Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Fiona Walker

George Town,TAS

Summary

I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Cellar Door Sales

Holm Oak
Rowella, TAS
06.2022 - Current
  • Tutored wine tasting experiences
  • Assessing quality of wines before service and care and storage of open wine after service
  • Eftpos & cash
  • Greeted customers and answered questions about products
  • Staff and customer training
  • Provided customer service support to ensure satisfaction with products purchased.
  • Ensured that all documents related to cellar door sales were accurate and up-to-date.
  • Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
  • Processed returns, exchanges, refunds, layaways, special orders and warranties according to company policy.
  • Resolved customer complaints in a professional manner.
  • Performed opening, closing procedures.
  • Handled incoming shipments and ensured that all items were properly tagged and priced before placing them on shelves or counters for sale.
  • Ensured compliance with safety regulations when handling hazardous materials or equipment.
  • Maintained up-to-date knowledge of current sales promotions and advertisements.
  • Monitored stock levels and alerted management when supplies are running low or need replenishing.
  • Organized supplies and tracked stock levels to maintain inventory records and request reorders

Medical nurse, Theatre nurse

Myrteford Veterinary Practice
01.2009 - 01.2019
  • Scrub nurse
  • Pre and post operative nurse clinics
  • Wildlife husbandry
  • Maintaining records of consent, Anaesthesia and patient treatments
  • Reception
  • Appointment triage
  • Product advice,
  • Maintaining patient records
  • Administration
  • Vaccination reminders,
  • Drug and food ordering
  • Post op recalls

Sales Assistant

Crown cellars
Launceston, TAS
05.2022 - 11.2023
  • Wine and craft beer sales
  • Open and closeing
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Maintained cleanliness of the sales floor area at all times.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Ensured that all promotional materials were properly displayed in their designated areas.

Education

2 - Level 2

WSET 2
London
12-2000

Cert IV - Veterinary Nursing

Bruce Tafe
Canberra
11-1994

Skills

  • Reliable
  • Enjoy learning new concepts
  • Training & Mentoring
  • Working Part of a Team
  • Honest & Trustworthy
  • Problem Solving and analysis
  • A People Person
  • Computer Proficiency:
  • Customer Service
  • Goal-Oriented

References

Referees Jill Hodges – Practice Manager Myrtleford Vet Hospital 0488 053 985 Heather Allen – The Press Room Wine Bar 0409 779 936 Andrew Colson – Ovens & Kiewa Vets 0438 521 237

Timeline

Cellar Door Sales

Holm Oak
06.2022 - Current

Sales Assistant

Crown cellars
05.2022 - 11.2023

Medical nurse, Theatre nurse

Myrteford Veterinary Practice
01.2009 - 01.2019

2 - Level 2

WSET 2

Cert IV - Veterinary Nursing

Bruce Tafe

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