Summary
Overview
Work History
Education
Skills
Timeline
Courses
Additional Information
Generic

FIONA TRUTWEIN

Voyager Point,NSW

Summary

Experienced in client-focused roles, demonstrating strong interpersonal and communication skills to build trust and deliver tailored solutions. Proficient in managing complex schedules and administrative duties while maintaining a high level of professionalism and customer care.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

21
21
years of professional experience

Work History

Funeral Arranger

InvoCare Australia Pty Ltd
05.2023 - 12.2024
  • Planned and coordinated funeral services to help families honor their loved ones with dignity.
  • Worked closely with families from the first contact, guiding them through the entire process and offering customized service options.
  • Implemented the funeral plan on the day of the service, leading the team effectively and offering compassionate support to the family.
  • Delivered outstanding customer service to guarantee client satisfaction.
  • Responded to any issues/queries promptly.
  • When engaging with bereaved families and the departed, exhibited professionalism, clear communication, meticulous attention to detail.
  • Effectively handled administrative duties, calendar management and general reception.

Family Service Advisor

InvoCare Australia Pty Ltd
02.2016 - 05.2023
  • Delivered compassionate customer service as the first point of contact, guiding families through sensitive decisions with empathy, active listening and product expertise, while balancing sales targets and individual needs.
  • Managed community inquiries, providing tailored solutions and maintaining up-to-date product knowledge to optimize customer satisfaction and loyalty.
  • Ability to build rapport and trust with customers in an honest and ethical manner.
  • Excellent written and oral communication skills and ability to display compassion and empathy.
  • Proficient with computers including microsoft office suite.

Customer Service Senior Representative

Coty Australia Pty Ltd
10.2007 - 01.2016
  • Collaborated with warehouse and transport partners to ensure timely deliveries and boost customer satisfaction.
  • Managed client expectations to establish trusting bonds.
  • Strong communication abilities were displayed to improve client relationships.
  • Provided exceptional customer service to showcase our commitment to quality.
  • Managed orders and effectively processed credit approvals.
  • Participated in monthly sales forecast reviews for effective planning.
  • Trained new staff to develop a skilled team.
  • Upheld high integrity and dependability in all interactions.

Logistics Coordinator

Coty Australia Pty Ltd
05.2005 - 10.2007
  • Organized logistics for clients in the fast-moving consumer goods (FMCG) sector. This improved delivery speed and customer satisfaction.
  • Worked with sales and marketing to align logistics with the company's goals.
  • Tracked orders and kept customers updated on their status.
  • Generated reports on inventory and purchase orders and participated in monthly sales forecasts.
  • Communicated with suppliers about supply issues, including orders, forecasts, documentation and shipping details.

Internal Customer Service

Coty Australia Pty Ltd
11.2003 - 05.2005
  • Improved customer service initiatives to boost client satisfaction.
  • I communicated with departments for timely product launches and collaborated with logistics for on-time deliveries.
  • Streamlined order processing, reducing turnaround time and increasing customer satisfaction.
  • Processed electronic and manual orders, coordinated with buyers, and worked with marketing and logistics on stock management and promotions while training new employees.
  • Maintained a positive attitude and focused on detail, supporting smooth operations by addressing customer questions and administrative tasks.

Education

High School Diploma -

Nazareth Senior College
Bankstown, NSW
01-1985

Skills

  • Proficient in Microsoft Office Suite
  • Cross-functional teamwork
  • Strategic workforce planning
  • Clear and concise communication skills
  • Efficient resource management
  • Client experience optimization
  • Sales planning
  • Supply chain coordination
  • Effective leadership
  • Improving service efficiency
  • Analytical problem solving
  • Accurate data entry
  • Detail-oriented analysis
  • Time management coordination
  • Document organization
  • Administrative coordination

Timeline

Funeral Arranger

InvoCare Australia Pty Ltd
05.2023 - 12.2024

Family Service Advisor

InvoCare Australia Pty Ltd
02.2016 - 05.2023

Customer Service Senior Representative

Coty Australia Pty Ltd
10.2007 - 01.2016

Logistics Coordinator

Coty Australia Pty Ltd
05.2005 - 10.2007

Internal Customer Service

Coty Australia Pty Ltd
11.2003 - 05.2005

High School Diploma -

Nazareth Senior College

Courses

Justice of the Peace Present

Additional Information

I met sales targets and received referrals from clients and funeral directors. I organized successful events like the 'Biggest Morning Tea' and Father's Day celebrations. I replaced paper forms with an electronic format and improved PDF usability. My performance received recognition from management and clients.
FIONA TRUTWEIN