Firas Faraj
Botany,NSW
Summary
Restaurant Manager with over 9 years of experience providing ample and timely restaurant management for optimum customer fulfilment. Possesses a formidable knowledge in financial management and team motivation. Currently working for Toll as dockhand and now looking for a new and challenging supervising position, one which will make best use of my existing skills and experience.
Overview
18
18
years of professional experience
Work History
Dangerous Goods Specialist
TEAM GLOBAL EXPRESS
BANKSMEADOW
11.2016 - Current
- Identified, classified and segregated dangerous goods according to regulations.
- Inspected storage facilities for safety compliance.
- Developed emergency response plans in case of accidents involving hazardous materials.
- Provided technical guidance on the safe handling and transportation of hazardous materials.
- Performed quality control checks to ensure accuracy of documents related to dangerous goods shipments.
- Assisted with the preparation of manifest documents for dangerous goods shipments.
- Prepared labels, placards, shipping papers and other documents required for shipping dangerous goods safely.
- Monitored compliance with applicable laws and regulations governing the transport of dangerous goods.
- Investigated incidents involving dangerous goods to determine root cause and corrective actions needed.
- Advised customers on proper packaging requirements for their products prior to shipment as regulated by law.
- Ensured that personnel involved in the handling, loading and unloading and transporting of hazardous materials are properly trained in accordance with applicable regulations.
- Participated in training sessions regarding Dangerous Goods Regulations updates, changes or amendments.
- Coordinated with internal departments such as logistics, operations, purchasing, sales and customer service regarding issues related to the handling of hazardous materials.
- Provided feedback on potential improvements in processes used when dealing with dangerous goods shipments.
- Responded promptly to inquiries from customers about their orders containing potentially hazardous items.
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Recruited, hired and oversaw team of personnel maintaining dangerous goods compliance.
CONCIERGE TEAM
InterContinental - Sydney
Sydney
05.2016 - 02.2017
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
RESTAURANT MANAGER
Lebanon and Beyond
Randwick, NSW
03.2006 - 05.2016
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
BUSINESS DEVELOPMENT
Jobels Cafe - Cafe and Restaurant in Belmore, Sydney
01.2015 - 05.2015
- Balance service costs to ensure profitability
- Proposing and Implementing effective marketing strategy to maximise sale levels
- Responsible for business performance of the coffee shop
- In charge of budgeting and financial management, planning, organising and directing of all caffe services
- Addressing problems and trouble shooting
- Planning and coordinating menus
- Supervising, training and developing junior staff
- Coordinating the entire operation of the coffee shop during scheduled shifts
- MS Office, Mac apps, POS systems.
Education
Bachelor of Hospitality and Tourism Management -
Carrick Institute of Education
01.2011
Certificate IV in Business -
Kent Institute of Business and Technology
01.2009
Higher School Certificate -
SES High School
01.2005
Skills
- Motivational skills
- Influential people skills
- Customer service
- Attention to detail
- Brand standards
- People management
- Business performance
- Event planning
- Calm under pressure
- Problem-solving
- Time management
- Coordination
- Freight handling
- Dangerous goods handling
References
- Marc Riachy, Bar Manager, Bazura Cafe Restaurant Bar, 0432927782
- Mrs. Nancy Abirached, Business Owner, Lebanon and Beyond Restaurant, 0415465306
- Arthur Mansour, A380 Customer Service Supervisor and Qantas AviationSafety Training Instructor, 0416228725
Volunteer Experience
- Assisting with Christmas services and other events at St. Michael’s Lebanese Church, Redfern
- Contributing to Sunday school programme development and innovation
- Assisting with planning and seeking coordination for weekly services as needed
- Help plan Good Friday and other Easter Events
Timeline
Dangerous Goods Specialist
TEAM GLOBAL EXPRESS
11.2016 - Current
CONCIERGE TEAM
InterContinental - Sydney
05.2016 - 02.2017
BUSINESS DEVELOPMENT
Jobels Cafe - Cafe and Restaurant in Belmore, Sydney
01.2015 - 05.2015
RESTAURANT MANAGER
Lebanon and Beyond
03.2006 - 05.2016
Bachelor of Hospitality and Tourism Management -
Carrick Institute of Education
Certificate IV in Business -
Kent Institute of Business and Technology
Higher School Certificate -
SES High School
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