Fiona Snell
Vic
Summary
Resourceful and detail-oriented Finance professional with diverse experience in maintaining financial records and operating accounting software, while ensuring compliance with organizational policies and standards. Adept at implementing financial accounting procedures, verifying transactions, reconciling entries, collecting account information, balancing accounts, and adhering to accounting requirements. Proficient in developing and implementing an effective internal control framework to maintain sound financial accountability. Recognized for providing exceptional services to clients, able to design and reflect the desired outcomes aligned with actionable solutions, as well as skilled in evaluating financial processes to increase efficiency. Excellent communication, negotiation, and interpersonal skills, able to work autonomously and in conjunction with the team to achieve company-wide objectives.
Overview
19
19
years of professional experience
Work History
Finance Officer
Cleanpeak
08.2025 - Current
- Manage full-cycle Accounts Receivable, including invoicing (regular, additional, and consumables) and payment collections.
- Ensure billing accuracy and compliance with client contracts; follow up on outstanding payments.
- Prepare AR reports, reconcile client remittances, and investigate discrepancies.
- Update Master Invoice and Additional Quotes Registers; track WAFs and subcontractor work completion.
- Prepare monthly Parks Victoria and other client invoices, including consumables and credits.
- Support P&L preparation, handle ad-hoc Excel analysis, and assist with management reporting.
- Administer full Accounts Payable functions—processing supplier and subcontractor invoices, reconciliations, and ABA payments.
- Manage employee expense claims, credit card reconciliations, and vehicle registers for AUS and NZ.
- Liaise with external accountants for GST and FBT compliance; perform general administrative and analysis duties.
- Australia & New Zealand Operations
Accounts Officer
Rising Melbourne
05.2025 - 07.2025
- Process domestic and foreign invoices through finance systems and manage bank funding for payment runs.
- Issue, monitor, and reconcile fuel cards, taxis, and cab charge in line with finance policies.
- Manage and reconcile supplier credit card expenses and payments for staff/companies.
- Assist the Assistant Accountant in monitoring cash flow, bank reconciliations, and month-end processes.
- Generate and distribute invoices, ensuring accurate coding, valid receipts, and required approvals.
- Maintain up-to-date accounts payable and accounts receivable ledger and bank reconciliations for monthly reporting.
- Debtor Management and collection of aged debts.
- Assist the finance team with the preparation of monthly reporting packs.
- Distribute mail, process purchases orders, and bill approvals in line with procurement and delegation policies.
- Provide administrative support for finance operations, documentation, and record keeping.
- Support Assistant Accountant with other finance tasks as required.
- Monitor shared mailboxes, responding and escalating as required.
- Assist with maintaining compliance registers and insurance records.
- Assist in other finance or administration duties as required.
Accounts Receivable Officer
Orkin Australia Pty Ltd
08.2016 - 08.2024
- Maintain the Financial Accounting and financial operations.
- Banking of cheques and cash for VIC, SA, and PPM clients.
- Process daily Direct Deposit banking in MYOB and Servsuite.
- Ensure all payment receipts are reconciled and allocations completed.
- Produce and process Bi-Monthly, Monthly, 6 weeklies, Quarterly, Yearly, Manual invoicing to clients on specific dates scheduled.
- Process Portal invoicing in client portals.
- Resolving any AR related internal and external client queries.
- Responding to external and internal AR enquiries.
- Process client refunds via credit cards and direct deposits.
- Invoice rejections and Valid Purchase Order requests to buyers.
- Process daily, mid-month, and quarterly credit card payments for clients.
- Issuing letters and debtor statements to clients.
- Debtor Management and collection of aged debts.
- Interact with the legal team for debtor files referred to them.
- Write off small balances and provisional bad debts.
- Liquidation management and submission for Proof of Debts.
- Prepare Month-end reports and maintains the General Ledgers.
- Process credit notes and journal entries.
- Reconciling Accounts Receivable and Accounts Payable monthly.
- Process Month-end and year-end financial accounting activities.
Banking and Credit Control Officer
Victorian Chamber of Commerce and Industry (VECCI)
02.2016 - 07.2016
- Post prior day’s sales batches in iMIS and open new batches for the day.
- IMIS to GP reconciliations (Posting prior day’s sales batches in GP).
- Allocating Web order payments (PayPal) to client accounts.
- Download bank statements for 3 entities (Vecci, VTI, and CCI) and allocate EFT payments to client accounts (GP and iMIS).
- Process EFT and credit card refunds to clients.
- Process credit notes request received from different divisions.
- Weekly and Monthly invoicing processed internally and externally.
- Banking of cheques and cash for Vecci, CCI, VTI Global, and HR.
- Ensure all payment receipts are reconciled and allocations completed.
- Creation and transmitting of direct debits through accounting software.
- Debtor management and adoption of collection measures used for aged accounts.
- Issuing monthly statements to clients.
- Write off small balances and provisional bad debts.
- Assisted in midmonth and month-end reconciliations that relate to the AR function including, but not limited to, the reconciliation of the Microsoft GP debtor’s ledger to the Microsoft GP general ledger and iMIS debtors trial balance to the Microsoft GP debtors trial balance.
Finance Officer
Worksafe Victoria (The Victorian Workcover Authority)
05.2015 - 01.2016
- Review bank statements, match remittances to bank statements and allocate payments to invoices.
- Download payments received via pay way and record them in the system.
- Receipting and allocating of payments to invoices received via EFT, cheques, and money order.
- Prepare and obtain approval to daily deposit listing prior to banking.
- Banking of cheques, cash, and money order received via mail.
- Generate invoices based on requests received and reviewed before mailing out internally or externally.
- Prepare daily reconciliations for PIEF, PIEF RTO, CMP, and VWA.
- Raise credits and rebill invoices based on proper authorization and approvals.
- Attending to customer queries/issues and providing satisfactory resolutions.
- Liaise with Dept. Of Justice and Sheriff’s office to ascertain the status of court system recoveries.
- Liaise with Enforcement Group in relation to problem debts and their referral to debt collector and progress.
- Interact with the external debt collection agencies to monitor the progress of debts referred to them.
- Ensure receivables are reviewed for recoverability and recommend debts for write off.
- Ensure all documentation are filed and retained in accordance with record retention policies & procedures.
- Process Month-end and year-end financial accounting activities.
Accounts Receivable Officer
Primacy Underwriting Management Pty Ltd (A Company of Allianz)
01.2015 - 05.2015
- Handled Primacy’s Insurance Policy Receivables and Debtor Management.
- Banking cheques received via mail.
- Receipting and allocating of payments to policies received via EFT and cheques.
- Liaising with insurance brokers and following up for payments on the outstanding policies.
- Send out Insurance certificate / direct letters to clients requesting payment.
- Send out broker statements for due items and aged debtor reports for overdue items.
- Maintain client file and follow up for payments on the outstanding policies.
- Ensure that debts are paid in a timely manner.
- Interact with the external debt collection agencies to monitor the progress of debts referred to them.
- Controls and directs the credit and accounts receivable function as authorized by management.
- Reconciling Accounts Receivable and Accounts Payable.
- Process Month-end and year-end financial accounting activities.
Senior Credit Controller
Systech Integrators
01.2011 - 09.2012
- Receipt and allocate payments to accounts.
- Process billing for client accounts.
- Liaising with the sales team to resolve invoicing disputes.
- Ensuring payment arrangements are being adhered to.
- Ensuring the assessment of new and existing accounts.
- Proactively managing a portfolio of major accounts.
- Debtor management and collection of aged debts.
- Handle and keep track of inquiries and complaints concerning credit management.
- Facilitate credit card and direct debit payments.
- Carry out billing and reporting activities according to specified deadlines.
- Post cash receipts, discounts, allowances, price differences, returns and other charges back to the client accounts timely and accurately.
- Track and investigate deductions (chargebacks) from the client payments.
- Verify with dept. managers to ensure services are being charged correctly for the chargeback and negotiate any disputes and discrepancies.
- Process debit memos to invoice or re-invoice any adjustment and correction to the original invoice.
- Process credit memos adjustments such as shortage, price discrepancy, POP discount, currency adjustment, uncollectible write-off, duplicate invoices and ensure not to over credit the client.
- Ensure the credit amount is reflected on the client’s account and track credit memos tying them together with the chargeback deductions that are taken from payments.
- Verify all transactions related to bank and cash payments.
- Prepared process presentation decks such as AR Process flow and billing steps for the team.
- Reconciling Accounts Receivable and Accounts Payable.
- Process Month-end and year-end financial accounting activities.
Senior Credit Control Analyst
Thomson Reuters
04.2009 - 01.2011
- Debtor Management and collection of aged debts.
- Implement up-to-date credit policy and procedures to minimize credit risks, and monitor sales team's execution of credit policy and procedures in America’s region.
- Regularly provide AR collection report, payment term analysis report, and blacklist report. Send credit alerts to the sales team and the clients.
- Escalate any outstanding collection cases to the regional controller for timely involvement and support. Co-ordinate among the departments of sales, customer service, cash application, and legal to drive efficient collection solutions.
- Perform quarterly and/or timely updates on credit appraisal for all existing clients, follow up collecting the market credit information on a real-time basis, and deliver the risk warning timely to the management.
- Initiate and drive business process improvement relating to credit control of the region.
- Measure credit and collection performance of clients and sales team against quarterly and annual targets.
- Control AR aging reports on a weekly basis and assist GL accountant in reconciling AR reports against GL accounts to ensure AR data integrity and report accuracy.
- Work with regional accounting team on period-end closing activities.
- Assist regional controller on ad hoc projects and prepare reports related to regional credit risk management and accounts receivables.
- Process Month-end and year-end financial accounting activities.
Process Specialist
GENPACT (GE Capital)
11.2006 - 04.2009
- Assist in setting up the credit-control system.
- Ensure that debts are paid in a timely manner.
- Meet cash & debtor day targets set by the firm.
- Debtor management and collection of aged debt.
- Maintain accurate records of all chasing activity.
- Identify changes in payment patterns and propose action to avert indebtedness.
- Handle disputed bills and negotiate to bring payment within the agreed terms.
- Provide accurate advice on billing queries.
- Respond promptly and completely to both client and internal inquiries.
- Provide ad-hoc reporting as and when requested.
- Post payments to accounts and allocate as required.
- Undertake account reconciliations.
- Ensure monthly processing deadlines are met.
- Process weekly and monthly invoicing.
- Send out monthly client statements/letters as agreed from time to time.
- Develop the credit management capability within the practice.
- Provide cover for other accounting functions.
- Perform other duties as delegated by the Finance Manager from time to time.
- Keep the partnership up to date about new credit management techniques and practices.
Education
Bachelor of Commerce (B. Com) -
Advanced Diploma -
Accounts and Financial Management
Skills
- Accounts Management
- Finance and Accounting Procedure
- Reconciliations
- Internal Auditing standards
- Workflow Management
- Communication and Collaboration
- Process Improvement
- Policies and Procedural Compliance
- Staff co-ordination and Leadership
Technical Skills
- XERO
- MYOB
- Servsuite
- Oracle
- Salesforce
- Microsoft Dynamics GP
- SAP
- IMIS
- Get paid
- Primus
- Siebel
- Tenrox
Accomplishments
- Reduced DSO by 50% - Spearheaded the AR collection process improvement, reducing variance by 50% through rigorous analysis and follow up strategies
- Improved cash flow – Implemented more stringent credit checks, resulting in a 40% cash flow
- Streamlined Invoicing Process – Automated the invoicing process, resulting in a 20% reduction in manual invoice processing time
- Implemented a New AR system – Successfully implemented a new AR system, resulting in a 20% increase in efficiency and accuracy
- Developed and monitored KPI’s – Developed and monitored daily KPI’s, resulting in a 15% increase in departmental efficiency and service quality
- Recognised and awarded for providing excellent customer service to clients
Timeline
Finance Officer
Cleanpeak
08.2025 - Current
Accounts Officer
Rising Melbourne
05.2025 - 07.2025
Accounts Receivable Officer
Orkin Australia Pty Ltd
08.2016 - 08.2024
Banking and Credit Control Officer
Victorian Chamber of Commerce and Industry (VECCI)
02.2016 - 07.2016
Finance Officer
Worksafe Victoria (The Victorian Workcover Authority)
05.2015 - 01.2016
Accounts Receivable Officer
Primacy Underwriting Management Pty Ltd (A Company of Allianz)
01.2015 - 05.2015
Senior Credit Controller
Systech Integrators
01.2011 - 09.2012
Senior Credit Control Analyst
Thomson Reuters
04.2009 - 01.2011
Process Specialist
GENPACT (GE Capital)
11.2006 - 04.2009
Bachelor of Commerce (B. Com) -
Advanced Diploma -
Accounts and Financial Management