Fiorella Calixto
Melbourne,VIC
Summary
Proactive and dedicated, I leveraged my expertise in kitchen organization and customer service at Arcos Dorados SAC, enhancing team efficiency and guest satisfaction. My ability to maintain sanitation standards and collaborate effectively resulted in a positive, high-quality dining experience, underscoring my commitment to excellence and teamwork in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Kitchen Hand
Arcos Dorados SAC
09.2023 - 10.2024
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Plated and presented food following chef requirements.
- Followed recipes and chef instructions to prepare food correctly.
- Transported food items from storage areas to kitchen for prepping.
- Learned other teammates' work tasks to train as backup.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Followed food safety practices and sanitation guidelines.
- Lifted and carried heavy materials.
Hospitality Worker
KFC Restaurant
01.2023 - 09.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Negotiated with suppliers to secure quality products at competitive prices, improving profit margins.
- Organized staff schedules to ensure coverage during peak times, maintaining service standards.
- Enhanced dining experience for customers with meticulous attention to detail in table setting and order accuracy.
- Streamlined check-in process, reducing wait times and elevating guest first impressions.
- Improved guest satisfaction by providing prompt and courteous service.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Education
Bachelor of Science - Business Administration
UPC
Lima, Peru12.2019
Skills
- Positive attitude
- Kitchen cleaning and maintenance
- Customer service
- Team collaboration
- Dishwashing
- Food preparation
- Equipment cleaning
- Punctual and reliable
- Kitchen organization
- Cleaning proficiency
- Chopping vegetables
- Dedicated work ethic
Certification
- RSA
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Kitchen Hand
Arcos Dorados SAC
09.2023 - 10.2024
Hospitality Worker
KFC Restaurant
01.2023 - 09.2023
Bachelor of Science - Business Administration
UPC
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