Fiona Yarwood
Seaford
Summary
Dynamic Administration Supervisor at Sandringham Radiology with a proven track record in organizational leadership and policy implementation. Adept at problem-solving and fostering a collaborative work environment. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Administration Supervisor
Alfred Health
09.2012 - Current
- Hired, managed, developed and trained staff, established and monitored clear goals and expectations enhancing team productivity.
- Oversaw recruitment efforts within the clerical department to attract top talent and maintain optimal staffing levels at all times.
- Conducted yearly performance reviews for staff members, identifying areas for improvement and providing constructive feedback.
- Facilitated effective collaboration among team members by creating a supportive work environment that encouraged open communication.
- Managed daily operations of the clerical team, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Improved office organization by introducing innovative filing systems and document management practices that increased efficiency.
- Conducted comprehensive training for new hires, ensuring seamless integration into the team and consistent service quality.
- Provided backup to team to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated cross-departmental initiatives to enhance communication between Alfred and Sandringham clerical teams and increase overall company effectiveness.
- Monitored Sandringham Radiology's billing process of private and compensable patients to ensure the maximum revenue is raised.
- Championed continuous improvement initiatives that resulted in streamlined workflows and more efficient operations across the board.
- Implemented policies and procedures with the clerical team that adhered to National Standards and DIAS Accreditation, ensuring compliance with relevant regulations.
- Contributed to Sandringham Radiologys overall growth strategy by identifying opportunities for process improvements and presenting recommendations to senior leadership.
Radiology Clerk
Alfred Health
03.2010 - 09.2012
- Provided exceptional customer service to both internal and external clients through prompt response to inquiries via phone calls or email correspondence related to radiology services.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Enhanced patient experience by efficiently managing radiology appointment scheduling and handling their inquiries.
- Registered and verified patient records with most up-to-date information.
- Demonstrated professionalism and adaptability by effectively handling multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
- Increased accuracy of documentation by thoroughly verifying patient demographic information before entering it into the system.
- Managed patient flow within the radiology department by coordinating appointment bookings, walk-ins, and emergency cases to ensure timely service delivery.
- Supported quality assurance initiatives within the radiology department by consistently adhering to established policies, procedures, and best practices.
- Assisted in training new Radiology Clerks, ensuring they quickly became proficient in departmental procedures and protocols.
- Facilitated effective communication between radiologists, referring physicians, and other healthcare professionals to ensure seamless coordination of patient care.
- Assisted with billing tasks.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Education
Bachelor of Business - Business Management
Swinburne University
Melbourne, VIC12-2020
Skills
- Organizational leadership
- Office management
- Scheduling coordination
- Document management
- Problem-solving
- Time management
- Attention to detail
- Policy implementation
Timeline
Administration Supervisor
Alfred Health
09.2012 - Current
Radiology Clerk
Alfred Health
03.2010 - 09.2012
Bachelor of Business - Business Management
Swinburne University
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