Summary

Overview

Work History

Education

Skills

Professionalmembershipsroles

Initiatives

Industryengagementexperience

Timeline

Fionna Klomp

O'HALLORAN HILL,SA

Summary

My aspiration is to continue working within an organisation where I have opportunities for further professional development and career progression. I am committed to striving for professional excellence and in making a positive and pro-active contribution to organisational goals, the work team, clients, and stakeholders.

Overview

years of professional experience

Work History

Lecturer

TAFE SA

01.2013 - Current

Planning, preparing, conducting & assessing teaching programs – Coober Pedy, Accelerated HLT37315 Program, Datacom Trainees, Regional Trainees, Adelaide Trainees, Online Collaborate Class, External, Schools, FLO, Short Courses, Virtual Class, Online, Blended, Face to Face, Flex Class multiple unit/qualifications flipped learning
Determining and implementing flexible delivery methodologies and developing teaching & learning materials and strategies, - QES work, use delivery using all 3 teaching and learning strategies visual, auditory, and kinesthetic
Establishing and maintaining a learning environment and managing student issues - Datacom Stand Up Desk for 2 Datacom Students Kenneth Loke and Lauren Dungey
Continuous improvement of teaching programs and the workgroup’s products & services Organise Schedules assessment, mapping and Learn updates, QES work BSBPEF201 and BSBSUS211
Providing advice and guidance within areas of specialist expertise in communication with stakeholders in relation to learning needs of students and training needs of employers Industry feedback on currency of delivery and Bowhill Engineering email and industry feedback on ITP
Demonstrate skills, knowledge and broad experience in PROGRAM AREA outlining industry experience – Advanced technical skills in Microsoft Office Suite and MYOB and industry work at Adelaide Hills Physiotherapy
Identify your significant achievements in managing productive working relationships with workgroup members and stakeholders to achieve effective outcomes - Datacom 1 lecturer to deliver and mark one unit in one day at Modbury & Noarlunga when no one else could delivery
Demonstrate ability to establish effective working relationships with all client age groups especially young people – Email from Kathryn Kupke Booleroo Centre District School
Demonstrate significant “track record’ in evaluating operational processes and procedures, identifying improvements, and making recommendations - Sandii and development of 2022 ITP from regional industry experience CIP location request
Demonstrate knowledge and experience in teaching/training/facilitation/mentoring – Datacom NOA and MOD staff link access emails
Demonstrated experience in assisting education program members with student academic counselling and student selection processes – Datacom NOA 3 groups
Demonstrated experience in assisting team members with resource evaluation, selection, adaptation, and development of learning materials – Datacom/Lecturers with Precision/Jane Lawn
Evidence of teaching program related record keeping including student results - Datacom Trainee Progress Tracker
Evidence of contributing to work team processes of staff selection, team development, mentoring, co-ordination and supervision of a delivery area, and planning of programs and projects - Datacom NOA/MOD staff link access emails
Able to employ varied teaching methodologies - On Campus Face to Face, Online, Virtual Class, Blended
Able to identify student needs - Datacom Stand Up Desk for 2 Datacom Students Kenneth Loke and Lauren Dungey
Ability to interact with students - Casper Stephens and Katrina Newchurch Feedback
Create a learning environment by encouraging attendance in a supportive, positive, and safe environment, provide timely feedback, weekly progress reports evidence from Customer Management Team student Katrina Newchurch 000683529
Demonstrated ability to pass on knowledge and skills to others by providing assistance to staff on Datacom procedures and Jody Dillon on Precision Resources
Ability to effectively manage learning and behaviour (completed access plan SP2 Ranjita Vadakattu, Tianna Muirhead, Guanmin Hu all successfully completed), and support students with special needs organised standup desk for a student with a disability and a pregnant student email evidence filed in CV file
Evidence of industry currency and demonstrated continual development of skills in the role through working in industry at Adelaide Hills Physiotherapy evidence located in staff file Educator Competency and Currency Evidence and enrolling in Australian Medical Association (South Australia) Inc
Demonstrated experience in planning, organising and scheduling personal work program, resources and materials for effective achievement of outcomes through the delivery of a successful Beginners and Intermediate Excel Short Course requirements for 28 students at Regency campus 4 students registered in the Intermediate Excel once attending Beginners Excel with an extra 2 students keen from Beginners to attend Intermediate waiting for employers approval to release staff for the day – filed in CV file
Models and promotes appropriate social, ethical, and organisational standards in all interactions ensuring myself and students were using COVID Check in and distancing requirements
Demonstrated ability to perform work role professionally to ensure customer satisfaction evidence from Datacom Trainee Casper Stephens through the Customer Management Team process located in Quality/Industry Consultation and filed in CV file
Evidence of meticulous record keeping with Datacom NOA MOD trainees progress tracker updated daily and reported to Datacom weekly
Design, development, validation/moderation, and utilisation of new and existing assessment and learning resources including Recognition of Prior Learning (RPL) Tools, Learn (Moodle) and web-based learning materials
Fostered and maintained excellent working relationships with industry
Responsible for liaising with industry as well as, public relations and industry events
Maintenance of educational standards, ensuring the provision of high-quality training and assessment practices
Providing guidance and leadership to hourly paid instructors assigned to the program
Provided educational leadership to students through a range of learning material
Maintain student records for ASQA audit and AQTF requirements
Support students to successfully complete course requirements in accordance with relevant training packages
Orientation and induction of new students, including International students
Conduct RPL assessment processes
Compliance with the ‘Standards for RTO’s 2015’ and other mandatory legislation e.g., WHS
Customisation and development of learning and assessment resources
Resulting and preparation of student reports
Creating flexible delivery opportunities to enhance learning and integrate Key Competencies / Employability Skills
Providing vocational counselling and learning support to students in the preparation for employment in their career pathways and making reasonable adjustments to students with learning difficulties
Providing educational leadership to students through a range of learning material
Providing learning support for learners from a broad range of cultural backgrounds
Fostering and maintaining excellent working relationships with industry, employers, and employment agencies
Counselling, registering in SIS and orientating new students face to face and over the phone
Developing, delivering, and facilitating theoretical and practical learning components using flexible teaching strategies for external/internal online self-paced students within a simulated business environment
Designing, developing, researching, and adapting new and existing learning resources including PowerPoint presentations, Moodle 2 (Learn), Learning Guides
Engaging learners through implementing group and individual learning strategies such as brainstorming, group discussion, problem-solving activities, icebreakers, and role play
Developing daily planning activities, teaching students to prioritize and make productive use of their time and resources
Promoting self-direction and ownership of learning by offering the learners to make choices where possible
Encouraging participation, discussion, learning by doing and sharing, valuing all learners for what they have to offer to the group’s learning experience
Providing development of relevant skills, knowledge, and attitude in order for students to achieve competency within the relevant training package
Developing, researching, evaluating, and adapting learning materials and delivery to enhance and develop student’s skills
Assisting students to satisfactorily complete the requirements of the Business Service Program by providing instruction, learning assistance, and educational guidance
Providing constructive feedback on learning and supporting students to adequately complete course requirements in accordance with relevant training packages
Assessing, reporting, and resulting students' practical and theoretical skills and abilities ensuring consistency of National Training Qualification Requirements
Maintaining and adhering student records for audit Quality Assurance AQTF/WHS requirements
Maintaining educational standards ensuring high-quality delivery and assessment of training packages including associated electives Compliance with the ‘Standards for RTO’s 2015’ and other mandatory legislation e.g., WHS.

Receptionist

Adelaide Hills Physiotherapy

01.2005 - 01.2007

Creating and recording both manual and electronic new client files
Archiving client files
Applying Medicare details
Applying and calculating Medicare funding
Applying private health fund rebates
Applying patient discount
Registering new client
Disinfecting/sanitising treatment beds, face holes, electrical equipment, therapy equipment, benches, waiting area equipment, tables, chairs, doors, etc
Record doctor referral requests
Request archived file retrieval
Cancel electronic bookings
Reschedule electronic bookings
Maintain workers compensation records
Calculate MBS gap amounts
Changing and disposing waste such as gloves, cloth, or paper protective linen between clients
Wearing personal protective equipment (such as gloves).

Administration/Accounts Officer

Kangaroo Island SeaLink Pty Ltd

01.2000 - 01.2005

Check incoming invoices and data entry of tax invoices
Collate purchase orders, invoices, and delivery dockets
Coding and sorting of travel agent vouchers
Remove remittance advice, attach to cheque and mail, file refund cheques
Stock ordering and negotiating stock prices
Prepare annual printing budget
Prepare, maintain, and code monthly Australia Post charges
Typing of legal documents, correspondence, mail merge letters, job descriptions
Maintenance of staff induction packs
Issuing travel insurance policies
Chart preparation of risk management reports
Data entry - brochure requests, statistical information of outgoing mail, etc
Telephone enquiries
Client liaison
Ingoing and outgoing mail
Diary management
Assisting with marketing.
Ensured timely vendor payments by managing invoice processing and expense tracking systems.
Input vendor payments and updated accounts to reflect new balances.

Joint Manager/Proprietor

Immaculate Hair Concept

01.1993 - 01.2000

Organising skill updates
Liaison with Sales Representatives, Health Department Officers
Small business management
Forecasting and planning
Cash handling, banking, and daily reconciliations
Manual bookkeeping
Stock control, ordering and stock take
Monitoring workplace, health, and safety issues
Diary management and telephone enquiries
Marketing, advertising, and product displays
Advising customers on hair designs, products, and trends
Washing, perming, styling, cutting, coloring, etc
Dispute resolution and customer complaints
Building clients’ self-esteem and customer relations.

Share Clerk

KPMG Peat Marwick / Interstate Share Registry Pty Ltd

01.1986 - 01.1993

Auditing and processing of transfers, transmissions, markings, etc
Vetting documents and dealing with deceased estate, changes of name
Data entry, printing of certificates and filing
Mailing notices and informing clients of changes in value of share portfolios due to Stock Market fluctuations
Assisting stockbrokers/shareholders with inquiries.

Education

Flinders University - Bedford Park -

TAFE SA - Adelaide -

TAFE SA - Adelaide

Adelaide, SA

Speakman Training - (Kangaroo Island SeaLink Adelaide Workplace Training) -

TAFE SA - Noarlunga -

TAEPDD501 Maintain and Enhance Professional Practice -

01.2023

TAEDES501 Design and Develop Learning Strategies -

01.2023

BSBSS00121 Medical Administration Skill Set -

01.2022

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment -

01.2022

BSBMED303 Maintain patient records -

01.2022

BSBMED302 Prepare and process medical accounts -

01.2022

BSBMED301 Interpret and apply medical terminology appropriately -

01.2022

TAE40116 Certificate IV in Training and Assessment -

01.2020

TAEASS502 Design and Develop Assessment Tools -

01.2019

ICT30115 Certificate III in Information, Digital Media and Technology -

01.2015

ICTSAS304 Provide basic system administration -

01.2015

ICTSAS306 Maintain equipment and software -

01.2015

ICTICT302 Install and optimise operating system software -

01.2015

ICTSAS303 Care for computer hardware -

01.2015

ICTSAS301 Run standard diagnostic tests -

01.2015

ICTICT202 Work and communicate effectively in an ICT environment -

01.2015

ICTICT303 Connect internal hardware components -

01.2015

TAELLN411 Address Adult Language, Literacy and Numeracy Skills -

01.2014

CHCPRT001 Identify and Respond to Children and Young People at risk -

01.2014

Information Management Awareness -

01.2014

WHS – Induction for TAFE SA Workers -

01.2014

TAFE SA External Online Induction -

01.2013

Work Health and Safety (WHS) Act 2012 (SA) TAFE SA -

01.2013

TAE40110 Certificate IV Training and Assessment -

01.2013

Pollak Partners - Adelaide -

01.2000

L’Oréal - Hyde Park -

01.1997

Drake Personnel - Adelaide -

01.1992

TAFE SA - Noarlunga -

01.1988

Reynella East High School -

01.1986

Skills

Research and analysis
Academic Research

Academic Writing
Class Management

Professionalmembershipsroles

Australian Institute of Office Professionals
Murraylands Training & Employment Apprentice & Trainee of the Year Awards 2018
Skills for Future Jobs 2020 – Training and Skills Commission Workforce Development Plan
Adelaide Career and Employment Expo 2018

Initiatives

2018, TAFE SA Mount Barker / Murray Bridge - Short Course Intermediate Excel, TAFE SA Mount Barker / Murray Bridge - Short Course Microsoft Word Excel Outlook Taster
2017, TAFE SA Port Augusta - Small Regional Community Delivery
2016, TAFE SA Yankalilla Community Centre - Small Regional Community Delivery
2015, TAFE SA Regency - TAFE SA Staff PD Advance Outlook
2014, TAFE SA Noarlunga - Short Course Basic MYOB

Industryengagementexperience

2023, City of Adelaide Office of the Lord Mayor Dr Jane Lomax-Smith AM, Meeting
2022, WorkSkill / Datacom Passport Office, Trainees Meeting
2021, Adelaide Hills Physiotherapy, Receptionist, Maintaining PPMP database (Physiotherapy Practice Management Program), Creating and recording both manual and electronic new client files, Archiving client files, Applying Medicare details, Applying and calculating Medicare funding, Applying private health fund rebates, Applying patient discount, Registering new client, SMS patient appointments details, Disinfecting/sanitising treatment beds, face holes, electrical equipment, therapy equipment, benches, waiting area equipment, tables, chairs, doors, etc., Record doctor referral requests, Request archived file retrieval, Cancel electronic bookings, Reschedule electronic bookings, Maintain workers compensation records, Calculate MBS gap amounts, Changing and disposing waste such as gloves, cloth, or paper protective linen between clients, Wearing personal protective equipment (such as gloves, masks)

Timeline

Lecturer

TAFE SA

01.2013 - Current

Receptionist

Adelaide Hills Physiotherapy

01.2005 - 01.2007

Administration/Accounts Officer

Kangaroo Island SeaLink Pty Ltd

01.2000 - 01.2005

Joint Manager/Proprietor

Immaculate Hair Concept

01.1993 - 01.2000

Share Clerk

KPMG Peat Marwick / Interstate Share Registry Pty Ltd

01.1986 - 01.1993

Flinders University - Bedford Park -

TAFE SA - Adelaide -

TAFE SA - Adelaide