Summary
Overview
Work History
Education
Skills
Certification
Telephone
Accomplishments
Affiliations
References
Timeline
Generic

Steven Rennie

Marsden,Qld

Summary

Diligent Transport Manager with over 4 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Hardworking and motivated Transport Manager with over 4 years of experience and record of success in Transport industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Queensland Manager

Rangeview Transport
Yatala, Qld
10.2021 - Current
  • Delegated work to staff, setting priorities and goals.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored staff performance and addressed issues.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Delivered products to customer locations on time.

Regional MC Driver

Maney Transport
Meadowbrook, Qld
01.2015 - 10.2021
  • Operate various vehicle as required
  • Load / unload various vehicles
  • Perform pre departure checks on vehicles
  • Fatigue Management
  • Customer Liaison.
  • Secured merchandise, avoiding damage during transportation.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Documented daily mileage, gas, and other data.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Completed day-to-day duties accurately and efficiently.

Operations Manager

Bombora Resort & Coach Tours
Coolangatta
03.2011 - 01.2015
  • Tour Creation
  • Tour Marketing
  • Coach Driver/Tour Guide
  • Maintain Vehicles to company standard
  • Resort Reception Duties
  • Supervision of Staff (Permanent, Casual and Contractors)
  • Managed scheduling, training and inventory control.
  • Money handling.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Contributed to proposal and contract development, negotiations and meetings.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.

Coach Captain

Scenic Tours
Newcastle
03.2008 - 03.2011
  • Coach Driver/Tour Guide (30 seat Off Road Coaches and 48 seat Luxury Coaches)
  • Be able to tour anywhere in Australia with Commentary
  • Maintain vehicles to company standard
  • Supervision of staff
  • Money handling
  • Promote optional tours to guests.
  • Developed relationships with vendors such as hotels, restaurants and transportation providers in order to secure discounts for customers.
  • Selected travel routes and sites to visit based on knowledge of specific areas.
  • Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
  • Maintained a positive attitude and enthusiasm when interacting with guests.
  • Collected fees and tickets from group members.
  • Led guided tours and informational talks for large groups to showcase attractions and highlights.
  • Adhered to company policies and procedures when dealing with guest complaints or inquiries.
  • Distributed brochures and showed audiovisual presentations at tour sites.

Driver Guide

AATKings
Yulara
09.2009 - 01.2010
  • Coach Driver/Tour Guide (14 – 65 seat coaches)
  • Maintain vehicles to company standard
  • Promote optional tours to guests
  • Supervision of Staff.

Senior Tour Guide

Adventure Tours Australia
Adelaide
10.2003 - 03.2009
  • Coach Driver/Tour Guide (Mix of vehicles ranging from Land Cruiser to 53 Seat Coaches)
  • Be able to tour anywhere in Australia with Commentary
  • Maintain vehicles to company standard
  • Supervision of staff
  • Money handling
  • Promote optional tours to guests
  • Remote area Touring.

Brigade Member

Queensland Rural Fire Service
Gold Coast
05.1991 - 09.2003
  • Established and managed water supplies to support suppression activities.
  • Provided support during hazardous material incidents, including cleaning up spills and containing the area.
  • Interacted professionally with victims, witnesses and other personnel associated with an incident.
  • Supported rescue operations by providing assistance in searching for missing persons.
  • Performed routine inspections of buildings to identify potential safety hazards or code violations.
  • Coordinated efforts between multiple emergency response teams during major incidents.
  • Answered emergency situations and assessed conditions to contain fires, assist victims, and prevent escalation.
  • Monitored weather conditions to determine potential risks from lightning strikes or other natural disasters.
  • Advised homeowners on methods for preventing house fires through proper storage of flammable materials and use of extinguishers.
  • Attended community events to provide information on fire safety awareness initiatives.
  • Conducted fire drills at schools and businesses.
  • Controlled and extinguished fires using manual and power equipment.
  • Investigated suspicious blazes in order to identify possible arsonists.
  • Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.
  • Educated public on ways to prevent fires and fire damage.
  • Rescued fire victims and administered emergency medical aid.
  • Communicated with other members of the team to coordinate activities at a scene.
  • Communicated with other firefighters and emergency personnel to relay observations, equipment needs, and other relevant information.
  • Patrolled assigned areas for signs of fires or other hazardous situations.
  • Completed field assessments of active fires and planned optimal approaches.
  • Conducted public education programs about fire safety topics, such as smoke alarms and home escape plans.
  • Collaborated with local government agencies to develop new policies related to disaster preparedness.
  • Responded to fire and safety-related emergency calls in local area.
  • Observed strict safety protocols to maintain personal and coworker safety.

Safety and Security Supervisor

Hayman Island Resort
Great Barrier Reef, Qld
10.1999 - 12.2002
  • Principle Fire Officer
  • Train Volunteers
  • Maintain fire equipment
  • Maintain PPE
  • Conduct Hazard reductions to ensure safety of the resort and village
  • Assist Medical Centre when required
  • Promote Fire Safety
  • New employee fire induction
  • Liaise with other emergency services
  • Provide Security for the Resort, Guests and Staff
  • Crowd Control.

Senior Store person/Driver

Tile City Burleigh Heads Queensland
01.1997 - 01.1999
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Delivered goods and services to customers on time and in excellent condition.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Reviewed work orders to perform freight movement and deliveries.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Delivered packages to customers in a timely and efficient manner.
  • Adhered to company policies and procedures related to safety and security standards.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Collected payments for goods delivered or unloaded.
  • Identified needs of customers promptly and efficiently.

Partner / Operator

Long Safety Pool Fencing
Mudgeeraba, Qld
01.1991 - 01.1998
  • Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
  • Constructed gates to match existing fence styles or as requested by customers.
  • Used spades and augers to dig fence post holes.
  • Positioned and clamped work pieces together to assemble jig fixtures.
  • Installed wood, metal, vinyl, chain-link and other types of fences in residential and commercial locations.
  • Adhered to strict safety protocols to minimize risk of accidents and injuries.
  • Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
  • Removed materials and tools and cleaned up job site after project completion.
  • Inspected completed projects for accuracy and quality assurance.
  • Assembled prefabricated sections of fencing quickly and efficiently.
  • Delivered pricing estimates for fences to customers.
  • Completed work in different weather conditions and on diverse ground types.
  • Adhered strictly to local building codes when installing new fences.
  • Mentored new employees, coaching in job tasks and company procedures.
  • Prepared cost estimates for projects based on labor, materials, and other costs.

Owner/operator

Rennie's Transport
Mudgeeraba, Qld
01.1992 - 01.1997
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
  • Inspected cargo for damage prior to loading onto trucks and during transit.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Conducted emergency vehicle repairs to restore safety and dependability.
  • Performed daily vehicle maintenance by checking fluid levels, tire wear and brake integrity.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Investigated incidents involving freight claims or customer complaints in a timely manner.
  • Oversaw and checked proper loading and unloading of cargo on vehicles and trailers.
  • Performed regular vehicle cleanings inside and outside cabins ensuring they are presentable at all times.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Reviewed driver performance regularly offering feedback on areas needing improvement.

Owner Operator

Trim ‘n’ Tidy Mowing Services
Mudgeeraba, Qld
01.1990 - 01.1992
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new opportunities.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Delivered products to customer locations on time.
  • Understood and followed oral and written directions.

Customer Service Advisor

Gold Coast Truck Centre
Nerang, Qld
01.1990
  • Developed strong customer relationships to encourage repeat business.
  • Tracked customer feedback using surveys and other methods of evaluation.
  • Processed payments accurately according to company policies and procedures.
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.
  • Set up and activated customer accounts.
  • Accessed areas of equipment or vehicle to perform necessary maintenance, including inspecting and performing work in, on, or under parts of vehicles and trailers.
  • Ensured safety measures were taken at all times when operating machinery.
  • Prepared equipment inspection schedules, work plans or other records.
  • Worked alongside technicians providing regular service, troubleshooting and upgrading equipment.
  • Monitored stock levels of spare parts and ordered new supplies as needed.
  • Collaborated with other departments in order to optimize workflow efficiency.

Senior Tour Guide / Marketing Manager

Mountain Tours
Gold Coast
  • Coach Driver/Tour Guide (10 – 48 seat coaches)
  • Maintain vehicles to company standards
  • Supervision of staff
  • Money handling
  • Promote optional tours to guests
  • Promote tours to local tour desks
  • Prepare marketing campaigns.

Internal Sales Estimator

Bradnams Windows and Doors
Nerang, Qld
  • Prepared estimates to use in vendor or subcontractor selection.
  • Assists in developing scopes of work for bid packages.
  • Presented prepared estimates by assembling and displaying numerical and descriptive information.
  • Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
  • Redesigned parts of projects to fit budget criteria of clients.

Education

Skills

  • Operations Management
  • Team Leadership
  • Brand Management
  • Time Management
  • Schedule Preparation
  • Sales Techniques
  • Staff Development

Certification

  • Multi Combination (unrestricted) Drivers License
  • Forklift
  • Cert III Transport Operations
  • Basic Fatigue Management - BFM
  • Uluru Kata Tjuta Tour Guide Accreditation
  • Kakadu Tour Guide Accreditation

Telephone

0417 730 450

Accomplishments

  • Recipient of the Department of Emergency Services 1997 Australia Day Achievement Medallion.

Affiliations

  • Travelling
  • Camping
  • Exploring
  • Bike riding
  • Family Time
  • Kayaking
  • Shopping with the Wife.

References

References available upon request.

Timeline

Queensland Manager

Rangeview Transport
10.2021 - Current

Regional MC Driver

Maney Transport
01.2015 - 10.2021

Operations Manager

Bombora Resort & Coach Tours
03.2011 - 01.2015

Driver Guide

AATKings
09.2009 - 01.2010

Coach Captain

Scenic Tours
03.2008 - 03.2011

Senior Tour Guide

Adventure Tours Australia
10.2003 - 03.2009

Safety and Security Supervisor

Hayman Island Resort
10.1999 - 12.2002

Senior Store person/Driver

Tile City Burleigh Heads Queensland
01.1997 - 01.1999

Owner/operator

Rennie's Transport
01.1992 - 01.1997

Brigade Member

Queensland Rural Fire Service
05.1991 - 09.2003

Partner / Operator

Long Safety Pool Fencing
01.1991 - 01.1998

Owner Operator

Trim ‘n’ Tidy Mowing Services
01.1990 - 01.1992

Customer Service Advisor

Gold Coast Truck Centre
01.1990

Senior Tour Guide / Marketing Manager

Mountain Tours

Internal Sales Estimator

Bradnams Windows and Doors

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Steven Rennie