Fipe NAVINIKALOU
70 NASEVOU STREET
Summary
I am an enthusiastic, self-motivated, reliable and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
6
6
years of professional experience
Work History
Office Administrator
Ritco Real Estate
11.2024 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
CUSTOMER SERVICE AGENT FOR AGED CARE
TKW RESEARCH FIJI
03.2024 - 11.2024
- Communicated with My Aged Care, assessors and service providers on behalf customers to assist in making decisions about referrals or seek and update personal information held by MY AGED CARE
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Customer Service Agent
MINDPEARL FIJI
07.2022 - 01.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Sales Representative
VALUEFONE LTD SUVA
01.2020 - 08.2021
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Exceeded sales targets through effective planning and goal setting.
- Contributed to team objectives in fast-paced environment.
Telemarketing Sales Representative
VODAFONE FIJI TLD
04.2019 - 10.2020
- Answered calls, took messages, and transferred calls to correct individuals.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Education
SHORT COURSE TRAINING
SERVICEPRO INT TOURISM & HOSPITALITY INSTITUE
SUVA,FIJI08-2020
FIJI SEVENTH FORM EXAMINATION -
SAINT JOSEPH SECONDARY SCHOOL
WAIMANU ROAD, SUVA12-2019
FIJI LEAVING SCHOOL CERTIFICATE -
SAINT JOSEPH SECONDARY SCHOOL
WAIMANU ROAD, SUVA12-2018
FIJI JUNIOR CERTIFICATE -
SAINT JOSEPH SECONDARY SCHOOL
WAIMANU ROAD, SUVA12-2016
FIJI EIGTH YEAR EXAMINATION - YEAR 1-8
SAINT AGNES PRIMARY SCHOOL
NABUA, SUVA12-2014
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- Verbal communication
- Telephone reception
- Customer relationship management (CRM)
- Inbound phone call handling
Languages
English
Full Professional
Timeline
Office Administrator
Ritco Real Estate
11.2024 - 02.2025
CUSTOMER SERVICE AGENT FOR AGED CARE
TKW RESEARCH FIJI
03.2024 - 11.2024
Customer Service Agent
MINDPEARL FIJI
07.2022 - 01.2024
Sales Representative
VALUEFONE LTD SUVA
01.2020 - 08.2021
Telemarketing Sales Representative
VODAFONE FIJI TLD
04.2019 - 10.2020
SHORT COURSE TRAINING
SERVICEPRO INT TOURISM & HOSPITALITY INSTITUE
FIJI SEVENTH FORM EXAMINATION -
SAINT JOSEPH SECONDARY SCHOOL
FIJI LEAVING SCHOOL CERTIFICATE -
SAINT JOSEPH SECONDARY SCHOOL
FIJI JUNIOR CERTIFICATE -
SAINT JOSEPH SECONDARY SCHOOL
FIJI EIGTH YEAR EXAMINATION - YEAR 1-8
SAINT AGNES PRIMARY SCHOOL
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