Summary
Overview
Work History
Timeline
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FITRI FITRI

RIVERWOOD,NSW

Summary

To take up a challenging Career grows with honesty, loyalty, Good relationship and best performance, and translate my Experience, knowledge, skills and abilities into value for an Organization.

Overview

5
5
years of professional experience

Work History

Complex Customer Service Specialist

Telstra Australia
09.2020 - Current
  • As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers’ experience
  • You directly contribute to the retention and growth of customers by being a key interface within Telstra to ensure effective service delivery and issue resolution for customers
  • You bring the purpose of your role to life by delivering against the following responsibilities: Process complex customer requests/orders by the accurate entry of customer order information into multiple core and non-core systems
  • Use your well-developed communication skills to understand and resolve outstanding issues to the customers satisfaction through detailed analysis of customer data including Billing and in accordance with regulatory standards and Telstra procedures
  • Actively demonstrate a customer centric mindset to resolve escalated customer calls in accordance with Telstra processes and regulatory standards
  • Deliver an outstanding customer experience whilst also applying national processes and procedures to minimise revenue loss
  • Resolve complex inquiries through the analysis of complex customer accounts and make the necessary adjustments, including recommendation of waiver of charges, in accordance with national procedures, delegations and/or customer processes.

Administrative Assistant

IGT Australia
08.2019 - 12.2019
  • Provide administration support for the Regional Service manager and Service managers
  • Coordinate Club/Hotel service quotes
  • Complete expenses for all service staff
  • Responsible for compiling monthly machine count information
  • Compile machine revenue reports (monthly basis)
  • Update and generate new service forms and contracts
  • Service month end billing and collate monthly machine counts and update contracts
  • Order stationary, coffee, technician uniforms, phones and packaging materials for service staff
  • Co-ordinate domestic and international travel arrangement for service staff
  • Communicate with Accounts re: invoicing, credit notes and account enquiries for service billing
  • Undertake administration for Service Technicians as required
  • Collate and file timesheets, RDO’s and leave forms
  • Coordinate the service supervisor’s quarterly meetings.

Timeline

Complex Customer Service Specialist

Telstra Australia
09.2020 - Current

Administrative Assistant

IGT Australia
08.2019 - 12.2019

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