Fiona Drummond
Bumbaldry,NSW
Overview
27
27
years of professional experience
1
1
Certification
Work History
AGED CARE - HOME CARE SUPPORT WORKER
Cowra Retirement Village
Cowra, NSW
01.2021 - Current
- Working independently
- Assisting clients with daily living activities and personal care tasks
- Implemented safety protocols to ensure a secure environment for clients
- Developed relationships with clients by providing companionship, understanding and empathy
- Provided transport services for those unable to travel independently
- Adhered strictly to policies and procedures relating to confidentiality, safeguarding and data protection
OFFICE MANAGER
RemoteISP Pty Ltd
Cowra, NSW
03.2018 - 07.2023
- Company Overview: (Family Owned Wireless Internet Service Provider, Bathurst/Goulburn Regions)
- Performed general bookkeeping duties/BAS preparation, such as reconciling bank statements
- Tracked invoices and payments to ensure accuracy of accounts receivable
- Create and liaise with new customer accounts
- Managed daily office operations and maintained administrative processes
- Answered phone calls, responded to emails, completed job scheduling
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients
- Scheduled jobs using in-house WHS/scheduling app
OFFICE MANAGER
IAPS NSW Pty Ltd
Cowra, NSW
01.2007 - 01.2021
- Company Overview: (Family Owned Communications Business - Telstra/Optus/NBN Installations)
- Daily Accounting/BAS/Payroll
- Scheduling of employee and sub-contractor jobs and daily tasks - approx 15 field technicians
- Liaise with contracting companies – NBN/Optus/Telstra
- Managed daily office operations and maintained administrative processes
MDF TECHNICIAN - CONTRACTOR
Telstra Corporation Ltd
Sydney, NSW
01.2005 - 01.2007
- Installation / Upgrade of customer ADSL connection in Telstra Exchanges
- All aspects of running a self-employed business
CREDIT CONTROLLER
Schneider Electric (Aust) Pty Ltd
Sydney, NSW
01.1999 - 01.2005
- Cash Collection/Forecasting/Monthly Reporting
- Daily Cash Processing
- Account Reconciliations
- Solving Customer Complaints and Queries
Education
CERT III - Individual Support - Ageing
TAFE NSW
Cowra, NSW01.2021
Certificate in Business Administration
The Career Academy01-2019
Cert II & Cert III - Agriculture
TAFE NSW
Cowra, NSW01.2014
Skills
- Mac & PC Operation
- Xero – Accounting & Payroll
- Microsoft Word/Excel/Powerpoint
- Ability to work independently
- Organisation and prioritisation
- Accuracy and attention to detail
- Data entry skills
- Comprehensive knowledge of clerical duties
- Quiet achiever
- Scheduling and Co-ordinating Jobs
Certification
- INTRODUCTION TO MONTESSORI FOR DEMENTIA AND AGEING Montessori Consulting - 2021
- FIRST AID CERTIFICATES - Current and updated yearly
References
- Candace, DeStefani, Teacher, candace.destefani@tafensw.edu.au, 0419 521 866, TAFE NSW
- Michael, Drummond, Director, info@iaps.com.au, 0414 400 365, RemoteISP Pty Ltd & IAPS NSW Pty Ltd
Timeline
AGED CARE - HOME CARE SUPPORT WORKER
Cowra Retirement Village
01.2021 - Current
OFFICE MANAGER
RemoteISP Pty Ltd
03.2018 - 07.2023
OFFICE MANAGER
IAPS NSW Pty Ltd
01.2007 - 01.2021
MDF TECHNICIAN - CONTRACTOR
Telstra Corporation Ltd
01.2005 - 01.2007
CREDIT CONTROLLER
Schneider Electric (Aust) Pty Ltd
01.1999 - 01.2005
CERT III - Individual Support - Ageing
TAFE NSW
Certificate in Business Administration
Cert II & Cert III - Agriculture
TAFE NSW