Fitriani Widya Utami
Tarneit,VIC
Summary
Provides good customer service with compassion and patience, a good listener to customer needs to deliver best I can help for customer. Great working with team and willing to learn something new. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Punchbowl Convenience Plus
02.2016 - 04.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Officer
Maybank
05.2009 - 02.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Education
Bachelor of Psychology - Psychology
Universitas Persada Indonesia YAI
JakartaSkills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Languages
English
Full Professional
Indonesian
Native or Bilingual
Timeline
Customer Service Cashier
Punchbowl Convenience Plus
02.2016 - 04.2019
Customer Service Officer
Maybank
05.2009 - 02.2012
Bachelor of Psychology - Psychology
Universitas Persada Indonesia YAI
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