Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Fiona Drummond

Bumbaldry,NSW

Overview

27
27
years of professional experience
1
1
Certification

Work History

AGED CARE - HOME CARE SUPPORT WORKER

Cowra Retirement Village
Cowra, NSW
01.2021 - Current
  • Working independently
  • Assisting clients with daily living activities and personal care tasks
  • Implemented safety protocols to ensure a secure environment for clients
  • Developed relationships with clients by providing companionship, understanding and empathy
  • Provided transport services for those unable to travel independently
  • Adhered strictly to policies and procedures relating to confidentiality, safeguarding and data protection

OFFICE MANAGER

RemoteISP Pty Ltd
Cowra, NSW
03.2018 - 07.2023
  • Company Overview: (Family Owned Wireless Internet Service Provider, Bathurst/Goulburn Regions)
  • Performed general bookkeeping duties/BAS preparation, such as reconciling bank statements
  • Tracked invoices and payments to ensure accuracy of accounts receivable
  • Create and liaise with new customer accounts
  • Managed daily office operations and maintained administrative processes
  • Answered phone calls, responded to emails, completed job scheduling
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients
  • Scheduled jobs using in-house WHS/scheduling app

OFFICE MANAGER

IAPS NSW Pty Ltd
Cowra, NSW
01.2007 - 01.2021
  • Company Overview: (Family Owned Communications Business - Telstra/Optus/NBN Installations)
  • Daily Accounting/BAS/Payroll
  • Scheduling of employee and sub-contractor jobs and daily tasks - approx 15 field technicians
  • Liaise with contracting companies – NBN/Optus/Telstra
  • Managed daily office operations and maintained administrative processes

MDF TECHNICIAN - CONTRACTOR

Telstra Corporation Ltd
Sydney, NSW
01.2005 - 01.2007
  • Installation / Upgrade of customer ADSL connection in Telstra Exchanges
  • All aspects of running a self-employed business

CREDIT CONTROLLER

Schneider Electric (Aust) Pty Ltd
Sydney, NSW
01.1999 - 01.2005
  • Cash Collection/Forecasting/Monthly Reporting
  • Daily Cash Processing
  • Account Reconciliations
  • Solving Customer Complaints and Queries

Education

CERT III - Individual Support - Ageing

TAFE NSW
Cowra, NSW
01.2021

Certificate in Business Administration
The Career Academy
01-2019

Cert II & Cert III - Agriculture

TAFE NSW
Cowra, NSW
01.2014

Skills

  • Mac & PC Operation
  • Xero – Accounting & Payroll
  • Microsoft Word/Excel/Powerpoint
  • Ability to work independently
  • Organisation and prioritisation
  • Accuracy and attention to detail
  • Data entry skills
  • Comprehensive knowledge of clerical duties
  • Quiet achiever
  • Scheduling and Co-ordinating Jobs

Certification

  • INTRODUCTION TO MONTESSORI FOR DEMENTIA AND AGEING Montessori Consulting - 2021
  • FIRST AID CERTIFICATES - Current and updated yearly

References

  • Candace, DeStefani, Teacher, candace.destefani@tafensw.edu.au, 0419 521 866, TAFE NSW
  • Michael, Drummond, Director, info@iaps.com.au, 0414 400 365, RemoteISP Pty Ltd & IAPS NSW Pty Ltd

Timeline

AGED CARE - HOME CARE SUPPORT WORKER

Cowra Retirement Village
01.2021 - Current

OFFICE MANAGER

RemoteISP Pty Ltd
03.2018 - 07.2023

OFFICE MANAGER

IAPS NSW Pty Ltd
01.2007 - 01.2021

MDF TECHNICIAN - CONTRACTOR

Telstra Corporation Ltd
01.2005 - 01.2007

CREDIT CONTROLLER

Schneider Electric (Aust) Pty Ltd
01.1999 - 01.2005

CERT III - Individual Support - Ageing

TAFE NSW

Certificate in Business Administration

Cert II & Cert III - Agriculture

TAFE NSW

Similar Profiles

CREATE PROFILE
Fiona Drummond