Fiona Williamson
Community Services Proffesional - Youth And Mental Health
TRINITY BEACH
Summary
Qualified community sector professional with 15 years’ experience. I’ve lived in Cairns for the past 20 years and have deep connections within our community. I have a demonstrated ability to work independently whilst also be able to work harmoniously with my co-workers, superiors, customers, community and the needs of any stakeholders. For the past 2 years I have been dedicated to building supports for my daughter who was born with connective tissue disorder and now that she is thriving, I am very excited about the prospect of being able to once again positively impact the community using creative ideas, exercising my caring nature, qualifications and experiences within both the business and community sectors.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Youth Worker - ABN Contractor
Alternate Care
01.2019 - 01.2022
- Provide comprehensive care and support for residents.
- Assist with school drop off & pick up, meal prep, family contact, community access and in-home support Create a safe and supportive environments.
- Form and maintain professional, nurturing relationships
- Mentoring and Counselling
- Organize and facilitate recreational activities
- Manage complex and challenging behaviors
- Documentation and Reporting: Communicate this information to relevant stakeholders.
- Crisis Intervention advocate for the rights and needs of young people.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
Self Employed - CEO / Compliance Manager
Training & Personnel Australia
01.2013 - 01.2019
- Business Management (Business was started in 2013 by myself and my business partner) Responsible for the general day to day running’s of the business
- Developed and implemented all business documents still being used to date Oversee and implement Marketing activities
- Developed key operational initiatives to drive and maintain substantial business growth.
- Responsible for RTO’s Compliance within the NVR 2015 standards for Registered training Organisations
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Develop and implement all of TPA’s workplace policies and procedures
- Achieved company growth by implementing strategic plans and streamlining operations.
- Development of compliant training resources Course
- Coordination / Logistics
- Report writing Grant
- Applications
- Responsible for Staff management, training, professional development (15 full time staff on average) Government Funded Contracts
- Audit preparation
- Oversee and Lead the process of Continuous Improvement Bookkeeping / finances (annual turnover of 1.3 million each year)
- High Level computer skills – word, excel, power point, pdf, email
Community Development Worker
Inclusion Works
01.2011 - 01.2013
- Company Overview: http://www.nican.com.au/service/inclusion-works
- Asset based Community Development Grant Applications
- Communicate effectively with community, families, workers and committee members Follow and develop procedures and adhere to established work practices
- Work with other services Develop and implement policy Maintain Quality
- Identify practices that assist in the Continuous Improvement of the service Work efficiently unsupervised
- Report writing
- Support the development and delivery of training and educational programs/workshops
- Managed grant applications and funding proposals, securing financial support for essential community development initiatives.
- Maintained detailed records of project activities, ensuring accurate documentation and reporting for internal and external stakeholders.
Assistant to the Service Manager/Relief Coordinator
Leisure Connections Association Inc
01.2007 - 01.2013
- Company Overview: https://www.lifestyleconnections.com.au/
- Ensure ongoing running of the organization
- Respond effectively and efficiently to matters arising
- Communicate effectively with Service Users, family’s, workers and committee members
- Follow and develop procedures and adhere to established work practices Maintain and follow individualized programs.
- Work efficiently unsupervised
- Report writing
- Responsible for the hiring of new staff Staff training and mentoring Manage meetings
- Document control and development Coordinate Service User programs
- Implement and monitor Work Place Health and Safety Work with other services
- Develop and implement policy Maintain Quality
- Identify practices that assist in the Continuous Improvement of the service
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Lifestyle Assistant & Key Worker
Real Living Options Association Inc
01.2006 - 01.2010
- Company Overview: https://www.reallivingoptions.com.au/
- General upkeep of individual homes to ensure task are completed Awareness of general health of individuals
- Be up to date of on goings within the household Provide regular feedback
- Assist in goal setting
- Implementation of plans and ongoing reviews
- Support people with a disability to live independently within the community Support individuals to become active and valued members of the community Advocate daily and empower individuals in decision making
- Support individuals to maintain and develop important relationships Facilitate personal planning
- Organized special events and workshops for clients, promoting engagement and a sense of community among participants.
- Managed client budgets effectively while maintaining a balance between quality services and affordability for the client.
- Support with all lifestyle aspects including, housekeeping, gardening, menu planning, cooking, personal grooming, budgeting and banking.
- Evaluated client feedback regularly allowing adjustments made accordingly hence resulting in better service offerings.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Helped clients to maintain independence and quality of life.
- Developed and implemented activities to improve clients' quality of life.
- Developed and implemented individual care plans tailored to needs of each client.
Education
Diploma Business Management
Charlton Brown
QLD 04.2001 -
Dipolma Community Services Management
TAFE QLD
QLD01-2010
Skills
15 years’ experience within the Community Sector – Mental health, disability, youth work & Management
Business Management Community Services Management
Crisis intervention
Self Motivuated
Professionally trained in Asset Based Community Development (SRV)
High level Computer skills / knowledge
Confident and able to relate well to all types of people Committed & motivated
Human Resources – including recruitment, selection, inductions & professional development
Accounts / Bookkeeping - including Payroll, budgets and cash flows
Experienced in managing and coordination of staff
Certification
Yellow Card, Blue Card, First Aid & CPR, NDIS check, Clear criminal History, Open Drivers licence + Vehicle + ABN
Training
- First Aid & CPR 2025
- Diploma of Business – 2018
- Diploma of Community Services Management - 2010
- Asset Based Community Development – 2012
- Cultural Awareness – 2012
- Team work and working alone – 2006
- CHOICE – 2007
- Putting the right values into action – 2007
- Social Role and Valorisation – 2008 & 2012
- Working in people’s homes managing the risks – 2008
- Manual Handling – 2008
- Mental Health First Aid – 2009
- Disability Awareness – 2009
- Communication – 2009
- Workplace Health and Safety – 2009
Timeline
Youth Worker - ABN Contractor
Alternate Care
01.2019 - 01.2022
Self Employed - CEO / Compliance Manager
Training & Personnel Australia
01.2013 - 01.2019
Community Development Worker
Inclusion Works
01.2011 - 01.2013
Assistant to the Service Manager/Relief Coordinator
Leisure Connections Association Inc
01.2007 - 01.2013
Lifestyle Assistant & Key Worker
Real Living Options Association Inc
01.2006 - 01.2010
Diploma Business Management
Charlton Brown
04.2001 -
Dipolma Community Services Management
TAFE QLD
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