Summary
Overview
Work History
Education
Skills
Timeline
Generic

Firat Boyraz

ropes crossing,New South Wales

Summary

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment. Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

8
8
years of professional experience

Work History

Woolworths Proactive Services Manager

Woolworths
01.2023 - 01.2024
  • Coordinated projects from conception to completion, ensuring timely delivery
  • Performed facility checks to verify cleanliness and client safety
  • Led training and onboarding programs to assist new hires with meeting targets
  • Resolved conflicts within teams promptly to maintain a positive work environment
  • Managed diverse teams to achieve company goals and improve efficiency
  • Maintained up-to-date knowledge of industry best practices for management efficiency
  • Motivated team members through recognition programs and constructive feedback
  • Liaised between different departments to ensure cohesive business operations

Office Administrator and Sales Assistant

Property Results
01.2021 - 01.2023
  • Contributed to marketing campaigns and promotional updates on social media platforms
  • Managed inventory levels to prevent shortages or excessive surplus
  • Directed work of multiple teams and assisted with meeting specific team project goals
  • Fostered inclusive and progressive work culture to boost employee morale and overall satisfaction
  • Liaised between different departments to ensure cohesive business operations
  • Led training and onboarding programs to assist new hires with meeting targets
  • Maintained up-to-date knowledge of industry best practices for management efficiency
  • Established and maintained relationships with key stakeholders and clients
  • Finished tasks and job duties, adhering to deadlines to avoid delays

Project Management and Construction Administration

Executive Interior Projects
01.2021 - 01.2023
  • Served as first point of contact for clients, answering questions and explaining strategies
  • Set deadlines and timeline estimates for upper level management and stakeholders
  • Documented project procedures, data and findings for use in future project scopes and planning
  • Prioritized tasks and personal work plans to meet project milestones
  • Coordinated and designated work tasks among team members
  • Compiled project information and status updates for distribution to stakeholders
  • Completed assigned tasks prior to shift end

Restaurant Supervisor

Avanti Pizza And Kebabs
01.2016 - 01.2022
  • Measured and controlled restaurant costs and revenues and implemented sound business tactics
  • Monitored floor volume and assisted with seating, serving and communication to maintain coverage and guest satisfaction
  • Conducted daily pre-shift meeting with team to communicate specials, guest evaluation scores and staff or service concerns
  • Met with guests informally during meals or upon departure to obtain feedback on food and beverage quality, service levels and overall satisfaction
  • Acted as guest service role model for restaurant, set example for excellent customer service and created positive atmosphere for guest relations
  • Performed inventory checks to minimize overordering
  • Selected and trained staff members to meet brand standards and customer service goals
  • Inspected kitchen and dining areas to verify sanitation compliance and delivered safe, healthy and friendly work environment
  • Delegated kitchen tasks and coordinated workflows to support workload
  • Met tight deadlines by directing safe meal preparation and delivery in fast-paced environment

Education

CERTIFICATE : HAND HYGIENE -

ALISON
07.2024

CERTIFICATE : CPR AND FIRST AID CERTIFICATE -

NATIONAL FIRST AID COURSES
07.2024

CERTIFICATE OF REGISTRATION -

Think Real Estate
06.2023

TRAFFIC CONTROL WORK TC AND IMP -

Work Health And Safety
05.2023

LICENSE : RSA AND RSG -

Star Training
02.2023

BACHELOR OF CONSTRUCTION MANAGEMENT HONOURS -

Western Sydney University
Sydney, NSW
09.2021

CONSTRUCTION INDUCTION CARD -

Work Health, And Safety
03.2020

HIGH SCHOOL DIPLOMA -

Mountain View Adventist College
Doonside, NSW
12.2015

Skills

  • Service Delivery
  • Sales Support
  • Operations Management
  • Business Analysis
  • Staff Development
  • Customer Service
  • Management
  • New Employee Hiring
  • Strategic business planning
  • Resource Allocation
  • Culture development
  • Inventory Management
  • Service Quality Management
  • Staff Supervision
  • Goal Setting
  • Conflict Resolution
  • Budget Control
  • Workplace Safety
  • Project Planning
  • Relationship Building
  • Estimating and Quoting
  • Employee Training and Development
  • Schedule Management
  • Performance Evaluations
  • Service Documentation
  • Shift Scheduling
  • Work Planning and Prioritization
  • Positive Attitude
  • Staff Training and Development
  • Team Collaboration and Leadership
  • Critical Thinking
  • Team Leadership
  • Contract Management
  • Office Administration
  • Outgoing and Energetic
  • Multitasking and Organization
  • Quality Control
  • Cost Estimates
  • MS Office
  • Coaching and Mentoring
  • Documentation And Reporting
  • Time Management
  • Project Management
  • Technical knowledge
  • Problem-Solving
  • Reliable and Responsible
  • Customer Service Management
  • Employee Supervision
  • Leadership Development
  • Quality Assurance
  • Staff Management

Timeline

Woolworths Proactive Services Manager

Woolworths
01.2023 - 01.2024

Office Administrator and Sales Assistant

Property Results
01.2021 - 01.2023

Project Management and Construction Administration

Executive Interior Projects
01.2021 - 01.2023

Restaurant Supervisor

Avanti Pizza And Kebabs
01.2016 - 01.2022

CERTIFICATE : CPR AND FIRST AID CERTIFICATE -

NATIONAL FIRST AID COURSES

CERTIFICATE OF REGISTRATION -

Think Real Estate

TRAFFIC CONTROL WORK TC AND IMP -

Work Health And Safety

LICENSE : RSA AND RSG -

Star Training

BACHELOR OF CONSTRUCTION MANAGEMENT HONOURS -

Western Sydney University

CONSTRUCTION INDUCTION CARD -

Work Health, And Safety

HIGH SCHOOL DIPLOMA -

Mountain View Adventist College

CERTIFICATE : HAND HYGIENE -

ALISON
Firat Boyraz