FITRI FITRI
Summary
To take up a challenging Career grows with honesty, loyalty, Good relationship and best performance, and translate my Experience, knowledge, skills and abilities into value for an Organization.
Overview
13
13
years of professional experience
Work History
COMPLEX CUSTOMER SERVICE SPECIALIST
Telstra Corporation
Sydney, NSW
09.2020 - Current
- As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers' experience
- You directly contribute to the retention and growth of customers by being a key interface within Telstra to ensure effective service delivery and issue resolution for customers
- You bring the purpose of your role to life by delivering against the following responsibilities: Process complex customer requests/orders by the accurate entry of customer order information into multiple core and non-core systems
- Use your well-developed communication skills to understand and resolve outstanding issues to the customers satisfaction through detailed analysis of customer data including Billing and in accordance with regulatory standards and Telstra procedures
- Actively demonstrate a customer centric mindset to resolve escalated customer calls in accordance with Telstra processes and regulatory standards
- Deliver an outstanding customer experience whilst also applying national processes and procedures to minimise revenue loss
- Resolve complex inquiries through the analysis of complex customer accounts and make the necessary adjustments, including recommendation of waiver of charges, in accordance with national procedures, delegations and/or customer processes.
Administrative Assistant
IGT Australia
Canberra, ACT
08.2019 - 12.2019
- Provide administration support for the Regional Service manager and Service managers
- Coordinate Club/Hotel service quotes
- Complete expenses for all service staff
- Responsible for compiling monthly machine count information
- Compile machine revenue reports (monthly basis)
- Update and generate new service forms and contracts
- Service month end billing and collate monthly machine counts and update contracts
- Order stationary, coffee, technician uniforms, phones and packaging materials for service staff
- Co-ordinate domestic and international travel arrangement for service staff
- Communicate with Accounts re: invoicing, credit notes and account enquiries for service billing
- Undertake administration for Service Technicians as required
- Collate and file timesheets, RDO’s and leave forms
- Coordinate the service supervisor’s quarterly meetings.
Administrative Assistant
Community Services Directorate
Canberra, ACT
06.2015 - 03.2017
- Oversee and participate in processing application for an Event in the Multicultural Centre
- Weekly invoicing
- Meeting and greeting clients and visitors to the office
- Handling incoming / outgoing calls, correspondence and filing
- Updating the calendar for upcoming events
- Updating, processing and filing of all documents
- Customer Service
- Entering data accurately onto computerised databases & Excel spreadsheets
- Handling inbound telephone queries from colleagues / clients regarding hire of function or meeting room.
Administrative Services Officer
Community Services Directorate
Canberra, ACT
09.2011 - 05.2012
- Oversight and participation in processing applications under the ACT Spectacles Scheme
- Customer service
- Telephone support for complex enquiries from the public regarding their concession eligibility
- Project support, including: advertising and media, and maintaining accurate data on providers
- Administrative support to other concessions programs and the Office for Ageing
- Weekly invoicing
- Entering data accurately onto computerised databases & Excel spreadsheets.
Administrative Support Officer
Community Services Directorate
Canberra, ACT
06.2011 - 09.2011
- Responding to internal and external enquires (e.g
- ACAT Hearing)
- Performing general administrative duties
- Lodging Applications For Review of Decision
- Delivery Review to the appropriate department
- Entering data accurately onto computerised databases & Excel spreadsheets
- Handling inbound telephone queries from colleagues / clients regarding ACT Hearing date for ACAT.
Administrative Support Officer
Community Services Directorate
Canberra, ACT
01.2011 - 06.2011
- Lodging complaint that is being received by client
- Telephone support for complex enquiries from the public regarding their lodgement of complaints
- Administrative support
- Customer service
- Entering data accurately onto computerised databases & Excel spreadsheets
- Handling inbound telephone queries from colleagues / clients regarding data.
Skills
- Ability to work effectively with a wide range of people
- Strong organizational, administrative and analytical skills
- Ability to maintain confidentiality
- Excellent spelling, proofreading and computer skills
- Excellent working knowledge of all Microsoft Office packages
- Ability to produce consistently accurate work even whilst under pressure
- Ability to multi task and manage conflicting demands
- Ability to type at least 50 wpm
Timeline
COMPLEX CUSTOMER SERVICE SPECIALIST
Telstra Corporation
09.2020 - Current
Administrative Assistant
IGT Australia
08.2019 - 12.2019
Administrative Assistant
Community Services Directorate
06.2015 - 03.2017
Administrative Services Officer
Community Services Directorate
09.2011 - 05.2012
Administrative Support Officer
Community Services Directorate
06.2011 - 09.2011
Administrative Support Officer
Community Services Directorate
01.2011 - 06.2011