Summary
Overview
Work History
Education
Skills
Accomplishments
Skills
Accomplishments
Timeline
Generic

Fiona Do

Melbourne

Summary

Detail-oriented Team Assistant offering over 12 years of relevant experience within the superannuation industry.

Gifted in diary and email management, event coordination, meeting organization and process improvements with a strong focus on collaboration and achieving results, ensuring reliable support and adaptability to changing needs.

Highly personable with excellent communication skills working closely with various executives, senior management, stakeholders and team members.

A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative events in order to get the task at hand completed and of high quality.

Overview

9
9
years of professional experience

Work History

Employer Engagement Consultant

Cbus Industry Super Funds
05.2021 - Current
  • Provide administrative and email support to team of Senior Employer Engagement Managers on range of client inquiries and follow ups building relationships with internal and external stakeholders
  • Assist with queries from high valued Employers by providing positive client experience by establishing rapport and responding to emails within timely manner
  • Vet and process applications for refunds and corrections to Superannuation contributions
  • Assist Employers with understanding their Super Obligations & Compliance via Live Chat and Inbound calls
  • Assist with content and communications for newsletters and targeted campaigns.
  • Assist with reporting and tracking of referrals to key stakeholders. Additionally providing feedback and key insights to internal stakeholders.
  • Identification and implementation of process improvements and escalations.
  • Provide reporting assistance and gathering information for tender presentations to support People Leaders.

Team Assistant

Cbus Industry Super Funds
12.2020 - 05.2021


  • Coordinated complex calendar management and email management for Head of Administration and senior management, ensuring optimal time allocation for critical tasks.
  • Organized and attend meetings, including compiling all related documents agendas and reports
  • Transcribed minutes of meetings and executed meetings and events for senior management teams.
  • Processed invoices, travel expenses and reimbursements for executive team and senior management group.
  • Maintained appropriate filing of personal and professional documentation.
  • Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
  • Managed return to work roster for teams
  • Produced accurate office files, updated spreadsheets and crafted presentations at request of management and team
  • Organized and coordinated conferences and monthly meetings.
  • Boosted team morale through the planning and execution of engaging team-building events.

Team Assistant

AustralianSuper
02.2016 - 08.2020
  • Provided dairy/email management support to the department Heads of and team
  • Supported team with all travel requests including itineraries, flight, hotel and car rentals.
  • Reconciled monthly credit card expenses for Heads of senior team members.
  • Assisted with the preparation, formatting and editing of department papers, presentations and reports (Excel, Word & PowerPoint).
  • Coordinated internal/external events including staff and member conferences, quarterly staff briefings, union breakfasts and business briefings, overseeing venue hire, logistics of promotional materials, banners and catering.
  • Coordinate internal/external events including staff and member conferences, quarterly staff briefings, union breakfasts and business briefings, overseeing venue hire, logistics of promotional materials, banners and catering.
  • Collated data from member feedback and produced relevant monthly and quarterly reports for stakeholder KPI's.
  • Filing and storing sensitive documentation securely and destroying data accordingly.
  • Stock-take of materials and office supplies, budget tracking and ordering updated product disclosure statements, brochures and promotional materials.
  • General reception duties

Education

.

Skills

    PERSONAL SKILLS

  • Excellent communication skills
  • Ability to work under pressure and tight deadlines
  • Positive, outgoing and motivated
  • Ability to learn quickly and take initiative
  • Self-motivated team player

    • COMPUTER SKILLS

  • Intermediate & Advanced Microsoft Excel

Accomplishments

  • Developed a new process in tracking and recording workplace feedback referrals resulting in a more efficient way to enter the feedback and action advice requests within the agreed upon timeframes.
  • Created training manuals for monthly education reporting and state coordinator manuals resulting in no one point contact within the role and provided training and skill sharing to interstate coordinators.

Skills

  • Winzip
  • CRM
  • Salesforce
  • Eventbrite

Accomplishments

  • SME for the implementation of various contact centres and upskilling of staff to take member queries.
  • Coordinated Mental Health Awareness events across both Victoria and interstate offices.

Timeline

Employer Engagement Consultant

Cbus Industry Super Funds
05.2021 - Current

Team Assistant

Cbus Industry Super Funds
12.2020 - 05.2021

Team Assistant

AustralianSuper
02.2016 - 08.2020

.

Similar Profiles

CREATE PROFILE
Fiona Do