FIONA TIATTO
Werribee,VIC
Summary
Well organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Senior Officer (Casual Professional)
Admissions – Deakin University
11.2023 - Current
- Responsible for assessing and making selection decisions using the VTAC system and the assessment of direct and internal applications, ensuring timelines for selection are met
- Provide expert factual and accurate advice for a range of admission activities and projects as required
- Contribute to the quality improvement process through continuous review of relevant policies and procedures relating to all Admissions, processes, and make recommendations to achieve continuous improvement
- Responsible for recording Recognition of Prior Learning (RPL) and the Academic Integrity Unit
- Responsible for actioning Deferments and emailing students of the outcome
- Responsible for actioning Students declining their offers after their deferment period has concluded
- Responsible for assessing overseas qualifications by using the Country Education Profiles (CEP) and UK ENIC systems and checking the Nursing applicants who are registered with the Australian Health Practitioner Regulation Agency (AHPRA)
- Adhere to and cooperate with all OHS policies and procedures of the University
- Adhere to the privacy and confidentiality policy.
Senior Admissions/Selection Officer
Admissions & Pathways - Victoria University
08.2013 - 11.2023
- Responsible for assessing and making selection decisions using the VTAC system and the assessment of direct and internal applications, ensuring timelines for selection are met
- Identify and monitor pathway cohorts, establish eligibility to progress, ensure the timely issue of enrolment advice and recording of associated advanced standing
- Support the Senior Coordinator, Selection in the review, planning and implementation of all Admissions- related processes and activities, to ensure efficient operations and a high level of service to future students and other internal and external stakeholders
- Provide expert factual and accurate advice for a range of admission activities and projects as required
- Liaise effectively and at a high level with organisation units and staff beyond the Admissions, Pathways & Scholarships Unit to gather and prepare information for dissemination to the University community about Admissions, VTAC and Direct Applications to ensure clear, current, and timely information is available to future students and to other areas of the University
- Contribute to the quality improvement process through continuous review of relevant policies and procedures relating to all Admissions, processes, and make recommendations to achieve continuous improvement
- Support the assessment of scholarship eligibility for both prospective and continuing students
- Provide support to other Unit staff during peak periods
- Responsible for liaising with the College of Health and Biomedicine to organise the Interviews for the Bachelor of Nursing applicants
- Responsible for assessing overseas qualifications by using the Country Education Profiles (CEP) and UK ENIC systems and checking the Nursing applicants who are registered with the Australian Health Practitioner Regulation Agency (AHPRA)
- Responsible for end to end HE Admissions UAT testing and upgrades for both VU Connect (Callista) and RightNow Oracle
- Adhere to and cooperate with all OHS policies and procedures of the University
- Adhere to the privacy and confidentiality policy.
VU Connect Support Officer (Callista)
Student Connections Department - Victoria University
05.2011 - 08.2013
- Provide help desk support on-call support to staff across the University via telephone and web based
- Escalate issues and liaise with second level Student Management System (SMS) support to successfully resolve staff enquiries
- Provide instruction and advice to staff in the use of the SMS
- Contribute to the ongoing development and maintenance of the RightNow knowledge database to ensure that information is available
- Develop operating procedures and instruction manuals; both web and paper based on the first level support processes
- Provide informed advice and where appropriate make recommendations to the Coordinator on matters relating to the Student Messaging System (SMS) in order to provide effective services and support to clients
- Contribute to the development of the Department's communication strategy in regard to its use of the RightNow system
- VU Connect use the Cisco Agent telephone system to take enquiries for internal staff
- Contribute to the development and implementation of the Department's Positive Culture principles within the Office of the Director, across the Student Connections Department and more broadly in the interactions across the University.
Admissions Team Leader (Secondment)
Student Connections Department - Victoria University
11.2011 - 03.2012
- To provide Leadership to permanent, casual and student as staff
- Liaised with VTAC on a regular basis
- Liaised with Selection Officers and the Victoria University Community
- Coordinated the VTAC/admission mail outs by mail merging the excel data from VTAC and producing an appropriate welcome letter from Victoria University
- Coordinated the Victoria University VTAC Irregular Offers using the VTAC omega database
- Responsible for adding new Selection Officers to the VTAC omega system
- Responsible for giving Selection Officers access and remote access to the VTAC omega system
- I was responsible for the collation and distribution of the Victoria University TAFE and Higher Education Course Indices, making sure all courses were current and all information was correct
- Once the document was ready for distribution, I had the task of converting it to PDF format so it could be uploaded on the Victoria University Website
- Liaised with the Victoria University Web Futures team regarding the best way to use the course indices on the website
- The information from the course indices were linked to the 'course finder' and 'how to apply' pages Responsible for training staff and a regular basis
- I attended Leadership Group Meetings to report how the admission team was progressing and updated the Manager and Coordinators about the workflow
- I am a great believer in sharing knowledge with my fellow staff members
- Assisted the Pathways staff with enrolments, mail outs and making offers to current and prospective pathway students
- Acted in a coordinator role when the Admissions Coordinator was on leave for 3 months.
Student Administrative Assistant/Student Administration Officer
Faculty Of Business & Law Victoria University
01.2005 - 05.2011
- Provide first point of contact for the Faculty Office
- Responsible for providing undergraduate and postgraduate enrolment, course and admission advice to current and prospective students, academic and general staff in accordance with University policy, procedures and statutes
- I liaised with a wide range of people including, Senior Management, Academic Staff, students and members of the University community and providing accurate and concise information at all times
- Responsible for the student administration activities which included preparing the, enrolment/re-enrolment forms, student applications (deferment, Intermission, advanced standing, special consideration, exams/special exams, complementary and single subject enrolment, extension of time, alternative exams, course and unit discontinuation), direct admissions, student progress, graduation, entry and verification of subject results before the required deadlines and make sure that current information is available to students
- Responsible for records management, making sure student's files were in order, filing, archiving and disposing of documents via a secure means such as shredding or using a secure destruction company
- Assisted with staff supervision and training of new and current staff ensuring that comprehensive 'on the job' training is made available in line with the University's and individual career development needs
- Assisted with the preparation of student examination result reports and special consideration summary reports for examiners' board meetings and prepare information and data for the Faculty Academic Progress committee
- Assist with the preparation and mail out of unsatisfactory progress letters to students
- Ensure the accurate and timely updating and maintenance of all student records, both in hard copy student files and on the University's Student Administration database, in respect of enrolment matters, student applications, assessment results, course progression and eligibility to graduate
- Co-ordinated the Faculty of Business and Law Summer School Program
- The program consists of placing over 700 students in summer school units
- Assisted the Coordinator with enrolment presentations for current and prospective students at the enrolment venue when required
- Assisted with the Faculty of Business and Law Student Awards in 2006
- Guest Presenter 'Parent Information Program' - 14th February 2009.
Education
Diploma of Frontline Management (BSB51004) -
Victoria University
Melbourne, VIC12.2009
Victorian Certificate of Education -
MacKillop Catholic Regional College
Werribee, VIC12.1990
Skills
- Ability to liaise with a wide range of people from diverse backgrounds and various positions
- Ability to develop and maintain positive working relationships
- Excellent written and verbal skills with an eye for detail
- Ability to learn and adapt quickly in changing environments
- Ability to work to a deadline and under pressure while self-managing multiple tasks
- Experienced in working in small and large teams can work with minimal or no supervision in meeting tight deadlines
- Dedicated and committed to providing a professional level of customer service
- Experienced in a variety of University Databases including VUSIS, VU Connect & Staff Connect (Callista), Student One (Technology One), RightNow (Oracle), MYVU Portal, Course Approval and Management System (CAMS), Confluence (WIKI), CISCO, Jabber, email and internet systems
- Experienced in Adobe and Microsoft Suite including Word, Excel, Power Point, Access, Outlook & MS Teams
- Analytical and Critical Thinker
Professional Development
- Current Working with Children Check
- First Aid 2020 - Victoria University
- Technology One (Student One) Training 2022 - Victoria University
- Staff Connect 2019, VU Connect/Callista Training 2012/2013 - Victoria University
- Equal Opportunity Online Training Module - Victoria University
- Introduction to Prince 2 Project Management Methodology
- Time Management with Outlook Workshop - Victoria University
- Intercultural Communication Workshop - Victoria University
- Presentation Skills Workshop - Victoria University
- Leadership Development Program - Victoria University
- Effective Communication Skills Workshop Part 2 - Victoria University
- Effective Communication Skills Workshop Part 1 - Victoria University
- Professional Skills for Administration Officers - Victoria University
Voluntary Experience
- Daffodil Day Fundraiser 2006 - 2019
- Jeans for Genes Day Fundraiser 2016 – 2019
- Light the Night – Leukemia Foundation Fundraiser 2019
- Pink Ribbon Day Fundraiser 2006 - 2015
- Pink Ribbon “Girls Night In” Fundraiser 2006 & 2013
- Royal Children's Hospital Good Friday Appeal Donation Telephonist 2009 - 2024
- Royal Children's Hospital GFA Run for the Kids Race Marshall 2010 – 2014
References
References available upon request
Timeline
Senior Officer (Casual Professional)
Admissions – Deakin University
11.2023 - Current
Senior Admissions/Selection Officer
Admissions & Pathways - Victoria University
08.2013 - 11.2023
Admissions Team Leader (Secondment)
Student Connections Department - Victoria University
11.2011 - 03.2012
VU Connect Support Officer (Callista)
Student Connections Department - Victoria University
05.2011 - 08.2013
Student Administrative Assistant/Student Administration Officer
Faculty Of Business & Law Victoria University
01.2005 - 05.2011
Diploma of Frontline Management (BSB51004) -
Victoria University
Victorian Certificate of Education -
MacKillop Catholic Regional College
Similar Profiles
Lauren JohnstonLauren Johnston
Administration Officer at Deakin Card, Parking and Transport, Campus Experience, IPP, Deakin UniversityAdministration Officer at Deakin Card, Parking and Transport, Campus Experience, IPP, Deakin University
Mathew HoMathew Ho
Internship at Deakin Talent / Netball Victoria Deakin UniversityInternship at Deakin Talent / Netball Victoria Deakin University
Navoda Liyana PathiranaNavoda Liyana Pathirana
RESEARCH FELLOW at Deakin UniversityRESEARCH FELLOW at Deakin University