Firyal Goro
Roxburgh park,VIC
Summary
Extremely dedicated and organized with solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Noah Homes Pty Ltd
Glenroy , VIC
2023.07 - 2024.01
- Organized and maintained filing systems, both paper and electronic.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Responded promptly to customer inquiries via email or phone.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Processed incoming invoices for payment in a timely manner.
- Provided administrative support to the project manager as needed.
- Communicated effectively with clients, contractors, architects, engineers.
- Drafted, reviewed, and negotiated contracts in accordance with applicable laws and regulations.
Director
Global Vic Conveyancing
Glenroy , VIC
2021.07 - 2023.07
- Monitored progress of each transaction from initial instruction through to completion.
- Ensured that all relevant paperwork was prepared accurately for submission to Land Registry.
- Drafted letters confirming details of transactions between all parties involved.
- Calculated stamp duty tax liabilities on behalf of clients.
- Provided advice to clients on the legalities of buying or selling a property.
- Conducted searches at local authority offices relating to specific properties.
- Responded to inquiries from clients regarding conveyancing matters.
- Prepared and reviewed legal documents such as contracts, deeds, mortgages, titles and settlements.
- Maintained up-to-date knowledge on changes in legislation affecting conveyancing processes.
- Liaised with estate agents, surveyors and other third parties involved in conveyancing process.
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
Conveyancer
Fasttrack Conveyancing
Mount Waverely , VIC
2021.04 - 2021.06
- Organised settlements for the purchase or sale of real estate and ensured timely completion of all tasks.
- Ensured compliance with laws related to property transactions including stamp duty, registration fees.
- Liaised with solicitors, mortgage brokers, banks and other financial institutions regarding client's loan application status.
- Conducted research on title searches to ensure accuracy in conveyancing process.
- Managed client expectations throughout the conveyancing process by providing regular updates on progress of matters.
- Provided detailed advice to clients about their rights and obligations under various agreements.
- Reviewed and assessed clients' legal documents, such as contracts, deeds, mortgages and leases.
- Prepared and lodged transfer of land documentation with relevant authorities.
Conveyancer
Shiff and Company Lawyers
Melbourne , VIC
2020.03 - 2020.04
- Organised settlements for the purchase or sale of real estate and ensured timely completion of all tasks.
- Ensured compliance with laws related to property transactions including stamp duty, registration fees.
- Liaised with solicitors, mortgage brokers, banks and other financial institutions regarding client's loan application status.
- Managed client expectations throughout the conveyancing process by providing regular updates on progress of matters.
- Conducted research on title searches to ensure accuracy in conveyancing process.
- Provided detailed advice to clients about their rights and obligations under various agreements.
- Reviewed and assessed clients' legal documents, such as contracts, deeds, mortgages and leases.
- Prepared and lodged transfer of land documentation with relevant authorities.
- Negotiated terms of settlement between vendors, purchasers and other parties involved in a transaction.
Conveyancer (Licensed)
First Class Legal
2019.11 - 2020.02
- Preparing Section 32’s contracts and vendor statements
- Preparing/emailing initial pre-sale letters to clients/agents
- Preparing/emailing client First letter of after sale to client
- Preparing documents required for signing including Client authorisation, Verification of Identity (VOI), Discharge authority if mortgagee on title, Costs Agreement, Surplus funds form, Section 27 if required and Conflict of Interest form if representing both parties
- Drafting/prepare/email correspondence to clients, agents, other side, mortgagee, etc
- Collating & binding of contract documentation
- Conducting property searches
- Lodging documents and coordinating settlements
- Prepare scope of work, Costs Agreement & Authorities
- Knowledge of InTouch and Leap software
- New/existing client data entry in Intouch
- Using GlobalX for Title information, Verification of Identity (VOI)
- Prepare Duties Online, State Revenue Office and Land Titles Office documents
- Liaise with all parties
- Book settlement with the lender, the other side and the settlement agent
- Prepare sale/purchase files
- Initiating and Inviting parties into the Pexa space
- Prepare Adjustments
- High level of attention accuracy.
Law Clerk/Conveyancing assistant
Zora Law
2017.11 - 2019.06
- Managing new client enquiries
- Liaising with clients, Courts and Tribunals
- Time recording
- Assisting lawyers when requested
- Manage incoming and outgoing email
- Knowledge of PEXA protocols
- File management
- Minute taking in certain client meetings
- Assisting with brief preparation
- Drafting and amending correspondence
- Prepare paperwork associated with the conveyancing process
- Dictation typing
- Filing documents at the relevant court or tribunal
- Conducting ASIC, title and land index searches
- Data entry for purchasers file an and vendor files
- Dealing with clients, banks, mortgage brokers and other solicitors.
Retail Assistant/Team Leader (Full time)
Not Quite Right
2014.03 - 2017.05
- Maintaining a clean, hazard-free work environment
- Ensuring complaints were immediately attended to and resolved
- Operating point of sales systems
- Conducting end of day sales count
- Stocking floor shelves
- Providing customers with an excellent shopping experience at NQR
- Supervise Employees and newly staff members
- Strong communication and interpersonal skills
- Receive customer calls and requests
- Conducting an end of day stock count
- Managing and supporting a small team of sale representatives.
Customer Service Representative (Teller) (full time)
Commonwealth Bank of Australia
2015.02 - 2016.06
- Answering incoming calls
- Exchanging foreign currencies
- Diary and email management
- Provide account services to customers
- Being the face and first point of reception for the bank
- Other duties included: Organising business functions
- Ordering stationary
- Liaising with staff and external contractors
- Deposits and loan payments
- Processing transactions with EFTPOS machines
- Data entry
- Delegating tasks
- Photocopying and collating documents
- Recording night and mail deposits
- Attending marketing, finance and administration meetings
- Maintaining supply of cash and currency
- Comply with bank operations and security procedures
- Concierge as main point of entry
- File management
- Providing special statements, copies, and referrals
- Attention to Detail, Math Skills
- Contribute to team effort by accomplishing related results as needed
- Completing safe-deposit box procedures.
Customer Service Officer (part-time)
Salmat (Fairfax Media Campaign)
2013.01 - 2013.08
- Promoting and selling subscriptions to customers
- Receiving inbound telephone calls, as the first point of contact for inquiries
- Managing and supporting a small team of sale representatives
- Arrange follow-up cycle for initial requests
- Achievements: Exceeding KPIs
- Proven strengths in upselling and cross-selling
- The ability to manage and teach a team of sale representatives.
Work/University Placement
Grief Line
2012.04 - 2012.12
- Receiving inbound telephone call, first point of contact for claims enquiries
- Responsible for daily claim payment assessments and processing
- Continued follow-up for ongoing claim files
- Provides exceptional customer service, and follow through on customer enquiries
- Strong interpersonal and communication skills
- Strong financial administrative skills.
Facilitator in a Fit to Drive Program
MFBA (Training Work)
2011.09
- Proactively Educating young drivers on how to stay safer on the roads
- Addressing issues of risk taking behaviour and negative peer pressure
- Skills in the facilitation of youth groups and activities
- Strong interpersonal and communication skills.
Education
Advanced Diploma of Conveyancing -
Melbourne Polytechnic
Melbourne 2020-09
Bachelor of Science - Bachelor of Social Science (Pschyology)
Royal Melbourne Insitute of Technology
Melbourne 2012-10
Skills
- Time management
- Customer service
- Multitasking
- Attention to detail
- Intermediate to advanced skills in Microsoft Office
- Organisation
- Working under pressure
- Prioritising
- Problem solving
- Verbal and written communication
- Working effectively autonomously and collaboratively
- Fast and accurate typing
- Meeting deadlines
- Lateral thinker
- Maintaining a clear and professional telephone manner
- Intermediate to advanced computer skills
Certification
- Advanced Diploma in Conveyancing
- Diploma of Childcare and Children Services
- Certificate III Work, Health and Safety and Occupational, Health and Safety
- First Aid and Anaphylaxis (current)
Education
Bachelor of Law, 2016, On Hold, Victoria University, Melbourne Victoria, Part-time studies (flexible), Bachelor of Psychology (Social Science), 2009, 2012, Royal Melbourne Institute of Technology, October 2012, Hume Central Secondary College, 2003, 2008, Meadow Bank Primary School, 1998, 2002
Languages
Arabic
Elementary
Assyrian
Professional
Timeline
Office Administrative Assistant
Noah Homes Pty Ltd
2023.07 - 2024.01
Director
Global Vic Conveyancing
2021.07 - 2023.07
Conveyancer
Fasttrack Conveyancing
2021.04 - 2021.06
Conveyancer
Shiff and Company Lawyers
2020.03 - 2020.04
Conveyancer (Licensed)
First Class Legal
2019.11 - 2020.02
Law Clerk/Conveyancing assistant
Zora Law
2017.11 - 2019.06
Customer Service Representative (Teller) (full time)
Commonwealth Bank of Australia
2015.02 - 2016.06
Retail Assistant/Team Leader (Full time)
Not Quite Right
2014.03 - 2017.05
Customer Service Officer (part-time)
Salmat (Fairfax Media Campaign)
2013.01 - 2013.08
Work/University Placement
Grief Line
2012.04 - 2012.12
Facilitator in a Fit to Drive Program
MFBA (Training Work)
2011.09
Advanced Diploma of Conveyancing -
Melbourne Polytechnic
Bachelor of Science - Bachelor of Social Science (Pschyology)
Royal Melbourne Insitute of Technology
- Advanced Diploma in Conveyancing
- Diploma of Childcare and Children Services
- Certificate III Work, Health and Safety and Occupational, Health and Safety
- First Aid and Anaphylaxis (current)
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