FLAVIA GARG

• Daily reviewing, entering 50-60 runsheets and checking additional charges like tailgate, futile and demurrages, etc.
• Addressed concerns quickly to avoid lasting issues.
• Reviewing, verifying, and processing supplier invoices.
• Entering and ensuring invoices match purchase orders and delivery receipts.
• Reconciling supplier statements and resolving discrepancies.
• Liaising with suppliers regarding invoices, payment terms, and discrepancies.
• Preparing Recipient Created Tax invoices (RCTIs) for suppliers with ATO regulations.
• Verifying GST amounts and ensuring compliance with tax laws.
• Identifying and implementing process improvements to increase efficiency.
• Maintaining positive relationships with vendors and addressing their concerns.
• Assisting with month-end closing activities and financial reporting.
• Maintaining accurate records of all RCTIs for audit and tax purposes.
• Coordinating with internal finance teams to align RCTI processes with overall AP workflows.
• Ensuring invoices align with linehaul rates and fuel levies and keeping the records updated for each month with new linehaul and fuel levy rates.
• Maintained accurate financial records, contributing to company growth by enabling informed decision making.

• Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
• Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
• Reduced invoice processing time with accurate data entry and timely vendor communication.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Matched around 70 purchase orders everyday with invoices and recorded necessary information.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Detailed payment options and explained price, receipt and billing details to customers.
• Input financial data and produced reports using Basware.
• Handled day-to-day accounting processes to drive financial accuracy.
• Processed around 100- 150 invoices everyday and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Reduced call resolution time through efficient problem-solving and communication skills.
• Investigated and resolved accounting, service and delivery concerns.
• Maintained good working relationships with vendors and resolved disputes.
• Reached out to vendors and customers to verify information and follow up on client issues.

Reconciliations -

• Managed corporate credit card expense (reconciliation, follow up receipt copies between 100-200 every month and post transactions in Affinity)
• Oversaw the day-to-day management of credit card reconciliation functions, ensuring timely and efficient operations
• Input vendor payments and updated accounts to reflect new balances.
• Posted and reconciled filing fees/ DCJ invoices for all matters
• Maintained appropriate historical records. Reconciliation organizational skills Affinity relationship building.
• Posted and reconciled 50 Airplus invoices and other supplier accounts every week
• Adhere to the firm's policies and procedures while processing and reconciling accounts and ensuring payments are matched to relevant transactions.

AP/AR Duties -

• Processed all matter related cheque requisitions (Including payment of anticipated, prepaid disbursements)
• Prepared and issued 200-300 invoices to clients in the first week of every month, tracked payments received, and followed up on overdue accounts
• Ensured that all matter related invoices submitted are processed, and payments made to suppliers within agreed terms
• Conducted various financial transactions daily, including verification, classification, posting and recording data
• Coordinated Payments to vendors in compliance with the firm's policies and procedures
• Prepared cheques everyday for payment as requisitions
• Monitored and managed credit card and matter related disbursement inbox
• Investigated and actioned items on unclaimed money suspense GL reconciliations and refunds
• Uploading and posting Journals
• Assisted with month-end and year end closing activities
• Investigated and actioned items on unclaimed money suspense GL reconciliations and refunds
• Ensure appropriate GST is applied and GST codes are being used for all bits and payments received

• Reconciled bank transactions on a weekly basis
• Reconciled credit card transactions on a weekly basis
• Updated accounting records daily, including journal entries, reconciliations, and other transactions
• Collaborated with other departments within the organization to ensure proper reconciliation of accounts
• Monitored accounts inbox & respond to emails promptly within the day
• Entered around 50-60 invoices daily for approval
• Entered employee expenses as received
• Compiled bi-monthly creditor payment run for approval
• Monitored accounts payable and receivable to ensure accuracy and timeliness of payments
• Processed invoices for payment ensuring accuracy of data entry
• Investigated discrepancies between documents such as purchase orders, invoices and credit memos
• Resolved customer inquiries related to billing issues promptly
• Matched orders with invoices and recorded required information
• Followed up with customers on terms twice a week as required

• Developed procedures for handling disputed items or chargebacks from customers
• Communicated effectively with internal departments including Accounts Payable, Sales and Marketing teams regarding customer inquiries or disputes
• Answered between 50 -65 incoming inquiries calls from customers regarding account status, payment options and other related topics
• Tracked daily deposits between 100-150 to ensure accuracy of cash postings against invoices received
• Accessed financial information to answer questions and gather details about specific accounts
• Assisted with the collection of overdue payments from customers by making phone calls and sending emails and letters
• Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data and bank reconciliations
• Informed customers about billing procedures, processed payments and provided payment option setup assistance
• Processed refunds and credits as requested by customers in a timely manner
• Prioritized and organized tasks to efficiently accomplish service goals
• Provided excellent service and attention to customers through phone conversations and delivered products to customer locations on time
• De-escalated problematic customer concerns, maintaining calm, friendly demeanour.
• Answered around 50-60 emails to facilitate customer service
• Made outbound calls to obtain account information
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Reconciled bank statements with internal accounts to ensure accuracy of financial data
• Reconciled accounts receivable ledger to ensure accuracy of reported balances
• Investigated and resolved discrepancies during account reconciliation process
• Reconciled or reported discrepancies identified in records, taking action to prevent future incidents

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
• Streamlined communication between customers and internal departments for timely issue resolution.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
• Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
• Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Educated customers about billing, payment processing and support policies and procedures.

• Operated computers programmed with accounting software to record, store, and analyzed information
• Transferred details from separate journals to general ledgers or data processing sheets
• Calculated, prepared and issue bills, invoices, account statements and other financial statements according to established procedures
• Matched order forms with invoices and recorded necessary information
• Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes
• Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.