Fiona Theobald
Endeavour Hills,Australia
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History of managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
35
35
years of professional experience
Work History
Customer Service Officer
Matrix Dental Service (Dental Suppliers)
Bayswater, Vic
01.2023 - Current
- Received and processed customer orders
- Enhanced data entry efficiency.
- Processed customer payments accurately and efficiently
- Managed stocktaking operations
- Provided phone-based client communication
- Demonstrated exceptional interpersonal skills in direct client interactions
Dental Front Office Receptionist
Alex Down Dental
Dandenong, Vic
07.2015 - 01.2023
- Interacted with and assisted patients in a professional and friendly manner
- Efficiently scheduled and managed appointments for patients
- Processed payments and insurance claims efficiently.
- Managed patient records efficiently and accurately
- Provided dental assistance
- Successfully performed dental charting procedures with accuracy and efficiency
- Performed sterilization duties
- Managed all aspects of surgery preparation including patient care and logistics
Dental Assistant
Monash Health
Cranbourne, Vic
03.2008 - 04.2012
- Assisted dentist in providing quality dental care to patients.
Dental Assistant
Dr. Helena Waks
Bentleigh, Vic
01.2005 - 05.2008
- Provided assistance as a Dental Assistant
- Dental Reception
Dental Assistant
Coburg Dental Group
Coburg, Vic
06.1997 - 05.2004
- Provided dental assistance in a professional setting
Dental Assistant
Brunswick Community Health Centre
Brunswick, Vic
01.1991 - 12.1997
- Assisted dental professionals in providing patient care and treatments.
- Dental Reception
Dental Assistant
The Royal Dental Hospital Of Melbourne
Melbourne, Vic
01.1989 - 01.1991
- Provided dental assistance to patients by performing tasks such as sterilizing equipment and preparing materials for procedures.
Education
High School Diploma -
Marian College
Ararat Victoria12-1988
Some College (No Degree) - Dental Assistant
The Royal Dental Hospital Of Melbourne
Melbourne, VICLanguages
English
Professional
References
References available upon request.
Timeline
Customer Service Officer
Matrix Dental Service (Dental Suppliers)
01.2023 - Current
Dental Front Office Receptionist
Alex Down Dental
07.2015 - 01.2023
Dental Assistant
Monash Health
03.2008 - 04.2012
Dental Assistant
Dr. Helena Waks
01.2005 - 05.2008
Dental Assistant
Coburg Dental Group
06.1997 - 05.2004
Dental Assistant
Brunswick Community Health Centre
01.1991 - 12.1997
Dental Assistant
The Royal Dental Hospital Of Melbourne
01.1989 - 01.1991
High School Diploma -
Marian College
Some College (No Degree) - Dental Assistant
The Royal Dental Hospital Of Melbourne
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