employment.
• Devised and implemented individualized employment plans to support client goals.
• Assessed individuals to identify skills, strengths and interests for job placement.