Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fipe NAVINIKALOU

70 NASEVOU STREET

Summary

I am an enthusiastic, self-motivated, reliable and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

Overview

6
6
years of professional experience

Work History

Office Administrator

Ritco Real Estate
11.2024 - 02.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

CUSTOMER SERVICE AGENT FOR AGED CARE

TKW RESEARCH FIJI
03.2024 - 11.2024
  • Communicated with My Aged Care, assessors and service providers on behalf customers to assist in making decisions about referrals or seek and update personal information held by MY AGED CARE
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Addressed customer account discrepancies and concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.

Customer Service Agent

MINDPEARL FIJI
07.2022 - 01.2024
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Sales Representative

VALUEFONE LTD SUVA
01.2020 - 08.2021
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Exceeded sales targets through effective planning and goal setting.
  • Contributed to team objectives in fast-paced environment.

Telemarketing Sales Representative

VODAFONE FIJI TLD
04.2019 - 10.2020
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

Education

SHORT COURSE TRAINING

SERVICEPRO INT TOURISM & HOSPITALITY INSTITUE
SUVA,FIJI
08-2020

FIJI SEVENTH FORM EXAMINATION -

SAINT JOSEPH SECONDARY SCHOOL
WAIMANU ROAD, SUVA
12-2019

FIJI LEAVING SCHOOL CERTIFICATE -

SAINT JOSEPH SECONDARY SCHOOL
WAIMANU ROAD, SUVA
12-2018

FIJI JUNIOR CERTIFICATE -

SAINT JOSEPH SECONDARY SCHOOL
WAIMANU ROAD, SUVA
12-2016

FIJI EIGTH YEAR EXAMINATION - YEAR 1-8

SAINT AGNES PRIMARY SCHOOL
NABUA, SUVA
12-2014

Skills

  • Time management
  • Office administration
  • Administrative support
  • Database entry
  • Office management
  • Verbal communication
  • Telephone reception
  • Customer relationship management (CRM)
  • Inbound phone call handling

Languages

English
Full Professional

Timeline

Office Administrator

Ritco Real Estate
11.2024 - 02.2025

CUSTOMER SERVICE AGENT FOR AGED CARE

TKW RESEARCH FIJI
03.2024 - 11.2024

Customer Service Agent

MINDPEARL FIJI
07.2022 - 01.2024

Sales Representative

VALUEFONE LTD SUVA
01.2020 - 08.2021

Telemarketing Sales Representative

VODAFONE FIJI TLD
04.2019 - 10.2020

SHORT COURSE TRAINING

SERVICEPRO INT TOURISM & HOSPITALITY INSTITUE

FIJI SEVENTH FORM EXAMINATION -

SAINT JOSEPH SECONDARY SCHOOL

FIJI LEAVING SCHOOL CERTIFICATE -

SAINT JOSEPH SECONDARY SCHOOL

FIJI JUNIOR CERTIFICATE -

SAINT JOSEPH SECONDARY SCHOOL

FIJI EIGTH YEAR EXAMINATION - YEAR 1-8

SAINT AGNES PRIMARY SCHOOL

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