Fiona Sutton
Echuca,VIC
Summary
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Bowser Bean
Echuca, Vic
06.2023 - Current
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Monitored stock levels to ensure availability of items in the warehouse at all times.
Camp Leader
Camp Kookaburra
Carop, Vic
11.2022 - 08.2023
- Organized and facilitated a variety of recreational activities, including sports, crafts, games, and field trips.
- Ensured the safety of campers at all times through active supervision.
- Assisted in developing camper schedules for each activity period.
Dog Groomer
Pampered paws
Echuca, Vic
02.2018 - 11.2022
Aged Care Volunteer
Elderly Around Town
Echuca & Lockington, Vic
01.2015 - 12.2020
Education
High School Diploma -
Rochester Secondary College
Rochester 12-2020
Skills
- Account Management
- Staff Management
- Skilled multi-tasker
- Excellent time management skills
- Issue Resolution
- Cash Handling
- New Hire Training
- Budgeting and finance
- Microsoft Office
- CPR Certification
- First Aid certified
- Working With Children's Check
- Regulatory Compliance
Certification
- Provide First Aid Certificate
- Provide Emergency Life Support Certificate
- Provide Cardiopulmonary Resuscitation Certificate
Accomplishments
- Multiple Achievement awards received at Bowser bean
- 2x 100% score on mystery shopppers resulting in awards
References
- Teneille ryan 0499650041 - Manager at Bowser Bean Echuca
- Wade Baker 0438640209 - Manager at Bowser Bean Echuca
Timeline
Customer Service Manager
Bowser Bean
06.2023 - Current
Camp Leader
Camp Kookaburra
11.2022 - 08.2023
Dog Groomer
Pampered paws
02.2018 - 11.2022
Aged Care Volunteer
Elderly Around Town
01.2015 - 12.2020
High School Diploma -
Rochester Secondary College
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