Flavia Garg

· Developed procedures for handling disputed items or chargebacks from customers.

· Communicated effectively with internal departments including Accounts Payable, Sales and Marketing teams regarding customer inquiries or disputes.

· Answered incoming inquiries from customers regarding account status, payment options and other related topics.

· Tracked daily deposits to ensure accuracy of cash postings against invoices received.

· Accessed financial information to answer questions and gather details about specific accounts.

· Assisted with the collection of overdue payments from customers by making phone calls and sending emails and letters.

· Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.

· Reconciled accounts receivable ledger to ensure accuracy of reported balances.

· Processed refunds and credits as requested by customers in a timely manner.

· Prioritized and organized tasks to efficiently accomplish service goals.

· Provided excellent service and attention to customers when face-to-face or through phone conversations.

Delivered products to customer locations on time

• Operated computers programmed with accounting software to record, store, and analyzed information
• Transferred details from separate journals to general ledgers or data processing sheets
• Calculated, prepared and issue bills, invoices, account statements and other financial statements according to established procedures
• Matched order forms with invoices and recorded necessary information
• Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes.

• Researched hotels and airfare options to best meet client needs and expectations
• Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations
• Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets
• Handled travel arrangements for groups, couples, executives and special needs clients
• Asked open-ended questions to best understand client needs and determine best travel offerings
• Responded immediately to clients' questions, issues and complaints and found effective solutions when required
• Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development
• Having knowledge regarding different software's (sabre, amadeus, travelfusion)
• Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences.

• Answered questions about current promotions and resolved issues according to store policies
• Engaged with customers and recommended products based on needs and requests
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
• Calculated pricing, applied discounts and collected payments to process transactions
• Greeted customers to determine wants or needs
• Computed purchases and received and processed cash or credit payment
• Cleaned shelves, counters and tables to maintain organized store.

• Packet Slip labeling and cross checking the invoice as per the physical stock mentioned
• Stock taking along with manual loading in delivery run
• Fixing damaged goods and warehouse cleaning
• Recycling waste goods
• Experienced in picking using RF Scanners
• Greeted customers with a friendly and helpful attitude
• Answered any questions regarding inventory, sales, and promotions
• Carefully and accurately rang up items and neatly packed customer bags
• Worked well with other employees to ensure smooth processes
• Focused on being punctual, hardworking, and reliable
• Drove sales success by building displays and merchandising attractive arrangements.

• Take order, run a POS system, present client with food purchased, manage cash, and prepare meal
• Documented food temperature, organized inventory prior to truck order, helped to maintain a high customer satisfaction index
• Ensured that customers were kept informed of any menu modifications or special offers
• Was in charge of ensuring proper food hygiene and safety protocols.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
• Consulted with customers to resolve service and billing issues
• Educated customers on special pricing opportunities and company offerings
• Updated accounts with customers current and personal purchasing information.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
• Assisted customers with making payments or establishing payment plans to bring accounts current
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification
• Informed customers about billing procedures, processed payments and provided payment option setup assistance
• Educated customers on special pricing opportunities and company offerings
• Set up and activated customer accounts
• Upheld quality control policies and procedures to increase customer satisfaction
• Remained calm and professional in stressful circumstances and effectively diffused tense situations
• Improved customer service wait times to mitigate complaints.