Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fiona Thomson

Heyfield,VIC

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, notably at Heyfield Bakery. Skilled in Microsoft Office and adept at problem-solving, I excel in high-pressure environments, demonstrating reliability and a cooperative attitude. Achieved significant improvements in service efficiency and customer relations by leveraging key skills in active listening and data entry proficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Heyfield Bakery
04.2022 - 08.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Residential Youth Worker

Berrystreet Victoria
06.2019 - 12.2022
  • Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
  • Assisted residents with daily living activities, promoting self-sufficiency and independence.
  • Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
  • Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
  • Developed strong relationships with residents, fostering trust and open communication to address personal issues.
  • Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
  • Maintained confidentiality of sensitive resident information in accordance with HIPAA regulations.
  • Organized recreational outings for residents, encouraging positive social engagement within their local community.
  • Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
  • Continuously pursued professional development opportunities to enhance skills as a Residential Youth Worker and better serve the residents.

Education

Diploma Of Community Services - Family And Community Services

Partners in Training
Home Learning

Cert 4 - Community Health Services

Gippstafe
Traralgon

Year 10 -

Upper Yarra Seconday College
Yarra Junction, VIC
2010

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Data entry proficiency
  • Problem-Solving
  • Customer Assistance
  • Reliable and Responsible
  • Honest and Dependable
  • Adaptable and Flexible
  • Cleaning and sanitizing
  • Team Collaboration
  • Active Listening
  • Cooperative Attitude
  • Creative Thinking
  • Relationship Building
  • Issue Resolution
  • Team Leadership
  • Microsoft Office
  • Policies and Procedures

Timeline

Customer Service Cashier

Heyfield Bakery
04.2022 - 08.2024

Residential Youth Worker

Berrystreet Victoria
06.2019 - 12.2022

Diploma Of Community Services - Family And Community Services

Partners in Training

Cert 4 - Community Health Services

Gippstafe

Year 10 -

Upper Yarra Seconday College
Fiona Thomson